Ratings based on 2,090 Verified Reviews

4.6 out of 5
92% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Warwick, RI

Posted Apr 19, 2018
We had a wonderful stay at this beautiful hotel. The staff was amazing. We would come back to Orlando just to stay there.
Comment from Hotel Management
Apr 19, 2018 by Carlos M., Hotel Management
Thank you so much for your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 17, 2018
Felt like we were at a luxury resort. Beautiful and lots of fun things to do on property.
Comment from Hotel Management
Apr 18, 2018 by Chris, Hotel Management
Thank you so much for letting us know about your stay!
5 out of 5
Recommended
for Everyone
by A verified traveler from Basingstoke

Top Class

Posted Apr 16, 2018
Immaculate Hotel, would highly recommend, with excellent customer service. Great location for Disney and all the other parks.
Comment from Hotel Management
Apr 17, 2018 by Carlos M., Hotel Management
Thank you for your comments.
5 out of 5
Recommended
for Everyone
by A verified traveler from Mississauga

Anniversary

Posted Apr 16, 2018
Spent the weekend in the hotel. Best decision I have ever made. Amenities are super. Hotel staff was very nice and polite.
Comment from Hotel Management
Apr 17, 2018 by Carlos M., Hotel Management
Thank you for your comments.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 15, 2018
They place was great. Took my kids for the night, they had a blast. We will be back soon!
Comment from Hotel Management
Apr 17, 2018 by Carlos M., Hotel Management
Thank you for your feedback. We will strive to create an even better experience for your next stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 12, 2018
Everything was excellent. My family and I had a great time
Comment from Hotel Management
Apr 17, 2018 by Carlos M., Hotel Management
Thank you for your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler from FLORIDA

AN EXCELLENT HOTEL!! STAFF FRIENDLY AND CLEAN!!!!

Posted Apr 10, 2018
I WILL RETURN WHAT A GREAT HOTEL!!! LOVED IT!!! AWESOME POOL AND FOOD WAS DELICIOUS!!! THANK YOU
Comment from Hotel Management
Apr 17, 2018 by Carlos M., Hotel Management
Thank you for your feedback. We will strive to create an even better experience for your next stay.
3 out of 5
by A verified traveler from New York

Very very crowded!

Posted Apr 9, 2018
Pros: property and rooms are nice
Cons: heat all three pools and invest in more beds by the pool and more tables and staff for breakfast
Location: Too far from Universal. Not worth it
It is a nice hotel with nice amenities, nice rooms, etc. However. 1. It is VERY far from Universal. Shuttle is only available at 9;30 and 11;20 am, on all other times you need to uber. Trip takes from 25 minutes to an hour. It adds to the long day, not fun. 2. There are three beautiful pools on the pictures. Please note that only one is heated. The other two are freezing cold even in hottest days. So the entire hotel population is in this one relatively small warm pool. You might as well swim standing - its so crowded and unpleasant. Taking a day off away from the crowds at the parks to relax at the pool? Forget it. No beds either. We ended up changing standing. 3. One hour and ten minutes wait for breakfast!!!! Really? Glad, we didn't have breakfast included, otherwise it would be infuriating. 4. We ordered room service to bring balloons in the morning for my son's birthday. They brought them 30 minutes later than i had asked and eded up charging my card, even though they promised it would be complimentary. 5. On our last day when we planned Volcano Bay park at Universal, which ended up closed due to over capacity. Not Hyatt's fault. But the park WAS open to the Universal hotel guests. So stay on property if you want to enjoy Universal. 6. Check in is at 4pm. Check out is at 11am. 11am! We asked for a late check-out, they gave us 30 minutes! So we couldn't enjoy the last morning at the crowded pool since we could not change or shower after.
Comment from Hotel Management
Apr 17, 2018 by Carlos M., Hotel Management
Thank you for your feedback. We apologize for all of the inconveniences, and will strive to use your feedback to create a better experience for our guests in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

great

Posted Apr 9, 2018
grear location huge pool, staff friendly, many amenities
Comment from Hotel Management
Apr 17, 2018 by Carlos M., Hotel Management
Thank you for your feedback.
2 out of 5
by A verified traveler from toronto

Pools are not heated

Posted Apr 8, 2018
Very disappointed that the main pools are not heated. It was a scorching hot day and the pools were freezing. It ruined our stay.
Comment from Hotel Management
Apr 17, 2018 by Carlos M., Hotel Management
Thank you for your feedback. We will strive to use your feedback to create an even better experience for our guests.