Room Smelled, Inattentive Staff, Sad Breakfast
Posted Mar 5, 2017
As soon as we arrived in the lobby, I knew we made a mistake. The staff always seemed busy with other things and too many people. There was no elevator to the second floor, or if there was, it was too hard to find. Opening the door to our room we were greeted with a mildewy, musty, dank smell which came from the air conditioner (so running the air conditioner only made it worse). Breakfast was disappointing with few options, especially few healthy options. Even the orange juice tasted like an odd combination of all the juices. We had booked for 4 nights, but left after the first night and stayed elsewhere. If you just want a cheap bed, maybe this is right for you, but expect nothing beyond that.
Comment from Hotel Management
Mar 7, 2017 by Ivan B., Hotel Management
Dear Emily, please accept my apologies for the inconvenience you experience during your visit. We strive to provide excellent service and accommodations at an affordable price.
I certainly appreciate your willingness to take time out of your day to write about your experience at our hotel as feedback from guest whether negative or positive is an excellent source of information to determine how the hotel is performing and what procedural changes can be made in an effort to better service our guests. Armed with this knowledge, we are able to take corrective measures thus improving our service to guests.
I sincerely hope you will give us another opportunity to extend our usual hospitality. Once again I apologize for the inconvenience.