Ratings based on 626 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

beautiful hotel quiet environment

Posted Jan 29, 2016
Pros: excellent rooms, very comfortable, close to universal studios,
Cons: parking fees are to high for the location
Location: close to universal studios, international drive restaurants,
beautiful hotel quite environment, close to universal studios, definitely will recommend it , staff is courteous
4 out of 5
by A verified traveler from Toronto

It's no longer a Westin

Posted Jan 27, 2016
Pros: Close to Convention Center.....
Cons: Sell it back to Westin
Since approx. January 2016, this hotel is now affiliated with Hilton ....The marketing seems to run something like this.......The Las Palmeras is now a resort and not a hotel...That means we can charge you a daily resort fee and parking fees with impunity...In order to pay for all of this , it appears that the management team is going to change it into a time share....They phone you and invite you to a time share symposium the day after you check in....That way , you can own a part of a hotel room instead of renting one....(sure makes sense to me...LOL)
5 out of 5
Recommended
for Everyone
by A verified traveler from GA

Great staff

Posted Jan 23, 2016
Most comfortable beds I've ever slept in. Great staff. Very clean
3 out of 5
by A verified traveler

Employees with no knowledge

Posted Jan 22, 2016
Front desk Employees Don't know what you are being charged for, I asked my person what the extra charges were for and they said they believe it was a resort and parking fee...it didn't add up!!! I told him this and he sat there like a deer in head lights. Without properly explaining to me a breakdown of my charges that made no sense. I paid $170 online, he advised there was $100 hold, $25 resort fee and $18 parking, but then swiped my card and I got a $250 charge! So $170 online plus $250?! What?! he had no idea, all he kept saying was that "he believes" it was this charge or this...when I told him that didn't make sense, he sat in silence...never going back again...
3 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Great room setup with an infant

Posted Jan 17, 2016
Comfortable hotel, great proximity to convention center
4 out of 5
Recommended
for Everyone
by A verified traveler from East Meadow, NY

Nice place.. Good restaurant.

Posted Jan 9, 2016
We arrived after Disney, checked in, had a great dinner and a free drink. The hotel has a comfortable lobby and nice exercise room. It a good place for a day stay
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel agradable cerca de universal y mall

Posted Jan 5, 2016
Agradable limpio y comodo, personal agradable, cerca de universal studios, tiendas departamentales y mall, es un hotel accesible
1 out of 5
by A verified traveler from NZ

Shocking service in a nice hotel!

Posted Jan 5, 2016
Pros: They tried their best to make it right, giving us free breakfast however I would have preferred a suitable room.
Cons: Throughout our stay they were unable to provide us with towels so we had to use pool towels.
Location: Not a great location, long walk from everything. Denny's was the only food nearby and it was a 20 min walk. Shuttle was not available during our stay.
We arrived at the hotel a little concerned as expedia had notified me of the check in time and as I read the email I noticed the name of the hotel had changed, from a Westin to a Hilton. I was confused but didn't think much of it till things started to go down hill. We checked in and not a word was said of any change over or anything going on in the hotel at that time and all the branding still said Westin so I assumed a mistake had been made. It quickly became apparent that something was very wrong. We were 'upgraded' to a room with a bed and a horrible dirty looking pull out couch that was incredibly uncomfortable, instead of the two queen beds we requested. When we discussed this upgrade later we discovered this decision was made not out of generosity but out of necessity as they had over booked the hotel and had no rooms of the type we had booked left. We requested a rollaway bed as the pull out couch was extremely uncomfortable however they had run out of rollaways also. The hotel and rooms are lovely and well sized with a nice pool and spa. We would have loved the hotel if they had managed to sort out the merger. It became clear that the hotel had lost a lot of the house keeping staff due to the change of ownership and the hotel was very understaffed. I had to remake the beds every night.
3 out of 5
by A verified traveler from Dorado, PR

Bored hotel, no customer oriented.

Posted Jan 5, 2016
Wait for the room to be available, then it was a very small room, not a studio as described by expedia a the time of purchase. Rooms look old fashioned, not sinonymus of a "westin" brand name. We are 4 in the room, and nevertheless we write and ask for towels and supplies for a party of 4, the housekeeping just left what they like (only 2 towels, no coffee, 1 soap, etc). Very sad staying for being a Christmas present for my childrens.
3 out of 5
by A verified traveler from Guayaquil Ecuador

The fire alarm was activated because a burn paper

Posted Jan 5, 2016
The fire alarm was activated because a burn paper, and all the guests have to evacuate the building, the fire rescue never came, Also didn't accept all the credit cards