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Reviews of Legacy Vacation Resorts - Lake Buena Vista

3 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 502 out of 1003 reviews" "
Rating 8 - Good. 289 out of 1003 reviews" "
Rating 6 - Okay. 104 out of 1003 reviews" "
Rating 4 - Poor. 57 out of 1003 reviews" "
Rating 2 - Terrible. 51 out of 1003 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Scott

Traveled with family
Liked: Cleanliness, staff & service
It was conveniently located.
Stayed 5 nights in Apr 2024

10/10 Excellent

Anastasia

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean, well-groomed apartment! Very colorful! There is everything you need for living, from a spoon in the kitchen to a washing machine and dryer. Friendly and responsive staff! The absence of paperwork is just happiness! The only nuance is that we need to solve the issue of air conditioning. And so - I recommend it!
Stayed 3 nights in Apr 2024
Response from LVR Representative on Apr 24, 2024
Thank you for your glowing review, Anastasia! We're thrilled to hear that you found our apartment beautiful, clean, and well-equipped for your needs. It's wonderful to know that our staff was friendly and responsive, and we're glad you appreciated the hassle-free experience. We apologize for the issue with the air conditioning and assure you that we'll work diligently to resolve it. Your recommendation means a lot to us, and we look forward to welcoming you back for another enjoyable stay! If there's anything else we can assist you with, please don't hesitate to reach out.

10/10 Excellent

michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was centrally located for our group to be able to enjoy the multiple opportunities of adventure the Orlando area has to offer. The check in and out process was very smooth even with our late arrival. Unit was very clean and supplied with needed items to clean as we stayed in the property. Having just enough supplies in the kitchen to reduce cost of eating out for every meal. Only negative is the comfort of the sleeper sofa. We needed every single bed option in the unit and that sofa was extremely firm to sit on and there was no pad or foam just a spring fold out that was very uncomfortable for a grown up to sleep on. Furnishings were very minimal and seemed to be enough to survive but not comfortable for long stays.
Stayed 2 nights in Apr 2024
Response from LVR Representative on Apr 22, 2024
Thank you for sharing your feedback with us, Michelle! We're delighted to hear that our property's central location and smooth check-in/out process contributed positively to your stay. We're also glad that you found the unit clean and well-supplied, and that the kitchen amenities helped reduce your dining expenses. We appreciate your feedback regarding the sleeper sofa, and we apologize for any discomfort it caused. Your comments about the furnishings are valuable to us, and we'll take them into consideration for future improvements. If you have any further suggestions or if there's anything else we can assist you with, please feel free to let us know. We hope to welcome you back for another enjoyable stay in the future!

8/10 Good

Carla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to sopping areas and to disney
Stayed 4 nights in Apr 2024
Response from LVR Representative on Apr 22, 2024
Thank you for your rating and sharing your experience with us, Carla! We're glad to hear that our location close to shopping areas and Disney was convenient for you during your stay. Thank you for the positive feedback, and we hope to welcome you back again in the future!

4/10 Poor

Laura

Traveled with family
Disliked: Cleanliness, staff & service, amenities
I like the pool area but I don’t like the part were the card key continuously don’t work, the rooms don’t get clean if requested (need to pay $40), no phone on the rooms…
Stayed 5 nights in Apr 2024
Response from LVR Representative on Apr 22, 2024
We appreciate your feedback regarding your recent stay with us, Laura. It's great to hear that you enjoyed the pool area, but we apologize for the issues you experienced with the card keys and room cleanliness. We understand how frustrating it can be when amenities don't meet expectations. Regarding room cleaning, we apologize for any confusion. We'll review our policies to ensure they're communicated clearly to all guests. As for the card keys, we'll investigate this issue further to prevent it from happening in the future. Additionally, we understand the importance of having a phone in the rooms for convenience and safety purposes, and we'll take your feedback into consideration for future improvements. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to better serve you in the future.

10/10 Excellent

Carlos

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, excellent accomodations, excellent location. My family and I loved it, we will stay here again in the future.
Stayed 2 nights in Apr 2024
Response from LVR Representative on Apr 22, 2024
Carlos, we're delighted to hear that you and your family had such a fantastic experience during your stay with us! Thank you for your kind words about our staff, accommodations, and location. We're thrilled to know that you loved your time here and that you plan to stay with us again in the future. We can't wait to welcome you back for another excellent stay!

10/10 Excellent

Steve

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Safe and quiet.
Stayed 5 nights in Apr 2024
Response from LVR Representative on Apr 22, 2024
Thank you for your positive feedback, Steve! We're thrilled to hear that you had an excellent experience with our service and that you found our location to be safe and quiet. If there's anything else we can do to make your future stays even better, please feel free to let us know. We look forward to welcoming you back again soon!

2/10 Terrible

Kathleen

Spirit cancelled our flight, therefore we couldn’t check in to hotel. Hotel wouldn’t allow refund. Way to make things worse.
Stayed 1 night in Apr 2024
Response from LVR Representative on Apr 18, 2024
Kathleen, we apologize for the inconvenience you experienced due to the cancellation of your flight by Spirit Airlines. We understand the frustration and disappointment this situation caused, and we regret any inconvenience caused by our refund policy. Please know that our policies are in place to ensure the fair treatment of all our guests, but we suggest reaching out to the booking site in which you made your reservation to go over options. Additionally, to prevent instances similar to this in the future we recommend directly booking in order to have more flexible cancellation policies. Thank you for bringing this to our attention, and we appreciate your understanding.

8/10 Good

Jamal, Hollywood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from LVR Representative on Apr 17, 2024
Thank you for your rating, Jamal. If you have any concerns or feedback you'd like to share with us to help improve our services, please don't hesitate to reach out. We value your input and strive to make every guest experience a positive one. We hope to have the opportunity to exceed your expectations in the future.

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room are very clean and renovated. Very comfortable for the price. Great staffing. I recommend it
Stayed 1 night in Apr 2024
Response from LVR Representative on Apr 15, 2024
Jamie, thanks for your positive review! We're delighted to hear that you found our rooms clean, comfortable, and renovated to your satisfaction. It's wonderful to know that our staff provided great service during your stay. We appreciate your recommendation and look forward to welcoming you back in the future!

10/10 Excellent

Taryon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was Amazing! The gentleman that checked me in was amazing and informational About where I was staying and what building it was, and the property was very clean and the room is very roomy and clean!! three bedroom premium suite. I will definitely be back to stay again!
Stayed 2 nights in Apr 2024
Response from LVR Representative on Apr 15, 2024
Thank you for your wonderful review, Taryon! We're thrilled to hear that you had an amazing experience during your stay with us. Providing clean and spacious accommodations, along with excellent customer service, is always our priority. We look forward to welcoming you back for another great stay in the future!

8/10 Good

Paul

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The style of our apartment was very nice and modern. It was great to have floors without carpet.
Stayed 2 nights in Apr 2024
Response from LVR Representative on Apr 11, 2024
Thank you for sharing your feedback with us, Paul. We're glad to hear that you found the style of your apartment to be modern and appealing. We appreciate your patronage and hope to welcome you back in the future.

10/10 Excellent

Jeff

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 3 nights in Apr 2024
Response from LVR Representative on Apr 8, 2024
Thank you, Jeff, for you 5-star rating! We are thrilled to hear that your stay was perfect, and should you have any questions, please do not hesitate to reach out to us. We look forward to hosting you again!

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from LVR Representative on Apr 4, 2024
Thank you for your perfect rating, Brandon! We are thrilled to hear that you enjoyed your stay with us and should you have any questions or concerns, please do not hesitate to reach out to us. We look forward to hosting you again!

6/10 Okay

Maria

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are not as advertised! Would not recommend. Dirty and smelly!
Stayed 3 nights in Mar 2024
Response from LVR Representative on Apr 2, 2024
We sincerely apologize for the disappointment you experienced during your stay with us, Maria. It is disheartening to hear that the room did not meet your expectations and fell short of what was advertised. Cleanliness and comfort are top priorities for us, and we regret that we failed to deliver on these fronts during your visit. Your feedback is valuable to us, and we will address the issues raised to ensure improvements are made moving forward. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.

10/10 Excellent

Francis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location was convenient. room was clean checkin process took way too long - (at least 15 or more minutes) There was only a security person at the front desk and he put me on the phone with the property manager for confirmation
Stayed 1 night in Mar 2024
Response from LVR Representative on Apr 2, 2024
Francis, thank you for taking the time to share your feedback with us. We're glad to hear that you found our location convenient and that your room was clean. However, we apologize for the inconvenience you experienced during the check-in process. We understand that waiting for confirmation can be frustrating, and we're sorry for any delay caused by this. Your comments will be shared with our team to ensure smoother check-in procedures in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless experience.

10/10 Excellent

ARZELIA

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and willing to work
Response from LVR Representative on Mar 28, 2024
Arzelia, thank you for your perfect rating and kind words! We are pleased that our staff assisted you in having a great experience. Should you have any further questions or needs, please do not hesitate to contact us directly. We look forward to hosting you again!

10/10 Excellent

SATHYA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from LVR Representative on Mar 25, 2024
Thank you for your 5/5 rating, Sathya! We are pleased to hear that you enjoyed your stay and should you have any questions, please feel to contact us directly. We hope to host you again!

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from LVR Representative on Mar 19, 2024
Thank you for your positive rating, Sheila! We are thrilled you enjoyed you stay and should you have any questions or concerns, please do not hesitate to reach out. We hope to have the opportunity to host you again!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
We loved that our very large family could all stay together so close to the Sea World attractions and that we had a full kitchen 3 bedrooms and 2 baths with many amenities of home.
Stayed 1 night in Mar 2024
Response from LVR Representative on Mar 18, 2024
Julie, we're delighted to hear that you and your family enjoyed your stay with us and found our accommodations suitable for your needs. Providing a comfortable and convenient experience for our guests is our top priority, and we're glad that our spacious rooms and amenities met your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable visit!

10/10 Excellent

Robert

Stayed 3 nights in Mar 2024
Response from LVR Representative on Apr 4, 2024
Thank you for your perfect rating, Robert! We are pleased to hear that you enjoyed your stay with us and should you have any questions or concerns please do not hesitate to reach out to us directly. We hope to have the pleasure of hosting you again!

10/10 Excellent

Sandra

Stayed 1 night in Mar 2024
Response from LVR Representative on Apr 2, 2024
Thank you for your perfect rating, Sandra! We are thrilled to hear that you enjoyed your stay with us and should you have any questions or concerns, please do not hesitate to contact us directly. We look forward to hosting you again!

6/10 Okay

David

Traveled with family and small children
Requested bottom floor since mother was wheel chair bound. Was very difficult to get her up the stairs with no elevator.
Stayed 2 nights in Mar 2024
Response from LVR Representative on Mar 11, 2024
Thank you for sharing your feedback. We apologize for any inconvenience caused by the lack of an elevator and the difficulty your mother experienced. We understand the importance of accessibility, and we'll take your request for a bottom floor into consideration for future stays. If there's anything specific you'd like us to address or if you have additional comments, please reach out directly to us for resolution. We appreciate your understanding and hope to have the opportunity to host you again under more favorable circumstances. Safe travels!

8/10 Good

Eric

Traveled with family and small children
Liked: Cleanliness, staff & service
Good location and nicely renovated new units. However the amenities in the unit and on/around the property were lacking. I imagine this must be because it is fairly newly renovated and perhaps they will add more in the future. But a kids area such as jungle gym/splash pad and more amenities in the rooms (coffee machine/pot, etc.) would be a great start
Stayed 7 nights in Feb 2024
Response from LVR Representative on Mar 8, 2024
Eric, thank you for taking the time to share your feedback. We're pleased to hear that you enjoyed the location and the newly renovated units. We appreciate your suggestions for additional amenities, and we'll certainly take them into consideration as we continue to improve our offerings. Your input is valuable to us, and we hope to have the opportunity to welcome you back for an even more enjoyable stay.

10/10 Excellent

DeAndre Thornton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 2 nights in Feb 2024
Response from LVR Representative on Mar 8, 2024
Thank you for taking the time to leave a positive rating, DeAndre. We're pleased to see that you had a satisfactory experience during your stay. If you have any specific feedback or suggestions in the future, feel free to share them with us. We appreciate your support and hope to welcome you back for another excellent stay.

10/10 Excellent

Misue

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in the new 3 bedroom suites. Clean, spacious and a fair price. Beds fairly comfortable. A/c was very loud, though. Lots of dishes and utensils in the kitchen, dishwasher made clean up easy. Great customer service, brought things we needed quickly after a phone call to the front desk. Friendly, helpful staff. Has a small pool, though didn't have time to use this trip. A ton of restaurants and stores nearby. Close to Disney, about 10-15 minute drive. Will be back for sure when traveling with a larger party.
Stayed 1 night in Mar 2024
Response from LVR Representative on Mar 4, 2024
Thank you for choosing to stay in our new 3-bedroom suites and for taking the time to share your positive experience. We're delighted to hear that the accommodations were clean, spacious, and reasonably priced. However, we apologize for the inconvenience caused by the loud A/C, and we appreciate your understanding. It's fantastic to know that our customer service and staff contributed to a pleasant stay. We look forward to welcoming you back when you're traveling with a larger party.

8/10 Good

Tifanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a small condo resort wedged between other properties. Staff are welcoming and efficient. The three bedroom unit we stayed in was spacious and appeared newly renovated. Everything was very clean and tidy. The only downsides were that the room had a bit of a damp smell and outside one of the bedroom windows there were two large AC units that made a lot of noise. I'd say this is a good place for a stopover but not somewhere I'd stay for more than a few nights.
Stayed 1 night in Feb 2024
Response from LVR Representative on Mar 4, 2024
Thank you for your valuable feedback, Tifanie. We're pleased to hear that you found our staff welcoming and efficient, and that the three-bedroom unit was spacious and clean. We apologize for any inconvenience caused by the damp smell and noise from the AC units. Your comments will be shared with the team to address these issues and enhance our guests' experiences. If your travels bring you back to the area, we hope to have the opportunity to host you again.

10/10 Excellent

Dianne, Surrey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Feb 2024
Response from LVR Representative on Feb 29, 2024
Dianne, thank you for your positive feedback about our friendly staff. We're delighted to hear that you had a pleasant experience with our team. Providing excellent customer service is a top priority for us, and we're glad it made a positive impact on your stay. We look forward to the opportunity to welcome you back to Legacy Vacation Resorts.

10/10 Excellent

Swabira

Liked: Cleanliness, staff & service, property conditions & facilities
I would 100 percent come back with more of my family and even friends
Stayed 3 nights in Feb 2024
Response from LVR Representative on Feb 29, 2024
Swabira, we're thrilled to hear that you had such a positive experience during your stay at Legacy Vacation Resorts. Your enthusiasm and the mention of returning with more family and friends are truly appreciated. We look forward to welcoming you, your family, and friends back for another wonderful stay.

10/10 Excellent

David

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was amazing. We went with our 3 children and my mom. Our room had 3 bedrooms and was very spacious. It was modern and very comfortable. Process to check in and check out were extremely fast as well. Everything was within 15 mins of us. AMAZING time. Will definitely be back!
Stayed 2 nights in Feb 2024
Response from LVR Representative on Feb 27, 2024
We're delighted to hear that you had an amazing stay with us, David! It's wonderful that the spacious and modern three-bedroom setup worked well for your family, and we're pleased to know that the check-in and check-out processes were efficient. We appreciate your positive feedback and look forward to welcoming you back for another enjoyable stay. If there's anything specific you loved or any suggestions you have for us, feel free to share. Safe travels, and thank you for choosing Legacy!

10/10 Excellent

Danialba

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was perfect fornmy party of 5 the rooms were comfortable and clean. The only thing is the pool is kind of far to walk but other than that everything perfect
Stayed 4 nights in Feb 2024
Response from LVR Representative on Feb 21, 2024
Thank you for your positive review! We're delighted to hear that you and your party enjoyed the comfortable and clean rooms. We appreciate your feedback about the pool's location, and we'll take that into consideration for future improvements. If you have any other comments or suggestions, feel free to share. We hope to have the pleasure of hosting you again in the future!

10/10 Excellent

Carlos, Valrico

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from LVR Representative on Feb 21, 2024
We're thrilled to see your positive rating, Carlos! If you have any specific comments or suggestions, we'd love to hear them. Thank you for choosing our accommodation, and we hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Angeleigh, Mascotte

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came here for a staycation. My family and I enjoyed the facilities. Room was clean and smelled clean. Check-in and checkout was a breeze as well.
Stayed 1 night in Feb 2024
Response from LVR Representative on Feb 19, 2024
Angeleigh, thank you for choosing Legacy Resorts for your staycation, and we're delighted to hear that you and your family enjoyed the facilities and had a positive experience. Providing a clean and welcoming environment is our top priority, and we're pleased to know that your check-in and checkout processes were smooth. We appreciate your positive feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Vladimir, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from LVR Representative on Feb 20, 2024
Thank you for taking the time to leave a positive rating, Vladimir! If you have any specific feedback or if there's anything you'd like to share about your experience, please feel free to do so. We appreciate your feedback and look forward to welcoming you back in the future!

4/10 Poor

Boris

Traveled with partner
Disliked: Property conditions & facilities
The website photo is not what you get when you check-in.Is always like that in Orlando Hotel's. Website shows beauty and is not what you get.Room needs updates ,doors,sofa,furniture,bathroom. shower needs to be remodel.Location is amazing near to almost everything but really needs to improve in update .
Stayed 2 nights in Feb 2024
Response from LVR Representative on Feb 19, 2024
Thank you for taking the time to share your feedback with us, Boris. We apologize that your experience did not align with your expectations, and we appreciate your insights into areas that require improvement. We understand the importance of maintaining accurate representations on our website, and we will work to address the issues you highlighted, such as the need for updates in the room. Guest satisfaction is our top priority, and we take your comments seriously. We hope to have the opportunity to welcome you back in the future and provide an improved and more satisfying experience.

6/10 Okay

Mona

Business traveler, Traveled with family
Liked: Staff & service
I liked that parking was easy.
Stayed 1 night in Feb 2024
Response from LVR Representative on Feb 19, 2024
Thank you for taking the time to leave your feedback, Mona. We're glad to hear that you found the parking convenient. If there are any specific aspects or areas you think we could improve upon, please feel free to reach out to us directly. We value your input and strive to enhance our guests' experiences. We hope you consider staying with us again, and we appreciate your insights.

6/10 Okay

Alifya

Traveled with family and small children
Liked: Cleanliness, staff & service
The view was beautiful and the room displayed nicely. No kid-friendly amenities in the room, only jacuzzi.
Stayed 2 nights in Feb 2024
Response from LVR Representative on Feb 15, 2024
Thank you for sharing your feedback with us Alifya. We're pleased to hear that you enjoyed the beautiful view and found the room met your expectations. We appreciate your observation about the lack of kid-friendly amenities, and we will certainly consider this in our ongoing efforts to enhance the guest experience. If there are specific amenities or services you would like to see for families in the future, please feel free to share your suggestions by reaching out to us directly. We also would like to highlight our Kissimmee location which is located approximately 10 minutes away from the LBV location. We offer many activities at this property for Guests of all ages, including an activity center, games, and 4 pools! We look forward to the opportunity to welcome you back for an even more enjoyable stay.

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 2 nights in Jan 2024
Response from LVR Representative on Feb 14, 2024
Trevor, thank you for your rating and review! We are thrilled you found your unit nice and clean. Should you have any questions or suggestions, please do not hesitate to let us know. We look forward to welcoming you back on your next vacation!

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply an amazing experience. Not my first time and wont be ny last! This property is modern, and CLEAN.
Stayed 3 nights in Feb 2024
Response from LVR Representative on Feb 13, 2024
Thank you for your positive feedback Joshua! We're delighted to hear that you had an amazing experience and found the property modern and clean. Providing a comfortable and enjoyable stay is our priority, and it's always rewarding to know when guests appreciate their time with us. We look forward to welcoming you back for another great stay in the future! If you have any specific comments or suggestions for improvement, feel free to share them. Safe travels!

2/10 Terrible

lawrence

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from LVR Representative on Feb 7, 2024
We're sorry to hear that you didn't have comments to share about your experience. If there's anything specific you'd like to address or if you have suggestions for improvement, please feel free to let reach out to us directly. We value your feedback, and it helps us enhance the guest experience. We appreciate your stay, and we hope to have the chance to make any necessary improvements for your future visits.

10/10 Excellent

Janice, Deltona

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was perfect, the location, the timing, the place itself was amazing and would return again and again
Stayed 2 nights in Feb 2024
Response from LVR Representative on Feb 5, 2024
Thank you for your wonderful review! We are thrilled to hear that you found our location, timing, and the overall experience to be amazing. It's always a pleasure to know when guests have had a perfect stay. We appreciate your positive feedback and look forward to welcoming you back again and again. If you have any specific comments or suggestions for improvement, feel free to share them. Safe travels!

10/10 Excellent

Carolina

Stayed 3 nights in Feb 2024
Response from LVR Representative on Mar 20, 2024
Thank you for your 5-star rating, Carolina! We are thrilled you enjoyed your stay with us and should you have any questions or concerns, please do not hesitate to reach out to us. We hope to host you again!

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms great value will book here again
Stayed 2 nights in Jan 2024
Response from LVR Representative on Feb 1, 2024
We appreciate your positive feedback! It's wonderful to hear that you had a clean and enjoyable experience. We look forward to welcoming you back for another stay. If you have any specific comments or requests for your future visits, feel free to share them. Thank you for choosing us, and we're excited to host you again!

6/10 Okay

Barbara

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only the bathroom slippery
Stayed 4 nights in Jan 2024
Response from LVR Representative on Jan 31, 2024
Thank you for sharing your feedback. It's important to address any safety concerns in the bathroom. Slippery surfaces can pose a risk, and we appreciate you bringing it to our attention. If you have any additional details or suggestions on how we can improve safety measures, please reach out to us directly. Your input is valuable, and we want to ensure a comfortable and secure experience for all our guests. We hope to welcome you back for an improved experience.

2/10 Terrible

Fara

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from LVR Representative on Jan 29, 2024
Thank you for taking the time to provide a rating. We respect your decision to not leave comments, and we value your feedback. If there are specific areas where we can improve or if you have any concerns, please feel free to reach out to us directly. We appreciate your visit and hope to have the opportunity to enhance your experience in the future.

8/10 Good

Carmen

Traveled with family
Liked: Cleanliness, staff & service, room comfort
La reservacion fue para 6 personas y no habian toallas para 6 solo para 4. Tuvimos que usar las de picinas. Y no habia papel sanitario para tantas personas. No había liquido de fregar tuve que usar tambien una toalla de las pequeñas para fregar. Seria bueno estos detalles ya que nos gusto la estadia. O se me olvidaba las camas rechinan demasiado. De verdad me encanto solo estos detalles y todo estara bien. Bendiciones y feliz año nuevo.
Stayed 2 nights in Jan 2024
Response from LVR Representative on Jan 25, 2024
Agradecemos sus comentarios y lamentamos los inconvenientes que experimentó durante su estancia. Tomaremos medidas para mejorar la disponibilidad de toallas, papel sanitario y líquido para fregar. Además, revisaremos las camas para garantizar un descanso más tranquilo.Apreciamos su comprensión y esperamos tener la oportunidad de recibirlo nuevamente en el futuro. ¡Feliz año nuevo!

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 3 bedroom suite and really enjoyed our stay. Beds were clean and modern, looked recently updated. Location is really close to the parks, all are about a 10 min uber. Would definitely stay here again.
Stayed 4 nights in Jan 2024
Response from LVR Representative on Jan 25, 2024
Thank you for choosing to stay in our 3-bedroom suite and for taking the time to share your positive experience! We're delighted to hear that you enjoyed the clean and modern beds, as well as the convenient location near the parks. Your kind words are appreciated, and we look forward to hosting you again on your next visit!

4/10 Poor

TJ

Disliked: Property conditions & facilities
Not what it looked like it would be and smelt old
Stayed 3 nights in Jan 2024
Response from LVR Representative on Jan 25, 2024
We appreciate your feedback and apologize if your experience did not meet your expectations. We take guest feedback seriously and will use your comments to address any concerns and improve our services. If there's anything specific you would like to share about your stay, please feel free to provide additional details by reaching out to us directly. Thank you for bringing this to our attention.

6/10 Okay

billsbestone

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It took 3 hours to raise the temperature 3 degrees. It was very clean. It just felt off. Everything felt like office furniture. The water never got hot enough to shower. There were pool towels but no bath towels. The worst thing of all was being able to hear everything anyone did or said outside or even in the rooms below. The people all seemed lovely but it was rather disappointing.
Stayed 2 nights in Jan 2024
Response from LVR Representative on Jan 22, 2024
Thank you for taking the time to share your feedback about your recent stay. We apologize for the challenges you experienced with the temperature, the water temperature, and the noise disturbance. Your comments are valuable, and we will address these issues to improve the overall guest experience. We appreciate your understanding and hope to have the opportunity to provide you with a more satisfying stay in the future.

10/10 Excellent

Stacy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic comfortable spacious rooms and super convenient location!
Stayed 2 nights in Jan 2024
Response from LVR Representative on Jan 22, 2024
Thank you for your fantastic review! We're thrilled to hear that you found our rooms comfortable, spacious, and enjoyed the super convenient location. Your satisfaction is our priority, and we look forward to welcoming you back for another fantastic stay.