Going through renovations but not clean?
Posted Aug 19, 2016
I've stayed at this hotel many times before, it is located near the airport and has easy access to the highway and downtown. I knew there were renovations going on because I saw the beginning of the work on a previous trip. I'm ok with that because I can see the improvement. The staff is also very pleasant and always willing to help and accommodate simple requests. Again, stayed here many times, but this trip it was different and I will reconsider staying here again. Why? in the morning as I stepped in the shower I was greeted with a tub with long hairs! It seems like housekeeping did not noticed the five long black hairs hanging in the shower wall, in the bathtub, on the side and by the drain plug. Not sure how anyone can miss this. I was checking out so showered quickly and left. I told the receptionist as I was checking out and she got grossed out. Now I am wondering how clean the bed sheets were!
Comment from Hotel Management
Sep 11, 2016 by d, Hotel Management
I do apologize for the issue you had during your stay. We strive to make your stay a pleasant one. It looks like we did not do our part. These items with be discussed at our next staff meeting. I do hope the rest of your time in Orlando was a great one.
Have an excellent day!