Nice hotel but not too convenient
Posted Jul 17, 2016 on Orbitz
All the Hilton expectations were met, in terms of quality of service and amenities: Work-out facilities, pool, bar/restaurant, room quality. However, it was across from convention center, & we were in Orlando to experience Disney & Universal. Although the staff stated in April that shuttles were free to both parks, only Universal was free; Disney was $10/person/day, which was an additional $150!! Also, shuttles took nearly an hour to arrive at Disney, & both parks only had 3 drop off & 3 pick-up times per day. Not worth the stay unless you are attending a convention.
Comment from Hotel Management
Jul 22, 2016 by Eileen, Hotel Management
Thank you for your feedback. We're glad you enjoyed your time at the resort. We will definitely take your shuttle feedback into consideration when planning improvements to our service and amenities. Thank you for staying with us and we hope to see you again in the future.
Peter M. Merrill
General Manager HGV Orlando Resorts