Outdoor pool, sun loungers

Reviews of JW Marriott Orlando Grande Lakes

4 out of 5
JW Marriott Orlando Grande Lakes
4040 Central Florida Pkwy, Orlando, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 674 out of 1005 reviews" "
Rating 8 - Good. 175 out of 1005 reviews" "
Rating 6 - Okay. 78 out of 1005 reviews" "
Rating 4 - Poor. 46 out of 1005 reviews" "
Rating 2 - Terrible. 32 out of 1005 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Andrea

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stay was great except they lost our package that someone left for us at the front desk. That was disappointing but besides that the room was great.
Response from Front Office Manager on Mar 26, 2024
Good Day, Thank you for sharing your feedback, our apologies for any inconvenience you experienced during your stay. Please send us a private message with your personal information so we may investigate and assist you further. Best Regards,Karen Lopez,Front Office Manager

10/10 Excellent

Pece

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The family and I spent one night while in town and really enjoyed the pool and the in room services
Stayed 1 night in Mar 2024
Response from Front Office Manager on Mar 18, 2024
Dear Pece, It was a pleasure to welcome you and your family to JW Marriott Orlando, Grande Lakes. We are delighted you enjoyed your time with us, especially our beautiful pool and our in-room dining services. Thank you for choosing us for your visit to our beautiful city, and we hope to see you all again soon.Best Regards,Karen Lopez,Front Office Manager

10/10 Excellent

Gordon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasurable experience.
Stayed 1 night in Mar 2024
Response from Front Office Manager on Mar 14, 2024
Dear Gordon, Thank you for sharing your experience at JW Marriott Orlando, Grande Lakes. We appreciate the kind remarks as we always strive to provide each guest with a distinctive experience so they can leave richer than when they arrived. We look forward to seeing you again soon.Best Regards,Karen LopezFront Office Manager

10/10 Excellent

Bradley

Traveled with family and small children, Traveled with family
Liked: Amenities
Scenery was beautiful and the amount amenities was off the charts!!
Stayed 1 night in Mar 2024
Response from Front Office Manager on Mar 11, 2024
Dear Bradley, Thank you for being our guest at the JW Marriott Orlando, Grande Lakes. We are delighted that our inspired surroundings exceeded your expectations, and that you particularly loved the array of our resort amenities. We hope that your enriching experience will bring you back to stay with us soon.Best Regards,Karen Lopez,Front Office Manager

10/10 Excellent

Jill, Astoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Book a treatment at the Ritz Carlton spa that is right next to the JW Marriott and you can use the private adults only pool. It is amazing.
Stayed 2 nights in Mar 2024
Response from Front Office Manager on Mar 10, 2024
Dear Jill, It was a pleasure hosting you on your recent getaway at JW Marriott Orlando, Grande Lakes; we are happy you had a fantastic time visiting our property. We strive to go above and beyond to ensure our guests have a spectacular, one-of-a-kind experience in beautiful Orlando with our abundant amenities. We look forward to having the opportunity to accommodate you again soon.Best Regards,Karen LopezFront Office Manager

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front Office Manager on Mar 4, 2024
Dear Gavin, Thank you for staying at JW Marriott Orlando, Grande Lakes. We appreciate the generous rating as we are always striving to provide each guest with a distinctive experience so they can leave richer than when they arrived. We are pleased to know you had a great time with us and hope to see you again soon.Best Regards,Karen Lopez,Front Office Manager

2/10 Terrible

James

Stayed 2 nights in Feb 2024
Response from Front Office Manager on Mar 21, 2024
Dear James, Thank you for taking the time to share your rating. We are truly sorry your stay was not the exceptional experience you deserved. We always want our guests to leave feeling fulfilled, and if given the opportunity, we would have taken measures to address every concern while you were here. We hope you will consider giving us another chance to show you our commitment to genuine and seamless hospitality.Best Regards,Karen Lopez,Front Office Manager

10/10 Excellent

Todd

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Luxurious
Stayed 1 night in Feb 2024
Response from Front Office Manager on Feb 25, 2024
Dear Todd, Thank you for the warm compliments. It is always exciting to hear from our guests, and we are pleased that we exceeded your expectations. We focus on giving each guest an enriching experience with inspired service at our award-winning hotel. Located on 500 beautiful acres, we provide a quiet retreat, yet are still just a short distance from Orlando's exciting attractions. It was our pleasure serving you at JW Marriott Orlando, Grande Lakes, and we hope to see you again soon. Best Regards,Karen Lopez,Front Office Manager

10/10 Excellent

amanda, Glen Cove

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, great value and amazing pools
Stayed 1 night in Feb 2024
Response from Front Office Manager on Feb 24, 2024
Dear Amanda, Thank you for your kind review; we are pleased to read how much you enjoyed your stay at JW Marriott Orlando, Grande Lakes. It is our goal to deliver an excellent value at a great price, so it is wonderful to know this was your experience. We are particularly glad you loved our beautiful pools. We look forward to serving you for many more years to come.Best Regards,Karen LopezFront Office Manager

10/10 Excellent

amanda, Glen Cove

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was so impressed by this hotel. We normally stay at the four seasons Orlando and this is just as nice for a quarter of the price.
Stayed 1 night in Feb 2024
Response from Front Office Manager on Feb 19, 2024
Dear Amanda, Thank you for sharing your experience at JW Marriott Orlando, Grande Lakes. We appreciate the kind remarks as we always strive to provide each guest with a distinctive experience so they can leave richer than when they arrived. We are pleased to know our beautiful property enhanced your time with us. We look forward to seeing you again soon.Best Regards,Karen LopezFront Office Manager

10/10 Excellent

Wayne Curtis

Stayed 2 nights in Feb 2024
Response from Front Office Manager on Mar 21, 2024
Dear Mr. Curtis, We are grateful for your generous rating. At JW Marriott Orlando, Grande Lakes, we thoughtfully craft each experience with our service and inspiring surroundings, and it is always wonderful to know how much our guests enjoy our efforts. We look forward to your return to provide you with even more captivating experiences tailored just for you.Best Regards,Karen Lopez,Front Office Manager

10/10 Excellent

Frank

Liked: Cleanliness, property conditions & facilities
Q
Stayed 5 nights in Feb 2024
Response from Front Office Manager on Feb 15, 2024
Dear Frank, Thank you for reviewing your stay at JW Marriott Orlando, Grande Lakes. It was our pleasure welcoming you to Orlando, and we are delighted you enjoyed our seamless blend of refined luxury and one-of-a-kind style. We look forward to welcoming you back soon for another elevated and enriching visit.Best Regards,Karen LopezFront Office Manager

10/10 Excellent

Jie, Clyde Hill

Stayed 2 nights in Jan 2024
Response from Front Office Manager on Mar 21, 2024
Dear Jie, Thank you for the splendid rating. It was a true pleasure to have the opportunity to make your stay memorable, and we hope you left with replenished spirits. We look forward to welcoming you back to JW Marriott Orlando, Grande Lakes for another spectacular experience.Best Regards,Karen Lopez,Front Office Manager

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Front Office Manager on Feb 1, 2024
Dear Xavier, It is wonderful to know you enjoyed everything about your time at JW Marriott Orlando, Grande Lakes, and that we exceeded your expectations. We hope you will be able to stay with us again soon.Best Regards,Karen LopezFront Office Manager

6/10 Okay

Robb

Liked: Staff & service
Stayed 6 nights in Jan 2024
Response from Front Office Manager on Jan 28, 2024
Dear Robb, Thank you for choosing our hotel and taking the time to share your rating. We apologize for any negative experience during your stay. We look forward to another opportunity to prove our commitment to crafting the seamless experience you deserve.Best Regards,Karen LopezFront Office Manager

4/10 Poor

Matthew James

Traveled with group, Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Front Office Manager on Jan 24, 2024
Dear Mr. James, We appreciate you choosing our hotel for your visit to Orlando. However, we are genuinely sorry for not meeting your expectations. We are passionate about crafting a distinctive, seamless experience for each guest, and we are disappointed to know this was not your experience. We hope you will give us another chance to provide you with the exceptional hospitality for which we are known.Best Regards,Karen LopezFront Office Manager

10/10 Excellent

MANOLITA

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the property overall - the ambiance is beautiful. I was also very impressed with the service, especially the text/app capability. Super helpful. I also left an item and the recovery process was excellent. They were able to find my item and shipped it immediately. Loved my stay! Will come again!
Stayed 3 nights in Jan 2024
Response from Front Office Manager on Jan 23, 2024
Dear Manolita, Thank you for choosing to stay with us at JW Marriott Orlando, Grande Lakes. We are thrilled to know we met all of your expectations and that you were pleased with our beautiful property and pleasant ambiance, as well as the thoughtful service provided by our associates. It is also great to read our staff helped retrieve your item and ensured it was returned to you promptly. We appreciate your business and look forward to your return soon. Best Regards,Karen Lopez,Front Office Manager

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Front Office Manager on Jan 19, 2024
Dear Stanley, Thank you for the wonderful rating. It is always exciting to hear from our guests, and we are pleased that we exceeded your expectations. We focus on giving each guest an enriching experience with inspired service at our award-winning hotel. Located on 500 beautiful acres, we provide a quiet retreat, yet are still just a short distance from Orlando's exciting attractions. It was our pleasure serving you at JW Marriott Orlando, Grande Lakes and we hope to see you again soon. Best Regards,Karen LopezFront Office Manager

6/10 Okay

Robb

Liked: Cleanliness, staff & service
Stayed 9 nights in Dec 2023
Response from Front Office Manager on Jan 14, 2024
Dear Robb, We appreciate you choosing our hotel for your visit to Orlando. However, we are genuinely sorry for not meeting your expectations. We are passionate about crafting a distinctive, seamless experience for each guest, and we are disappointed to know this was not your experience. We hope you will give us another chance to provide you with the exceptional hospitality for which we are known.Best Regards,Karen LopezFront Office Manager

10/10 Excellent

Krystal

This property exceeded my expectations. We were here with our 2 kids and they were never bored and absolutely loved the water slides and pools. food was great and they had kid options everywhere. Definitely recommend.
Stayed 7 nights in Dec 2023
Response from Assistant Front Office Manager on Jan 5, 2024
Dear Krystal, Thank you for sharing your experience at JW Marriott Orlando, Grande Lakes. We appreciate the kind remarks as we are always striving to provide each guest with a distinctive experience so they can leave richer than when they arrived. We devote our attention to craft and detail, and we are pleased knowing our premium amenities and epicurean delights enhanced your time with us. We are grateful for your recommendation and look forward to seeing you and your family again soon.Best Regards,Julia Curcio,Assistant Front Office Manager

10/10 Excellent

Jocelin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!!
Stayed 5 nights in Dec 2023
Response from Assistant Front Office Manager on Jan 5, 2024
Dear Jocelin, It was a pleasure to welcome you to JW Marriott Orlando, Grande Lakes. Thank you for mentioning how much you enjoyed our inspired and tailored hospitality. Our attentive and knowledgeable staff work hard to ensure our guests' expectations are exceeded throughout their stay. Thank you once more for choosing us for your visit to our beautiful city, and we look forward to seeing you again soon.Best Regards,Julia Curcio,Assistant Front Office Manager

8/10 Good

Ima

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I like the property, and the lakes and the room was fine . However , the staff could be more friendly .
Stayed 7 nights in Dec 2023
Response from Assistant Front Office Manager on Jan 1, 2024
Dear Ima, Thank you for informing us about your experience with our staff. We believe in seamless service enhanced with kind, attentive, and warm hospitality, and we hope you will accept our apologies that these standards got overlooked. We would welcome another opportunity to show you our commitment to inspired service on your next visit to the area.Best Regards,Julia CurcioAssistant Front Office Manager

2/10 Terrible

Thomas

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Assistant Front Office Manager on Dec 31, 2023
Dear Thomas, We appreciate you choosing our resort for your visit to Orlando. However, we are genuinely sorry for not meeting your expectations. We are passionate about crafting a distinctive, seamless experience for each guest, and we are disappointed to know this was not your experience. We hope you will give us another chance to provide you with the exceptional hospitality for which we are known.Best Regards,Julia CurcioAssistant Front Office Manager

8/10 Good

Roger, KNOXVILLE

Stayed 1 night in Dec 2023
Response from Assistant Front Office Manager on Dec 27, 2023
Dear Roger, Thank you for your recent stay at JW Marriott Orlando, Grande Lakes and your warm compliments. We thoughtfully craft each experience with our service and inspiring surroundings, and it is always wonderful to know how much our guests enjoy our efforts. It was a pleasure being part of your journey, and we hope you will make us your home away from home whenever your travels bring you to our area. We look forward to your next visit.Best Regards,Julia CurcioAssistant Front Office Manager

10/10 Excellent

zarina

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Water slides are awesome 👏🏼
Stayed 1 night in Dec 2023
Response from Assistant Front Office Manager on Dec 24, 2023
Dear Zarina, Thank you for sharing your experience at JW Marriott Orlando, Grande Lakes. We appreciate your kind remarks as we are always striving to provide each guest with a distinctive experience so they can leave richer than when they arrived. Our dedication to meticulous craftsmanship and attention to detail is reflected in our lush surroundings, providing a perfect retreat for our guests. It was a pleasure hosting you, and we look forward to welcoming you back again soon.Best Regards,Julia CurcioAssistant Front Office Manager

10/10 Excellent

Andrea

Stayed 1 night in Dec 2023
Response from Assistant Front Office Manager on Dec 18, 2023
Dear Andrea, It is a pleasure to see your perfect rating for your stay at JW Marriott Orlando, Grande Lakes. Our exceptional team prioritizes ensuring that every guest has a personally crafted and immersive experience, and we look forward to sharing your compliments with them. We enjoyed being a part of your journey and look forward to hosting you again on your next visit to Orlando.Best Regards,Julia CurcioAssistant Front Office Manager

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Assistant Front Office Manager on Dec 18, 2023
Dear Stephanie, Thank you for your recent stay at JW Marriott Orlando, Grande Lakes and for sharing your generous rating. We thoughtfully craft each experience with our service and inspiring surroundings, and it is always wonderful to know how much our guests enjoy our efforts. Thank you for choosing us for your visit to our beautiful city, and we hope to see you again soon.Best Regards,Julia CurcioAssistant Front Office Manager

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Assistant Front Office Manager on Dec 16, 2023
Dear Maria, Thank you for being our guest at JW Marriott Orlando, Grande Lakes and sharing your experience. We are delighted that you could immerse yourself in a realm of unparalleled refinement and pamper yourself with an extraordinary getaway that left an everlasting impression. It was a pleasure being part of your journey, and we hope you will make us your home away from home whenever your travels bring you to our area. We look forward to your next visit.Best Regards,Julia CurcioAssistant Front Office Manager

10/10 Excellent

Awilda

Liked: Cleanliness, staff & service, property conditions & facilities
3rd time coming to this hotel and will definitely come back once again.
Response from Front Office Manager on Feb 28, 2024
Dear Awilda, It was a pleasure to welcome you to JW Marriott Orlando, Grande Lakes once again. Thank you for your continued loyalty and for letting us know that we continue to provide you with an enriching experience each time you visit us. We value your patronage and look forward to your return. Best Regards,Karen Lopez,Front Office Manager

10/10 Excellent

William

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and quality place to stay
Stayed 1 night in Dec 2023
Response from Assistant Front Office Manager on Dec 10, 2023
Dear William, We appreciate your wonderful comments about your visit to JW Marriott Orlando, Grande Lakes. We thoughtfully craft each experience with our service and inspiring surroundings, and it is always delightful to know how much our guests enjoy our efforts. We will share your kind words with our staff and thank them personally. It was a pleasure hosting you, and we look forward to welcoming you again soon.Best Regards, Julia Curcio Assistant Front Office Manager

10/10 Excellent

Jessica

Stayed 3 nights in Nov 2023
Response from Assistant Front Office Manager on Dec 15, 2023
Dear Jessica, Thank you for your recent stay at the JW Marriott Orlando, Grande Lakes, and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting Orlando. We enjoyed having you as our guest and hope to see you again soon. Best Regards,Julia Curcio

10/10 Excellent

Tamilla

Stayed 2 nights in Nov 2023
Response from Assistant Front Office Manager on Dec 8, 2023
Dear Tamilla, Thank you for sharing your experience at JW Marriott Orlando, Grande Lakes. We appreciate your gracious feedback, as we are always striving to provide each guest with a distinctive experience so they can leave richer than when they arrived. We devote our attention to craft and detail, and we are pleased to know that every effort of ours enhanced your time with us. We had a great time serving you, and we hope to see you again soon.Best Regards,Julia CurcioAssistant Front Office Manager

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing resort
Stayed 1 night in Nov 2023
Response from Assistant Front Office Manager on Nov 12, 2023
Dear Laura, We are delighted you enjoyed your stay at JW Marriott Orlando, Grande Lakes. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the area.Best Regards,Julia CurcioAssistant Front Office Manager

10/10 Excellent

Blair

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the stay
Stayed 2 nights in Oct 2023
Response from Assistant Front Office Manager on Oct 25, 2023
Dear Blair, It was a pleasure to read your fantastic review of the JW Marriott Orlando, Grande Lakes. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit Orlando.Best Regards,Julia CurcioAssistant Front Office Manager

10/10 Excellent

Eric

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Assistant Front Office Manager on Oct 24, 2023
Dear Eric, We are thrilled you had an excellent stay at JW Marriott Orlando, Grande Lakes, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Best Regards,Julia CurcioAssistant Front Office Manager

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Made us feel special. We ate dinner 2 nights and were blown away how good it was. Overall 10/10
Stayed 2 nights in Sep 2023
Response from Assistant Front Office Manager on Oct 15, 2023
Dear Scott, Thank you for your lovely review of JW Marriott Orlando, Grande Lakes. We appreciate you mentioning how much you enjoyed our delicious food as well as our inspired and tailored hospitality. Our attentive and knowledgeable staff work hard to ensure our guests' expectations are exceeded throughout their stay. We will be sure to share your warm compliments with our team, and we look forward to hosting you again soon. Best Regards,Julia Curcio,Assistant Front Office Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Golf course, multiple restaurants, great pools
Stayed 3 nights in Oct 2023
Response from Assistant Front Office Manager on Oct 10, 2023
Dear Michael, Thank you for being our guest at JW Marriott Orlando, Grande Lakes, and sharing your experience. We are thrilled to know you enjoyed your stay with us and that you were especially pleased with our thoughtful amenities. It was a pleasure to host you, and we look forward to your return visit. Best Regards,Julia Curcio,Assistant Front Office Manager

2/10 Terrible

Jasmine

Stayed 3 nights in Sep 2023
Response from Assistant Front Office Manager on Oct 28, 2023
Dear Jasmine, Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit.Best Regards,Julia Curcio,Assistant Front Office Manager

2/10 Terrible

Linda

Traveled with family
Disliked: Amenities
When booking a hotel you would think their pool is included in the room fee. Unfortunately with this hotel they surprise with a pool/resort fee at your check out even if you did not use it everyday! Also, they charge you 38 dollars a day for parking. I will not be going back to this hotel. Total scam.
Stayed 4 nights in Sep 2023
Response from Assistant Front Office Manager on Oct 3, 2023
Dear Linda, Thank you for taking the time to review our hotel. We regret the disappointment you had with some of the extra costs associated with your visit. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. However, we understand your frustrations if these costs came as a surprise to you, and we hope you will accept our apologies. We encourage you to try us again in the future so we can show you our passion for crafting authentic experiences.Best Regards,Julia CurcioAssistant Front Office Manager

10/10 Excellent

Haytham

Stayed 1 night in Sep 2023
Response from Assistant Front Office Manager on Oct 21, 2023
Dear Haytham, On behalf of our team at JW Marriott Orlando, Grande Lakes, thank you for the excellent rating. We are delighted to know you had a great time while here and that we met all of your expectations. We enjoyed having you and hope we will continue to be your hotel of choice whenever you return to Orlando.Best Regards,Julia CurcioAssistant Front Office Manager

8/10 Good

Avtar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Assistant Front Office Manager on Sep 28, 2023
Dear Avtar, We are thrilled you had a great stay at JW Marriott Orlando, Grande Lakes, and we appreciate the nice rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Best Regards,Julia CurcioAssistant Front Office Manager

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Long weekend trip
Excellent service, clean hotel and comfortable bed. The pool is amazing!
Stayed 4 nights in Sep 2023
Response from Assistant Front Office Manager on Sep 27, 2023
Dear Patricia, Thank you for sharing your experience at JW Marriott Orlando, Grande Lakes. We appreciate the kind remarks as we always strive to provide each guest with a distinctive experience so they can leave richer than when they arrived. We are especially pleased you loved our courteous service, comfortable beds, and relaxing at our outdoor pool. We look forward to seeing you again soon.Best Regards,Julia CurcioAssistant Front Office Manager

10/10 Excellent

Andrea, Tampa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful family friendly property with lots of amenities. Rooms are spacious, modern, and clean!
Stayed 1 night in Sep 2023
Response from Assistant Front Office Manager on Sep 25, 2023
Dear Andrea, We are delighted you enjoyed your stay with us. It is always wonderful to hear that our guests could relax and recharge in our elegant rooms and suites which feature luxury bedding, marble bathrooms, 24-hour room service and Internet-ready TVs. It was a pleasure hosting you, and we look forward to welcoming you back to JW Marriott Orlando, Grande Lakes for another thoughtfully crafted experience.Best Regards,Julia CurcioAssistant Front Office Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Assistant Front Office Manager on Sep 27, 2023
Dear John, Thank you for your recent stay at the JW Marriott Orlando, Grande Lakes, and for posting a generous rating. It is a pleasure to know that we exceeded your expectations. We enjoyed having you as our guest and look forward to seeing you again soon. Best Regards,Julia CurcioAssistant Front Office Manager

2/10 Terrible

tania

Stayed 2 nights in Sep 2023
Response from Assistant Front Office Manager on Oct 8, 2023
Dear Tania, Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust.Best Regards,Julia Curcio,Assistant Front Office Manager

10/10 Excellent

Nativity, South Setauket

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely beautiful and relaxing. My family and i will be staying longer next time.
Stayed 3 nights in Sep 2023
Response from Assistant Front Office Manager on Sep 15, 2023
Dear Nativity, Thank you for reviewing your stay at JW Marriott Orlando, Grande Lakes. We enjoy hearing when our guests leave richer than when they arrived and also with replenished spirits. We are delighted to have been a part of your journey, and we look forward to welcoming you and your family back soon. Best Regards,Julia Curcio,Assistant Front Office Manager

10/10 Excellent

Joshua

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything is top-notch at this property. Excellent experience.
Stayed 4 nights in Sep 2023
Response from Assistant Front Office Manager on Sep 13, 2023
Dear Joshua, Thank you for sharing your experience at JW Marriott Orlando, Grande Lakes. We appreciate the kind remarks as we are always striving to provide each guest with a distinctive experience so they can leave richer than when they arrived. We devote our attention to craft and detail, and we are pleased to know you had a great time with us. We look forward to seeing you again soon.Best Regards,Julia CurcioAssistant Front Office Manager

10/10 Excellent

Sneha, bloomfield

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Such a beautiful resort with excellent service. Wish they had more availability in the spa!
Stayed 2 nights in Sep 2023
Response from Assistant Front Office Manager on Sep 11, 2023
Dear Sneha, Thank you for sharing your experience at JW Marriott Orlando, Grande Lakes. We appreciate the kind remarks as we are always striving to provide each guest with a distinctive experience so they can leave richer than when they arrived. We devote our attention to craft and detail, and we are pleased knowing our inspiring surroundings and tailored service enhanced your time with us. We value your feedback and look forward to seeing you again soon.Best Regards,Julia Curcio,Assistant Front Office Manager

10/10 Excellent

Mery

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful large property with plenty of things to do. Classic JW service. Excellent!
Stayed 4 nights in Aug 2023
Response from Assistant Front Office Manager on Sep 10, 2023
Dear Mery, Thank you for the warm compliments. It is always exciting to hear from our guests, and we are pleased that we exceeded your expectations. We focus on giving each guest an enriching experience with inspired service, surroundings, and premium amenities at our award-winning hotel. It was our pleasure serving you at JW Marriott Orlando, Grande Lakes, and we look forward to seeing you again soon. Best Regards,Julia Curcio,Assistant Front Office Manager

10/10 Excellent

Emily

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Assistant Front Office Manager on Sep 8, 2023
Dear Emily, Thank you for choosing JW Marriott Orlando, Grande Lakes and for the excellent rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best Regards,Julia Curcio,Assistant Front Office Manager