We love Melia ! 2nd time staying here ! Today my fiance arrived with my 88 year old mom .
After the struggle to find our room (she uses her walker ) we discovered our room had not been cleaned! Unmade beds , trash , etc….clearly this was skipped before our check in.
Front desk immediately changed our room , but we had to walk (mom with her walker ) to the other side of the resort . The new room did not have a walk in accessible shower , which I reserved because of my mom’s physical limitations .
As I said , the pool, staff , restaurant , everyone wonderful , but I have found out chatting with other guests that they have been part of the same house keeping mess .
What is going on and why didn’t the front desk provide compensation for a very horrible mix up!?
We arrived at 6pm , 2 hours after their 4pm check in !!!