Mixed review it's a 50/50 deal.
Posted Sep 22, 2016
Upon check in everything was fine and of course they're trying to talk you into the sales pitch before you even get to the counter and again leaving the check in counter, it's annoying! Once we arrived at our suite, a 1 bedroom apartment, the bedroom is along the walkway so we could see inside and once inside you have to close curtains because everyone passing by can look in. The bedroom was fine with a queen size bed the biggest you can have on 1 bedroom suites, and by closing the blackout curtains the room becomes dark and the bed side lamps isn't enough light. The bathroom was slightly updated, the living area wasn't updated except for the backsplash area and we had a tiny refrigerator, small cooktop and microwave instead of a full kitchen as reserved and paid for and the living area was very dark no windows at all, the decor was minimum too. But just because I was trying to have a relaxing getaway So I was settling for what we got until I needed ice and there was none available, I called service and asked about ice machine location and was told there isn't any nor do they provide ice trays but they would send me a bag this one time and I didn't care for the tone used as if I was begging! In the morning I went back to check in and they couldn't find anything to say I was to have a full kitchen but I had it on my phone to show them. So they provided another suite with a full kitchen in bldg 21, which was kind of dirty and smelly in the entrance way like garbage!
Comment from Hotel Management
Sep 25, 2016 by Mystic Dunes, Hotel Management
We appreciate you letting us know about your experience because it is through feedback such as yours, that we are better able to identify areas in need of improvement. We hope you come back and allow us another opportunity to exceed your expectations.