Ratings based on 757 Verified Reviews

3.5 out of 5
67% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from jax fl

Needs improvement

Posted Jul 9, 2017
We got non smoke room but the hallway Carpet was terrible with people smoke in the 1floor.. So we ask to be moved to second. It was better. The shower was amazing. ! Breakfast was ok. Had better. And the matresses really bad both rooms. Even though I rent one room. But because of the smoke on the first foor. Staff was friendly:). Sorry not staying again. For the price I had better. But next time I will pay a little more and stay somewhere else.
Comment from Hotel Management
Jul 12, 2017 by BrianJ, Hotel Management
Thank you for your review. Your feedback helps us to work on guest experience issues that need to be addressed. I will share your comments with our staff. Sincerely, Brian J
5 out of 5
Recommended
for Everyone
by A verified traveler from MN

Comfortable beds,convenient stay for the airport

Posted Jul 8, 2017
enjoyed relaxing in the pool before an evening of sleeping in a comfortable, clean room before an early flight in the morning
Comment from Hotel Management
Jul 10, 2017 by BrianJ, Hotel Management
Dear Cindy, Thank you for your great review! We are glad to see you enjoyed your visit with us. Have a great week! Sincerely, Brian J
3 out of 5
by A verified traveler

Bathroom

Posted Jul 5, 2017
The tubs where flooding even after we got a room Upgrade
Comment from Hotel Management
Jul 7, 2017 by Brian J, Hotel Management
Thank you for your review. Your feedback is very important to us. It would help us if we had a name or room number to research for immediate correction. Sincerely, Brian J
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 2, 2017
Pros: staff great
Cons: no pets
Location: visit the holy land
the staff was great i would reccomend no pets hallway had odor of dog
Comment from Hotel Management
Jul 3, 2017 by BrianJ, Hotel Management
Dear Rich, Thank you for your review and your wonderful comments regarding our staff. Have a great 4th of July! Sincerely, Brian J
2 out of 5
by A verified traveler

Good location

Posted Jun 28, 2017
The room looked nothing like it did online. I ended up cancelling my room after seeing it in person.
Comment from Hotel Management
Jun 30, 2017 by BrianJ, Hotel Management
Thank you for your review. Our pictures posted online are indeed our rooms. Is it possible you were looking at another location or website online? We care about all our guests and want you to have an enjoyable stay. Thank you
2 out of 5
by A verified traveler

Need renovación

Posted May 19, 2017
Hotel need renovación, Location is great but the hotel is years behind in comparison with the other hotels around.
Comment from Hotel Management
May 22, 2017 by BrianJ, Hotel Management
Thank you for your review! Your feedback is very important to us as it helps us to improve our guest experience. I will share your comments with our team. Sincerely, Brian J
2 out of 5
by Frank

Stinky smoking room

Posted Apr 19, 2017 on Hotels
The night we arrived the room I was given was a smoking only room even tbough wanted a non smoking room. The smoke stench was so bad it woke us up around 3 AM and wife preferred sleeping in the lobby tban in 343. Shame. I was given another room the next day. However, lost a night in those conditions of smoky stench. Very unhappy.
Comment from Hotel Management
Apr 25, 2017
Dear Frank, Thank you for your review, your feedback is very important to us. I would like to apologize on behalf of the hotel for the smoking room issue. we want all our guests to have an enjoyable visit. I will share your comments with our staff . Sincerely, Yvonne
2 out of 5
by A verified traveler

Posted Apr 18, 2017 on Hotels
Not a very pleasant stayed, very bad wifi connection, few amenities
Comment from Hotel Management
Apr 26, 2017 by Robert, Hotel Management
We read you review and let me say how sorry we are that we did not live up to your expectations. We try to make every guest experience unique and enjoyable. We see we did not do a very good job for you. We apologize for the bad wifi and few amenities. We do appreciate the review as it helps us to provide a better guest experience going forward. Once again please accept our apologies, we hope you will return again and have a better experience. Respectfully, LQ Customer Care
3 out of 5
by Racquel

King Size Really Means "Full"

Posted Apr 17, 2017 on Hotels
Booking was for standard room, king bed. I am not sure who thinks a full sized bed is a king sized bed...but no.
2 out of 5
by A verified traveler

Wouldn't recommend

Posted Apr 17, 2017
No microwave, or fridge in the rooms. Bed was hard as steel. When requested a different room with the amenities i paid for, was told none was available when house keeping told me the one she was cleaning should be shortly. Overall bad experience.
Comment from Hotel Management
Apr 20, 2017 by Brian J, Hotel Management
Thank you for your review. I would like to apologize on behalf of the hotel for these issues. I will share your comments with our staff so we can work on issues that need to be addressed so all our guests have an enjoyable stay. Sincerely, Brian J