Worst and Slowest shuttle bus
Posted Jan 10, 2017
I chose this hotel because it is near the airport and provides the shuttle bus. When I first called the front desk for a shuttle bus, I was told that she will come in 10 minutes. And I, with my grandparents, waited and waited in the cold weather. (Orlando was only 38F that day). They kept me waited for 50 minutes in the wind!! I called them 3 times, every time they just said it will come soon, but no car came. Finally, the car came with no seats! It was such a terrible experience that I don't want to think about it.
Comment from Hotel Management
Jan 13, 2017 by General Manager, Hotel Management
Thank you for your review. The property does have two elevators. One is located towards the back of the building. Our apologies for the shuttle. Unfortunately, we have no way to gauge when guest will arrive and there are times that it gets busy and traffic can be very heavy during the holidays also causing delays. We appreciate your comments and will be sharing them with the drivers.