All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
This Hyatt Place Hotel is a very nice hotel and their customer services are wonderful as well. I really enjoyed my stay.
Cassandra
Stayed 2 nights in Apr 2024
4/10 Poor
Tiffany
Apr 22, 2024
Liked: Staff & service
Disliked: Cleanliness
The hotel was older, not as modern and not as clean. The food options were limited as well, didn’t have things on the menu I asked for and was told because the menu was old.
Response from Zaae - Front Desk Supervisor on Apr 20, 2024
First and foremost thank you for taking the time to let us know of your stay! Our goal is always to make sure your stay is great! We hope to see you again soon!
The beds were very comfy! The staff was quick and friendly and the area was nice. The pool was clean but not heated so the kids didn’t get to enjoy it. The rooms were clean and smelled fresh upon entry.
Friendly staff. Well maintained and clean. Pet friendly but you have to pay a daily fee. Only disappointment was that the hot tub was out of service the entire stay.
It was ok at best. Smell like smoke and carpet was very stained and dirty.
Eden
Stayed 1 night in Mar 2024
8/10 Good
Rick, ROANAKE
Mar 31, 2024
The reason for this visit was somber. It filled the need for my family and me to perform what we needed to accomplish what our purpose was on this visit, as it was convenient to the beginning of our task.
I’m not sure if I received the military discount that is offered by the company website. I’ll have to check my receipt again, as it should be listed on the receipt.
The Hyatt place in Lake Mary, was very quiet, easy access to the hotel. Parking lot had a lot of parking spots. Staff were very friendly and always nice no matter the time of day or night. Breakfast both days we stayed was awesome a lot of options to choose from.
Jorden
Stayed 2 nights in Mar 2024
6/10 Okay
Brandi - Leigh
Traveled with family and small children
Mar 30, 2024
Liked: Staff & service
It was okay for a one night stay with kids. Beds were not very comfortable so not sure we could have done another night. The staff was very friendly and accommodating.
Staff at desk particularly helpful. Amelia at the desk was extremely helpful in helping us do our boarding passes. She was most pleasant and is an asset to your organization.
The wonderful woman that checked me in at 10:40pm on 1/31/24 was so nice and helped me print off my boarding passes because the app wasn’t working! She was AMAZING!
I travel to this part of Orlando bi-weekly and have stayed many places. Once I stayed at this Hyatt i never booked anywhere else. Great service, comfy oversized rooms, delicious breakfast, always very clean. I'll be back in a couple weeks!