Ratings based on 4,584 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Family friendly hotel

Posted Aug 31, 2015
Family friendly hotel conveniently located to all major Orlando attractions.
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome!!!!!

Posted Aug 31, 2015
Awesome room, location, staff. facilities, cleaning, pool bar and PIRATE ship in the pool. My children loved it. Trish White.....LEGEND.
5 out of 5
Recommended
for Everyone
by A verified traveler from virginia

Great vacation

Posted Aug 30, 2015
The hotel was great and our family had a blast.Wonderful stay and will be back next year😊
Comment from EPC
Aug 31, 2015 by Management , EPC
We are so glad that you had a wonderful time, we look forward to seeing you back next year!
4 out of 5
Recommended
for Families
by A verified traveler

Great location!

Posted Aug 29, 2015
Close to theme parks and shopping. Staff friendly and helpful. A little disappointed by the "time share" push on our first day, but no problems after that.
Comment from EPC
Aug 31, 2015 by Management , EPC
We are so glad that you enjoyed our great location, and friendly staff. We appreciate your feedback and we hope to see you again very soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton AB Canada

convenient

Posted Aug 28, 2015
Cons: More daily Disney shuttles
hotel was great; it was quiet, clean, comfortable and staff were very friendly. We met lots of really nice British families during our stay(Hi Gary and family if you read this review). Lots of shopping near by grocery and retail. Would recommend this hotel to anyone.
3 out of 5
Recommended
for Everyone
by A verified traveler from tampa, Fl

Looks nice

Posted Aug 28, 2015
The sheet on the day bed had blood stains on it we had to call for a clean sheet. Beds not comfortable. Pillows flat and uncomfortable. Tv's in the bedrooms old and outdated. Remote controls didn't work half the time, not enough carts for your luggage had to chase after someone to use it when they were done. The pool was fun. Great location. Room decorations nice. I would stay there again.
Comment from EPC
Aug 31, 2015 by Management , EPC
Thank you so much for your comments. We are so glad that you enjoyed our great location, and pool areas and are so glad that they outweighted the hiccups that you encountered in your room. We appreciate your feedback and will be sure to relay your comments to the appropriate departments.
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia Beach, VA

Nice accommodations in Orlando near all the parks

Posted Aug 25, 2015
Pros: Loved the size of the rooms and the location was great for Sea World, just 5 mins away.
Cons: The pull out sofa bed was very uncomfortable. There were very limited pots and pans and no baking dishes.
Location: We went to Sea World and Aquatica and they were only 5 mins. Lot of restaurants within 5 mins, also a large Walmart for very inexpensive groceries.
I wanted to take my son and his four children on a vacation. We kicked around several ideas but decided on Orlando but not Disney. We had been to Disney and while there we noticed an abundance of other attractions in Florida. So we decided to do a trip that was laid back and visit other attractions at a leisurely pace. I thought the price was good for a 3 bedroom with full kitchen. It was clean but furniture was a little dated. It was nice to have 3 full baths, 2 suites with their own baths. They said there were 3 pools, but we could only found 2. There was plenty of room for the 7 of us.
Comment from EPC
Aug 28, 2015 by Fernanda , EPC
Thank you for your 5-star review! We are happy to hear that you have enjoyed your stay with us! We are sorry that you you were misinformed about the number of pools in our property. We only have two pools, but they sure are amazing, aren't they? We look forward to welcoming you back!
3 out of 5
by A verified traveler

Decent hotel, but not very clean

Posted Aug 20, 2015
There was mold in the bathrooms. The blanket in one of the bedrooms was dirty. The shower heads were so calcified you had to clean them for the water to come out.
Comment from Hotel Management
Aug 24, 2015 by Guest Relations, Hotel Management
Thanks for your review. We strive to provide our guests with excellent service, so we are sorry to hear that we weren’t able to meet your expectations during your visit to our hotel. We appreciate you for sharing your feedback and telling us how we can improve.
3 out of 5
by A verified traveler from berlin

ordentliches hotel

Posted Aug 20, 2015
Pros: zentral gelegen
hotel war ok aber beim auschecken erlebte ich eine überraschung hatte telefon gebühren von110dollar auf der rechnung obwohl wir nicht telefoniert haben, nach beschwerde wurden mir die kosten erlassen.uns wurde eine liste mit telefonnummern aus den usa vorgelegt (long distanz call) wir kennen keinen weiter in den usa aus anderen bundesstaaten.
Comment from Hotel Management
Aug 24, 2015 by Guest Relations, Hotel Management
Thank you so much for taking the time to write a review. We are so sorry that you had a disappointing experience with us on your most recent visit. We will relay your comments to our management team for immediate improvement. We would love for the opportunity to make things right, and hope that you will give us another opportunity to make it up to you in the future.
3 out of 5
by A verified traveler from Orlando Fl

Posted Aug 20, 2015
Room had alot of broken issues. Not kid prepared, safety plugs I bought and installed. Microwave held together with tape. Vacuum broke, no baby beds in room after calling two days prior. Couldn't checkin when arrived after booking 8 weeks ahead. Pictures were deceiving looked nicer than it actually was. Day I left paid for shuttle but got loaded into hotel transport who informed me wasnt my prepaid shuttle another 60 bucks lost. No luggage carts had to carry all luggage to front building alone no help.... Almost late to get to airport for flight!!!
Comment from EPC
Aug 24, 2015 by Guest Relations, EPC
Thank you for your comments. We appreciate a guest that takes the time to share their experience with us.