Ratings based on 128 Verified Reviews

2.5 out of 5
30% of guests recommend
2.5 Room cleanliness
2.8 Service & staff
2.5 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
1 out of 5
by Usman

Horrible stay

Posted Aug 21, 2016 on Hotels
Horrible. I would never go there again
Comment from Hotel Management
Sep 12, 2016 by General Manager, Hotel Management
I apologize if you found your stay with us challenging. We strive to exceed our guest expectation. Thank you for notifying us of the problem with your stay. All feed back is good feed back. We hope that you will stay with us again and we will exceed your expectation. Thank you for the review.
5 out of 5
by Elmer from New York

Latosha!!!

Posted Aug 20, 2016 on Hotels
It was a last minute booking, thanks to a so called friend and his witch, but it went smooth Miss Latosha looked out for us. When we had a problem with our original room, Miss Latosha moved us and made us feel important. She was polite and very friendly and treated us like family. We had a great 2 nights there and it is all thanks to MISS LATOSHA!!!
Comment from Hotel Management
Sep 12, 2016 by General Manager, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
2 out of 5
by A verified traveler from Cleveland

really unsafe and dangerous

Posted May 18, 2016 on Orbitz
Pros: It was pretty clean
Cons: Occupants were disreputable and dangerous. Loud. combative. Rooms smelled strongly of disinfectant.
Location: bad part of town.
Nice and helpful security guard (behind bulletpoof glass). dangerous and quarrelsome occupants. We were calculating the chances of being killed.
Comment from Hotel Management
Aug 22, 2016 by Manager Yadira, Hotel Management
I apologize that we did not meet your expectations and that you had some problems. I assure you that this is not typical of this hotel. We have addressed all of your issues. I hope that you will give us another try and see that we can meet your expectations.
2 out of 5
by A verified traveler

Loud Street

Posted Dec 13, 2015 on Hotels
Near lots of stores, but also near a loud street.
Comment from Hotel Management
Sep 12, 2016 by General Manager, Hotel Management
I apologize if you found your stay with us challenging. We strive to exceed our guest expectation. Thank you for notifying us of the problem with your stay. All feed back is good feed back. We hope that you will stay with us again and we will exceed your expectation. Thank you for the review.
2 out of 5
by A verified traveler

Posted Nov 28, 2015 on Hotels
Room had roaches. Air did not work properly.
Comment from Hotel Management
Sep 12, 2016 by General Manager, Hotel Management
I apologize if you found your stay with us challenging. We strive to exceed our guest expectation. Thank you for notifying us of the problem with your stay. All feed back is good feed back. We hope that you will stay with us again and we will exceed your expectation. Thank you for the review.
1 out of 5
by A verified traveler from F.L

It was hard stay there...

Posted Jul 24, 2015
The Bathroom don't work. No hot water. The soup and the tower smell so bad. And my last day we lost the Power. And they people from the hotel wan me to get out at the right time wow without shower. It was crazy week. With Expedia and the hotel. Never again....
Comment from Hotel Management
Sep 12, 2016 by Yadria, Hotel Management
I apologize if you found your stay with us challenging. We strive to exceed our guest expectation. Thank you for notifying us of the problem with your stay. All feed back is good feed back. We hope that you will stay with us again and we will exceed your expectation. Thank you for the review.
4 out of 5
by A verified traveler

Posted Feb 18, 2015 on Hotels
Comment from Hotel Management
Sep 12, 2016 by General Manager, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback.
1 out of 5
by Charles from YYC

Third-world experience.

Posted Feb 12, 2015 on Hotels
Over 1 hour to check-in while standing outside trying to scream through security glass as lobby is locked at night. "Security Guard" functions as receptionist and couldn't find my prepaid reservation, showed it as cancelled. Manager had to be awakened in the middle of the night to correct the problem. Avoid this property. Never again! As a repeat guest, I felt more like a criminal or vagrant.
Comment from Hotel Management
Sep 12, 2016 by General Manager, Hotel Management
I apologize if you found your stay with us challenging. We strive to exceed our guest expectation. Thank you for notifying us of the problem with your stay. All feed back is good feed back. We hope that you will stay with us again and we will exceed your expectation. Thank you for the review.
2 out of 5
by A verified traveler

One night business trip.

Posted Jan 20, 2015 on Hotels
While I would not stay there withy family, I would only stay there if I could not find anything else close to my emplouer's area office.
Comment from Hotel Management
Sep 12, 2016 by General Manager, Hotel Management
I apologize if you found your stay with us challenging. We strive to exceed our guest expectation. Thank you for notifying us of the problem with your stay. All feed back is good feed back. We hope that you will stay with us again and we will exceed your expectation. Thank you for the review.
1 out of 5
by Charles from Calgary

Avoid.

Posted Dec 12, 2014 on Hotels
Took forever to locate property. Very poor signage (lights burned out). Hotel in sad shape. Linens filthy, stained and lots of cigarette burns. Scary neighborhood.
Comment from Hotel Management
Feb 21, 2015 by Lewis, Hotel Management
I do apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. We have taking the time to retrain the housekeeping staff to ensure the highest level of cleanliness is met. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.