The room was dusty and you can see dust particles on the phone and around the room. No shower caps in the bathroom. I called the front desk several times to no avail. I have been to several Hyatt properties and this one was far the worst. They need to hire more staffs. They only have one receptionist to check guests in and out.
Comment from Hotel Management
Dec 2, 2016 by Mike, Hotel Management
Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay and don't hesitate to call me to share more information and I will try my best to rectify the situation.