2 outdoor pools, cabanas (surcharge), pool umbrellas

Reviews of Hyatt Regency Orlando

4.5 out of 5
Hyatt Regency Orlando
9801 International Dr, Orlando, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1148 out of 1697 reviews" "
Rating 8 - Good. 287 out of 1697 reviews" "
Rating 6 - Okay. 127 out of 1697 reviews" "
Rating 4 - Poor. 68 out of 1697 reviews" "
Rating 2 - Terrible. 67 out of 1697 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Shanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay and was very close to Icon Park with lots of things to do and Restaurants. Hotel has lots of dining options as well and pool area is nice. The only downfall was receiving a bill for $125.00 for pool towels. We put all of our towels back each day but, we’re charged. They are refunding my money as a one time courtesy, so beware of this when checking out pool towels. I would advise bringing your own if possible. Otherwise, staff were amazing and very helpful!
Stayed 3 nights in Mar 2024
Response from Dacia on Mar 27, 2024
Hello Shanda,Thank you so much for your great stay feedback and review. It is great to learn you enjoyed our hotel and the surrounding area. We appreciate you choosing us for your stay and would love to welcome you back to Hyatt Regency Orlando again.Kind regards,

10/10 Excellent

Olena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Rebecca on Mar 27, 2024
Greetings Olena,Thank you for your recent stay at Hyatt Regency Orlando. It was our pleasure to welcome you. We are happy you enjoyed your stay. We hope to welcome you back.Warm regards,Rebecca

10/10 Excellent

Jagannath

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 3 nights in Mar 2024
Response from Betsy on Mar 26, 2024
Dear Jagannath,Thank you for the feedback and rating. We are happy that you enjoyed your stay with us and felt our hotel was a nice location. Thank you for staying with us. We hope to welcome you back as our guest again soon! Warm Regards,

10/10 Excellent

kelley ann

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Katherine, the night manager, went above and beyond to make our first trip to Orlando and Disney extra magical.
Stayed 3 nights in Mar 2024
Response from Betsy on Mar 26, 2024
Dear kelley ann,Thank you for the 5/5 feedback and rating. We are happy that you enjoyed your stay with us and felt that Katherine went above and beyond to make your first trip to Orlando and Disney extra magical. Thank you for staying with us. We hope to welcome you back as our guest again soon! Warm Regards,

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the room staff was nice valet was awesome
Stayed 2 nights in Mar 2024
Response from Jamie on Mar 25, 2024
Dear Sebastian,Thank you for your great review of our Hyatt Regency Orlando! We were thrilled to hear that you had a great stay with us. Your kind words about our team are very much appreciated! We hope to welcome you back as our guest on your future visits to Orlando!Warm regards,Jamie

10/10 Excellent

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. I'd love to back. The staff was very friendly and made the entire stay above and beyond the usual hospitality.
Stayed 4 nights in Mar 2024
Response from Travis on Mar 24, 2024
Hello Nicholas!Thank you for taking time to write your wonderful review. We are glad to know our staff made your stay memorable. We look forward to seeing your again soon!Warm Regards, Travis

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Candace on Mar 23, 2024
Dear Kyle,Thank you for your 5-star rating of our hotel. We hope you enjoyed your stay and look forward to welcoming you again at Hyatt Regency Orlando.Warm regards,Candace

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay.
Stayed 1 night in Mar 2024
Response from Rebecca on Mar 22, 2024
Hello Brian,Thank you for your 5-star feedback and for your recent stay at Hyatt Regency Orlando. Thrilled to hear you had a great stay. We hope to have the opportunity to welcome you back.Warm regards,Rebecca

10/10 Excellent

Gabriel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean felt so luxurious for the price . my S.O was Sooo impressed. you will have a great time here
Stayed 2 nights in Mar 2024
Response from Rebecca on Mar 22, 2024
Hello Gabriel,Thank you for your recent stay at Hyatt Regency Orlando. It was our pleasure to welcome you as our guest. We are happy you had a wonderful stay and enjoyed our beautiful hotel. We hope to welcome you back again.Warm regards,Rebecca

10/10 Excellent

Michelle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friend and I needed a safe clean place to stay for 1 night after we got off the Carnaval Cruise. We enjoyed the room and location to the airport was great.
Stayed 1 night in Mar 2024
Response from Dacia on Mar 20, 2024
Hi Michelle,Thank you so much for your 5-star rating. We are so happy that we could accommodate you and your friend. We hope to welcome you to Hyatt Regency Orlando again soon.Kind regards,

10/10 Excellent

Jerome R

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff members were excellent
Stayed 4 nights in Mar 2024
Response from Betsy on Mar 19, 2024
Dear Jerome R,Thank you for the 5/5 feedback and rating. We are happy that you enjoyed your stay with us and love that you felt the staff members were excellent. We hope to welcome you back as our guest again soon! Warm Regards,

10/10 Excellent

Nikia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean place! All the staff were extremely nice and welcoming! The environment was great! Great valet workers that make you feel right at home!
Stayed 4 nights in Mar 2024
Response from Veronica on Mar 18, 2024
Hello Nikia! Thank you for sharing your feedback. We are happy to hear that you enjoyed your stay with us, and that it is very nice and clean! We love hearing that the staff all around were extremely nice and welcoming as we strive to provide our guests with the best service possible. We do hope to welcome you back in the future, so please feel free to contact us if you need any assistance. Thank you for choosing Hyatt for your stay and for being our guest!

10/10 Excellent

Yamile

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Betsy on Mar 19, 2024
Dear Yamile,Thank you for the 5/5 feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,

10/10 Excellent

Bhavenjeet

Nice
Stayed 5 nights in Dec 2023
Response from Jamie on Mar 18, 2024
Dear Bhavenjeet,Thank you for your great 5/5 rating for our Hyatt Regency Orlando! We were delighted to see that you had an enjoyable stay experience with us. We hope to welcome you back as our guest on your future trips to Orlando!Warm regards,Jamie

10/10 Excellent

Eddie

Everyone working there were extremely nice and helpful. The hotel was beautiful inside and out. The pool was Hugh and the area around it also including the little restaurant.
Stayed 2 nights in Mar 2024
Response from Jamie on Mar 18, 2024
Dear Eddie,Thank you for taking the time to leave a review from your recent stay with us here at the Hyatt Regency Orlando! We were thrilled to hear that you enjoyed your stay with us, and that our teams service helped contribute to an enjoyable stay experience. It is also great to hear that you enjoyed our offered amenities as well. Thank you for staying with us, we hope to welcome you back as our guest again soon!Warm regards,Jamie

10/10 Excellent

Mallory

Traveled with group
Everything was great
Stayed 2 nights in Mar 2024
Response from Travis on Mar 17, 2024
Hello Mallory!Thank you for taking the time to write a review of our hotel. I am glad to hear you enjoyed your stay with us. We look forward to welcoming you back to the Hyatt Regency Orlando soon. Warm Regards, Travis

10/10 Excellent

Ingrid, Vero Beach

We really enjoyed our stay. Been many time in the Orlando area however is our first time staying in this hotel, I’m sure that for now on this hotel is going to be our first option.The room is very spacious, beds are super comfy, clean and coffee machine is available. We Didn’t get to use the pool area but looks amazing makes me want to come back to enjoy it as well. Plenty of restaurants and has a cafe in the lobby that offers Starbucks coffee and is like a mini supermarket that was nice to see and is 24 hour service. The parking garage is huge so plenty of parking. I recommend this hotel and I’ll be back.
Stayed 1 night in Mar 2024
Response from Travis on Mar 17, 2024
Hello Ingrid! Thank you for taking the time to provide your wonderful review of our hotel. It is great to hear your room and our many dining options. Thank you for staying with us at the Hyatt Regency Orlando. We look forward to welcoming you back soon!Warm Regards, Travis

10/10 Excellent

Reinier Alberto

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. Bline restaurant highly recommends, great food and excellent customer service.
Stayed 3 nights in Mar 2024
Response from Lindsey on Mar 12, 2024
Hello Reineier Alberto,Thank you for the five-star rating!! Happy to hear the customer service and the restaurant met your expectations! We would love to welcome you back in the future. Warm Regards

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded our needs
Stayed 3 nights in Mar 2024
Response from Christi on Mar 11, 2024
Hello Gregory, thank you for taking the time to share feedback on your recent stay at Hyatt Regency Orlando. I am so happy to hear that the stay exceeded your needs. We look forward to welcoming you back again very soon. Best Regards, Christi

10/10 Excellent

GEISSE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ana on Mar 12, 2024
Dear GEISSE,Thanks for sharing your rating! We appreciate you staying with us in Orlando. We look forward to seeing you again soon!

2/10 Terrible

Ivan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
In 2022 I stayed 4 nights at this hotel and it was something magical. On this occasion no one gives correct information, the cleaning of the room is very bad, the park gentlemen are very unpleasant. I will not use this Hotel again nor do I recommend it because the hidden rate I had to pay 391 a night and it became 1050
Stayed 2 nights in Mar 2024
Response from Tieysha on Mar 11, 2024
Hello Ivan,Thank you for taking the time out to leave us your feedback. We are so sorry to hear that you were given incorrect information, your room wasn't cleaned correctly, and that our parking staff were very unpleasant. Please reach out to us on our social or chat channels so that we may look into this for you.Best Wishes,

10/10 Excellent

Friday

Stayed 2 nights in Mar 2024

10/10 Excellent

Jan, Naples

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Betsy on Mar 4, 2024
Dear Jan,Thank you for your 5/5 feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,

10/10 Excellent

Ryan

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THIS PROPERTY AND HOTEL IS STUNNING AND WAS VERY FRIENDLY TO MY FAMILY OF SIX
Stayed 1 night in Feb 2024
Response from Janet on Feb 29, 2024
Dear Ryan,We appreciate you taking the time to review our Hyatt Regency Orlando. It was a pleasure having you and your family stay with us. We are also delighted to hear you were impressed with how stunning and well-maintained the property and hotel was. We hope you and your family will stay with us again on your next getaway. Warm regards,

10/10 Excellent

Melanie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay from atmosphere to hospitality!
Stayed 1 night in Feb 2024
Response from Michaela on Feb 27, 2024
Dear Melanie, I want to personally thank you for your patronage to us here at Hyatt Regency Orlando. I am pleased you enjoyed our location, and your stay was a success. We appreciate you choosing us during your time in Orlando. I hope to welcome you back in the near future. Have an amazing day!

10/10 Excellent

Tom

Stayed 2 nights in Feb 2024
Response from Janet on Mar 21, 2024
Dear Tom,We would first and foremost like to thank you for your patronage. We are overjoyed to see the great rating you gave our Hyatt Regency Orlando! It pleases us to know we met your expectations. We look forward to welcoming you back again and providing you with the exceptional service you deserve.Warm regards,

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
This has been my 3rd year and I plan on staying again for more adventures in Orlando
Stayed 3 nights in Feb 2024
Response from Michaela on Feb 27, 2024
Hello Alexis. I want to thank you for being our Guest here at Hyatt Regency Orlando. I appreciate your loyalty when you are in the Orlando area and patiently await that next stay. Thank you for your time and review, we appreciate you!

6/10 Okay

Gary

Stayed 4 nights in Dec 2023
Response from Veronica on Feb 27, 2024
Hello Gary!Thank you for choosing Hyatt Regency Orlando for your stay and for being our guest. We also thank you for taking the time to share your star rating with us. We are sorry that we did not hit all of the marks during your stay to receive a better rating. We would love to speak with you to get some details of your stay, so please feel free to contact us on one of our social media outlets, Facebook, Instagram or X. You may also chat with us on the World of Hyatt app. We look forward to assisting you further.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
It waa nice
Stayed 1 night in Feb 2024
Response from Melinda on Feb 28, 2024
Dear Christine,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us! We hope to welcome you back to Hyatt Regency Orlando again soon!Warm regards,Melinda

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and clean.
Stayed 1 night in Feb 2024
Response from Jamie on Feb 26, 2024
Dear Tyler,Thank you for your wonderful 5/5 rating for our Hyatt Regency Orlando! We're delighted to see that you enjoyed your stay with us. We hope to welcome you back as our guest on your future visits to Orlando!Warm regards,Jamie

10/10 Excellent

Pierre

Traveled with family
Liked: Amenities
Perfect location for the event we were attending. First time staying at such a hotel. It was lovely.
Stayed 3 nights in Feb 2024
Response from Melinda on Feb 24, 2024
Dear Pierre,Thank you for taking the time to review our property. We are so glad to hear you found out location perfect and had a lovely stay with us. We look forward to welcoming you back to Hyatt Regency Orlando again soon!Warm regards,Melinda

10/10 Excellent

Angelita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time at Hyatt and as always everything was perfect!
Stayed 3 nights in Feb 2024
Response from Brittney C. on Feb 21, 2024
Hi Angelita,Thank you for being our return guest and we are truly grateful for your 5-star review. We are looking forward to your third visit already. See you soon.Best Regards,

10/10 Excellent

Walkiria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful, everything is extravagant and huge. staff is excellent, hotel was extremely clean, the pools were beautiful. Many dining options and entertainment around the vicinity. Parking is outrageous $35-$50 (plus tax) and the $70 per night deposit on top of the expensive stay.
Stayed 5 nights in Feb 2024
Response from Brittney C. on Feb 21, 2024
Hi Walkiria,We are very grateful for your 5-star review. We appreciate your stay with us and thank you for exploring our hotel amenities. Our staff will be recognized for their hard work. If you are in the Orlando area in the future, we hope to see you again. Best Regards,

6/10 Okay

Joshua

Stayed 1 night in Feb 2024
Response from Janet on Mar 21, 2024
Greetings Joshua,Thank you for taking time to review our Hyatt Regency Orlando. We would have liked to have seen a higher rating and to know every aspect of your stay was outstanding. We hope we will have the opportunity to welcome you back in the future and provide you with an exceptional experience you won't forget.Warm regards,

10/10 Excellent

william p

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
parking was pricey @ $35 per day.
Stayed 2 nights in Feb 2024
Response from Veronica on Feb 20, 2024
Hello william p!Thank you for sharing your feedback with us. We are happy to hear that you enjoyed your stay with us despite the pricey parking. I will ensure to pass along your feedback on the parking to our executive management team as this does give us the opportunity to improve our services. We do hope to have the opportunity to welcome you back in the future, so please feel free to contact us should you need any assistance. Thank you for choosing Hyatt Regency Orlando for your stay and for being our guest!

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a very solid stay. The employees were great. The only downside was the room was hot (83 degrees) when we checked in, it was a little dirty, and during the night we could hear the next door neighbor coughing very clearly (the connecting door to neighboring room wasn't very noise-tight). Other than that, great property, location, and staff. The property is impressive, very modern, and overall in good shape. Resort fee was a little egregious ($45 per night) and parking ($35 per night) adds almost $100 per night to your tab.
Stayed 4 nights in Feb 2024
Response from Betsy on Feb 19, 2024
Hello Jason,Thank you for your rating and feedback. We are glad to hear that you felt overall you had a very solid stay, and the employees were great. We appreciate your insights on the room and will be sure to address this with our team. Thank you for staying with us. We hope to welcome you again the next time you are in the area! Best Regards,

10/10 Excellent

Maleeka

Stayed 2 nights in Feb 2024
Response from Janet on Mar 21, 2024
Dear Maleeka,We appreciate you taking the time to rate our Hyatt Regency Orlando. It was a pleasure having you as our guest. We are extremely pleased to see that you had a great experience. We hope to have the privilege of providing the same outstanding service and experience on your next stay with us. Warm regards,

2/10 Terrible

DJ

Disliked: Cleanliness, staff & service, property conditions & facilities
Yhe food at every restuaent in the hotel was terrible , the roo. Was basic and old
Stayed 1 night in Feb 2024
Response from Laura on Feb 21, 2024
Dear DJ, Thank you for sharing your experience with us. We sincerely apologize for the troubles you faced during your stay. Your feedback on our restaurant food and condition of our hotel is noted, and we regret any frustration caused. Please know that your concerns will be addressed with our team to improve our services moving forward. We value your loyalty, and we assure you that your feedback will contribute to enhancing our guest experience. We hope to have the opportunity to welcome you back and provide a more positive stay next time.Best regards,

10/10 Excellent

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and beautiful property. Staff are extremely nice and helpful. Restaurants were amazing! Just overall great!
Stayed 4 nights in Feb 2024
Response from Tieysha on Feb 18, 2024
Hello Ashley,Thank you for your 5 out of 5 rating as well as your review. We are so happy to hear that you enjoyed our great and beautiful property, our extremely nice and helpful staff, as well as our amazing restaurants. We look forward to welcoming you back to Hyatt Regency Orlando in the future.Warm Regards,

10/10 Excellent

Saeed

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They have all you want
Stayed 3 nights in Feb 2024
Response from Jamison on Feb 18, 2024
Hello Saeed, Thank you for your perfect star rating as well as your review. We are so glad that you enjoyed your stay. We look forward to welcoming you back to Hyatt Regency Orlando!Best regards,Jamison

10/10 Excellent

Alma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the stay staff was nice and courteous.
Stayed 1 night in Feb 2024
Response from Jamison on Feb 18, 2024
Hello Alma, I want to thank you for being a guest of our hotel and for taking the time to share your experience at our hotel. We are overjoyed to hear your positive feedback of our staff. Our hotel staff takes pride in providing each guest with the highest level of care and will appreciate your comments. We look forward to providing another amazing experience and welcoming you again at Hyatt Regency Orlando in the future! Best regards,Jamison

10/10 Excellent

mark

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet
Stayed 1 night in Feb 2024
Response from Tieysha on Feb 17, 2024
Hello Mark,Thank you for your 5 out of 5 rating. We hope you had a great stay, and we look forward to welcoming you back to Hyatt Regency Orlando in the future.Warm Regards,

4/10 Poor

Sarah

Traveled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Tieysha on Feb 10, 2024
Hello Sarah,Thank you for your rating. We hope your stay was pleasant and memorable. Please reach out to us on our social or chat channels if you have any concerns.Best Wishes,

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Melinda on Feb 10, 2024
Dear Adam,Thank you for taking the time to review our property. We hope to welcome you back to Hyatt Regency Orlando again soon!Warm regards,Melinda

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
convience
Stayed 3 nights in Feb 2024
Response from Betsy on Feb 9, 2024
Dear John,Thank you for your feedback and rating. We are happy that you enjoyed your stay with us and felt our hotel was convenient. We hope to welcome you back as our guest again soon! Warm Regards,

6/10 Okay

Gary

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Tieysha on Feb 10, 2024
Hello Gary,Thank you for taking the time out to leave us your rating. We hope you had a pleasant stay and we look forward to welcoming you to Hyatt Regency Orlando in the future.Best Wishes,

10/10 Excellent

Samuel

Stayed 1 night in Jan 2024
Response from Janet on Mar 21, 2024
Dear Samuel,Thank you for taking the time to rate our Hyatt Regency Orlando. We appreciate the 5/5 rating you gave us. It pleases us to know we met your expectations in every aspect of your stay. We hope to welcome you back again soon.Warm regards,

10/10 Excellent

Lydia

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great check in staff. Nice rooms. Large bathroom. Plenty of room for our needs as a family.
Stayed 5 nights in Feb 2024
Response from Brittney on Feb 6, 2024
Hi Lydia,We appreciate you taking the time to leave your awesome review. We are delighted to hear that you enjoyed our room and bathroom space, and our hotel accommodated your family needs. We hope to see you again soon at Hyatt Regency Orlando.

10/10 Excellent

Jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely nice staff and very accommodating.
Stayed 2 nights in Feb 2024
Response from Rebecca on Feb 5, 2024
Hello Jennifer,Thank you for choosing Hyatt Regency Orland for your recent stay. We are thrilled to hear about the wonderful service your received from our staff. Hope you can visit us again soon. Have a lovely day.Warm regards,Rebecca

10/10 Excellent

Victor, North Bay Village

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great overall, check in was nice and smooth (Front desk guy who’s name I didn’t ask was very good and professional) area is alive and safe. Overall would stay here again. Room was very nice and balcony was huge
Stayed 2 nights in Feb 2024
Response from Lindsey on Feb 4, 2024
Dear Victor,Thank you for taking the time to review our property. We are thrilled to hear that the staff was courtesy and polite during the smooth check in process. It is always a joy to hear people love the spaciousness of our balcony. If you are in the area again, we would love to welcome you back at Hyatt Regency Orlando!!!Warm Regards, Lindsey