Ratings based on 2,267 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
65% of guests recommend
3.4 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Excellent for universal and idrive

Posted Sep 27, 2016
First room smelt stale so they moved us straight away secon room much better would stay again x
4 out of 5
by A verified traveler from West Kelowna BC

close to YUniversal Studios

Posted Sep 12, 2016
we stayed at the Monumental Movie land hotel for 1 week to take advantage of its close proximity to Universal Studios. it is an average hotel with staff that don't seem too happy to be there (we did overhear a manager yelling at staff) so probably understandable why. a taxi to US is only $6-$12 depending on traffic and your driver. it is cheaper than paying for parking and there is a shuttle as well although not great times but you can take the shuttle to US and a taxi back when you are ready. the restaurant offers a buffet breakfast for $5.00 person!! it was very good with lots of fruit and much cheaper than eating in the park!
1 out of 5
by A verified traveler

Dated hotel

Posted Aug 29, 2016
With a 2 week stay, the first night at the hotel saw a cockroach in my room they staff had the room sprayed,didn't see another one for 9 days. After 9 days noticed l had bites all over my arms and blood on my sheets, it was bed bugs, also saw more cockroaches. The staff changed our room, but this room was worse. The room was infested with insects. Checked out of the hotel straight away. The staff tried to be helpful, but this doesn't hide the fact that this hotel is not fit for purpose, it is unhygienic.
4 out of 5
by A verified traveler from Orlando

Piscina espectacular, la temperatura ideal.

Posted Aug 27, 2016
Muy recomendado, la calidad del internet es baja, y cobran x cada paquete enviado al hotel, deberian mejorar un poco el servicio de limpieza de habitacion, hotel excelente con relación al precio.
1 out of 5
by A verified traveler from lancashire

Flea pit

Posted Aug 22, 2016
First night in the hotel an unexpected guest entered our room in the form of a cockroache, who during the 2 week stay proceeded to invite his friends round to visit. The most fun I had was switching on the hairdryer only to be hit in the face by an airborne cockroache. The carpet in the room looked like it hadnt been hoovered since the late eighties. My son spilt some cereal on his sheet, we only noticed 2 days later that the stain was still there, needless to say we didn't leave a tip for housekeeping.
1 out of 5
by A verified traveler

Terrible stay - worst hotel ever!!!

Posted Aug 20, 2016
Pros: location, that's it
Cons: laundry services, poolside chairs, staff service
My family and i travel to Florida every year and we stayed here in 2013 and it was an enjoyable experience so we booked again. We don’t mind basic hotels when travelling to Florida as we prefer to spend as much time as we can in the parks so we’re used to basic, however, we still expect minimum standards of cleanliness and service. This hotel had neither. The hotel is severely run down and in need of refurb. Rooms are in a poor state of repair and facilities are very poor. I know you get what you pay for but this was bad! We booked for online for a 21 night stay. After 5 nights we had had enough and booked in elsewhere at the earliest date we could. We stayed a total of 9 nights. There were so many problems with our stay, on their own some of the below might have been forgiveable but together i felt i had to post and warn people. It’s a disgrace that Expedia is offering this hotel. DO NOT STAY AT THIS HOTEL!! At first i thought these issues may have been isolated to our stay only, however, on reading other reviews i see many other guests have complained about exactly the same problems over recent months so clearly this is not isolated to just us during our short stay. When we booked out early, we were not asked about our stay or why we were leaving so early. Really poor service. CONS: - Room rarely cleaned or made up - Terrible housekeeping - Room chair broken - Toilet rolls not replaced - Towels removed each morning and not returned until after 10pm (sometimes not at al
2 out of 5
by A verified traveler

Hotel horroroso, mas perto de tudo

Posted Aug 19, 2016
Pros: A televisão funcionava e tinha água quente....
Cons: Reformar tudo. Troca o piso. Fazer a cafeteira funcionar. funcionários que falem inglês e não o idioma de Marte. Toalhas. Ar que não desse alergia...
Location: Tem walgreens , que tem em toda a esquina, uma loja de bugingangas que tem em toda a esquina, um KFC e fica na frente do Wet'n Wild
1. O hotel lembra o filme O Iluminado.... Achei que veria as duas meninas no fim do corredor. Apavorante... 2. A fechadura do nosso quarto simplesmente não abria nunca. Perdi a conta das vezes que pedimos um cartão novo... Nem a faxineira conseguia abrir e NINGUÉM se ofereceu para nos trocar de quarto 3. Atendimento péssimo da recepção. Pareciam não dar a mínima para vc. 4. O quarto era limpo mas....... As toalhas soh chegavam lá pelas 20:00... Se vc quisesse tomar banho ou ia implorar por uma na recepção ou pegava da piscina. 5. Não tem café da manhã isso já sabia. Mas o q oferecem, a $5,99 no "restaurante" anexo ao hotel que mais parece uma cozinha de boteco de tão escuro e feio, não vale nem um dólar. Não tem pão. As frutas são poucas e vem cortadas em pedaços mínimos e com casca. Já comeu um pedacinho de melão com casca?? As bebidas são por fora então o preço vai lá em cima. Uma droga 6. O quarto eh velho e decadente com cortinas de plástico, banheira encardida e pia velha. O quarto eh de carpete que dá nojo até de pisar. O cofre não tem fechadura (!) e as camas tinham travesseiros empelotados. Nenhum interesse numa reforma simples, que já daria um outro aspecto 7. Eh perto de tudo, mas QUALQUER hotel em Orlando eh perto de tudo. Basta ter carro 8. Esqueçam o Wi-Fi. Nunca se conseguia conexão e quando aparecia , a alegria não durava 2 minutos. Não sou de fazer avaliações mas esse foi sem dúvida o pior hotel de todos q já fiquei. E não foram poucos.
1 out of 5
by A verified traveler from England

NO hot water! NASTY staff! Dirty! mattress bugs!

Posted Aug 16, 2016
Pros: Nothing good at all. every thing not accepted as a hotel
Cons: staff all are very rude. staff need training and need more humanity , friendly manner
Location: hotel is on very noisy busy street . in Orlando, it is not safe area . not good area! not convenient for walking around. dirty cheap area
Paid 21 days a room with 2 double beds for me and my two teenager boys, left on 3rd day.Terrible hotel! couldn't sleep, because air condition was so laud noisy in the room! asked staff to change room, the first night, staff gave a room only with ONE bed for 3 of us, let us wait for next morning for another room with 2 beds check out ! but then,manage deliberately let us wait for almost whole day until 4PM, they said because rooms need clean. I don't understand why they waited all rooms been cleaned. I just need one room, previous staff said early morning, any room checked out, we could change it. then the manager &staff in front desk, just bad attitude to us! they certainly NOT like complaint because too many complaints every day and they deliberately giving customer hard time! after wasted all ay, they gave us even worse room, with a big loud noisy machine under window, opposite lift!, when customers complained to them, staff walked away, or put phone down, said manager not available for whole day . Look at their reviews,customers complained so much!!. it just joke!! Nothing is 3 star! extrem dirty. after suffering 3 days no hot water in this hotel, we found in front desk over 20 people were complaining not only water, also mattress bugs, noisy, dirty, smelly rooms. when we asked leave, they said wont refund. until contacted Expedia. then only refund less $25 per day unused days. KEEP AWAY!
1 out of 5
by A verified traveler

The Hotel and the rooms

Posted Aug 4, 2016
Cons: the staff needs to let customer know if any problems is going on and if so they could make other arrangements if they need to
Location: the location is good alot of stuff around to do ....
when we got there the room looked ok but the hall way had a bad smell in it . we found out that a pipe had busted 3 to 4 weeks early ..we got up the next day and went to the ice machine and it had mold in it then i went back into our room and i found a big pushed in area at the bottom of the wall by my bed ( 12 in round ) and the base board and wall was rotten and had mold in it to we told the management.. it had been there for a while.. they did not see it not even the staff when cleaning. we were there less then (24 hours ) and they had ( no more rooms so we had to find an other hotel ) and we did so we had to leave . the manager told me ( i would get a full refund back ) on the hotel room ...also i have pictures to back up what im saying i took alot of pics ..so that is my experience at this hotel ...and my sister has allergies to mold and she got a little sick but got better after we left ...so i need ( my money return to my account ) for this room because i had to go and did not stay there and i was out more money for an other hotel room so i would not stay there again ...i hope to here back from u all soon about this matter also i have called a few times ...take care Ray
1 out of 5
by A verified traveler from somewhere in America

Joke of the century!

Posted Aug 3, 2016
This was the most worst experience that I have ever had since traveling. No toilet paper, no response to requests, room was musky and damp, toilet didn't work and was told we had to wait til morning before anything could be done. Request a mother room, none available. Roaches running rapid and told to deal with it!