Ratings based on 3,010 Verified Reviews

4.6 out of 5
93% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Took an Uber everywhere to get around

Posted Jun 28, 2017
Loved it!!! Felt luxurious and grand. I would definitely go ahead
5 out of 5
Recommended
for Everyone
by A verified traveler from G

Family of 4, ten-day stay

Posted Jun 26, 2017
Very nice overall. Pool is super-fantastic, open 24 hrs. Pool bar is very expensive, $10 for a 12oz. can of beer, and food service is spotty. No life guards. Water slide is very cool! Starbucks coffee in coffee shop. $4.25 for venti pike place...ugh, really? 5 elevators, no waiting. Walk thru conference area to self parking, a bit annoying. Rooms very clean and spacious. Beds comfortable. Good room amenities- refrig, coffee maker, good hair dryer, iron & board, couch, plus the usual hotel stuff. Staff was very friendly. Room food service very good and more reasonably priced (as far as resort room service goes). Live parrot ("Merlot") in the lobby that says "hello" to you is cute!
5 out of 5
Recommended
for Everyone
by A verified traveler

Def. meets expectations for this level Hyatt hotel

Posted Jun 26, 2017
Pros: Hemingway restaurant, impressive pool, clear-glass elevators, great ambiance in the lobby/lounge, super friendly staff 100 percent of the time.
Cons: The room we initially were sent to wasn't yet cleaned, but when we reported that to the front desk, they more than rectified the issue in several ways
Location: Near Disney Springs, 20 min to Universal.
We loved this place. Great staff, surprisingly new-feeling, firm mattress, beautiful pool and grounds, several dining options but Hemingway's is the best of all.
5 out of 5
Recommended
for Everyone
by A verified traveler from Galesburg, Illinois

Excellent staff, friendly and professional.

Posted Jun 25, 2017
Pros: Staff and pool
Cons: pricing of food items. Little high.
Location: A lot of things to do near by. Good location and easy to get to seaworld, Kenndy Space center, etc.
The staff was outstanding, hotel was beautiful. A lot of things to do in and around the hotel. Some things were a little price a little high. (food). Overall we enjoy ourselves. Thank you for an excellent visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, FL

Super nice hotel, great facilities and activities

Posted Jun 24, 2017
Pros: everything
Excellent location, plenty of activities and the amenities are great.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Posted Jun 5, 2017
Very nice, helpful staff. Comfortable hotel in a very convenient location for trips to Disney parks and shopping.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excelente

Posted May 31, 2017
Beautiful place it's nice not to be home You don't feel like need to go eanywhere else plus it is so close to every where
5 out of 5
Recommended
for Everyone
by A verified traveler from Jackonville, FL

Great Location, Plenty of Amenities, Quiet

Posted May 31, 2017
Pros: The staff is top notch.
Cons: More enforcement of pool rules. Kids were jumping from the waterfalls, which was very dangerous for them and the unsuspecting guests below.
Always a great stay here. The resort is quiet with plenty of amenities, but still close to all of the fun. The Staff is always friendly and helpful. We love this property.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tucson

Great Hotel and stay.

Posted May 26, 2017
Going with parents and non-parents? Let the parents and kids go to Disney World why you sit back relax, then go swimming in the pools or waterfalls. Go play golf or Kayaking. I would of been happy just staying an extra day after Disney World to enjoy the hotel to it's fullest. Loved the hotel, staff, sales pitch discount and of course, the room. Thanks for such a wonderful stay!
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Ontario

Lovely hotel, exquisite facilities and grounds.

Posted May 25, 2017
Pros: Everything about the facility and staff was terrific.
Cons: Would prefer the prices in the Market store on site were reduced by a little but appreciate that one pays for such conveniences.
Location: Disney, Universal, Disney Springs....all of them a blast and very close. Did not get to outlet malls but one terrific one I am told is 10 min. drive.
Enjoyed four nights at Hyatt Grand Cypress with two teen daughters over the Victoria Day Weekend. Beautiful hotel with terrific fitness facilities, wonderful jogging path as well as excellent staff. I chose the hotel because it was not a Disney Resort (which I presumed were more expensive) regardless the hotel was very close and provided a terrific shuttle service to and from all local theme parks. A little surprised the the shuttle did not offer a few earlier times to return from Disney or Universal as surely some families will not desire to stay each day until 6 p.m. or later. It was however always punctual and well organized. Only hotel drawback was price of food. Enjoyed the 24 hour Market store but of course one paid for convenience with 6.99 US fruit cups. Regardless staff in every location from concierge, to Lake House Restaurant, to recreation where we enjoyed the water bikes to the Market store noted above were very gracious and provided great service. Would certainly love to visit this hotel again.