Ratings based on 615 Verified Reviews

3.8 out of 5
74% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel for family

Posted Apr 26, 2017
Was excellent for family and the suiming pool is good for child and adult .
2 out of 5
by A verified traveler

Was more fun as nickelodeon

Posted Apr 25, 2017
Pros: The restaurant and the game room
Cons: update
We went there to allow the kids to have time at the waterpark. The slide was closed. The adult pool was under renovation. The only outdoor thing the kids were able to enjoy was the pool which is at majority hotels. The kids enjoyed the game room. The lake/waterfront was extremely dirty and most animals had think layers of algae. The room was not a two bedroom suite and it was extremely small. There were stains on the sofa and the bed was extremely hard.
1 out of 5
by A verified traveler from New York

Horrible conditions

Posted Apr 24, 2017
We complained about the room to the hotel everyday, we were told they don't clean the floor on a regular basis therefore everyone had to wear shoes at all times or your feet or socks would be filthy. We also had a raw sewage smell coming from both bathrooms. These conditions were told to the staff daily with the generic reply that we will send somebody. I had left my name with the desk to have someone from management contact me and that never happened. The far end of the waterpark near the kids pool also had the raw sewage smell. Very unhappy customer.
3 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

The hotel it's ok

Posted Apr 23, 2017
Pros: Goood price, clean, nice staff and near to the parcs.
Cons: The music at the pool must be stoped at 19h.
Location: Good location and near the Disney parcs.
The hotel in general is ok, it's near to Disney parcs it has a free shuttle to go there. We were near the pool, so it was un noisy eperience. The music starts at yhe pool at 10 o'clock and ends at 22 h. If you are thinking about to be there, and rest during the night be sure to be far from the pool.
Comment from Hotel Management
Apr 25, 2017 by HotelMgmt, Hotel Management
Although we are pleased you appreciated our convenient location to the area attractions, we do regret any disturbances to your rest. We will share your feedback about the music by our pool area with our team. We hope to see you again the next time you are visiting Orlando.
3 out of 5
by A verified traveler from Georgia

Hotel close to Disney and Seaworld

Posted Apr 23, 2017
Pros: Good bed and breakfast
Cons: More elevators. Housekeeping.
Location: Location was great for Disney and Seaworld drive.
-Adult pool was disappointing and NO hot tub because the were doing upgrades! During VACATION time! -The general public pool was to full and hot tub full with kids and NO parents around. - Small elevators that housekeeping also uses! - In room there was mold in bathroom, small ants in kitchenette. - The housekeeper sometimes made the beds and took used towels. - Staff at breakfast area was very nice and helpful. - Guest services area was helpful to plan activities for the week. - We didn't used the shuttle services because we drove to every park. - The beds and pillows were comfortable. Good TVs in room, wifi was ok.
Comment from Hotel Management
Apr 25, 2017 by HotelMgmt, Hotel Management
Thank you for your review of your stay. While we are happy that you enjoyed the comfort and service we provide, we do regret any disappointments you had with our pool area and housekeeping. We hope that you will visit with us again at Holiday Inn Resort Orlando Suites – Waterpark.
4 out of 5
Recommended
for Everyone
by A verified traveler from p

Nice hotel close to all Disney parks

Posted Apr 23, 2017
Neil the gate keeper was very courteous, very nice.
Comment from Hotel Management
Apr 25, 2017 by HotelMgmt, Hotel Management
Your kind words for one of our team members are appreciated and we can’t wait to share your review with him. We are pleased our convenient location to the area parks worked will for your stay and thank you for choosing to stay at our resort. It will be a pleasure to welcome you back again.
3 out of 5
Recommended
for Everyone
by A verified traveler from Fort Lauderdale

Great staff, nice rooms, with some construction!

Posted Apr 23, 2017
First, the staff couldn't have been nicer and the rooms are clean and modern. However, when we check in we were excited to be offered a room next to the pool, as we were planning on spending the day laying out. When we got to our room we noticed the pool had been drained. No big deal, we can make our way over to the other pool and still have a great time. The next morning we were awaken to sounds of shovels scrapping tile and works hammering away at 8:45am. What a great way to start our second day of vacation. Wish we were informed during check in and warned about the construction. We would've asked to be moved to another room. Staff did a great job with recovery and look forward to staying here again
Comment from Hotel Management
Apr 25, 2017 by HotelMgmt, Hotel Management
Thank you for your positive words for our staff and for your guestroom. We do regret any disturbances to your rest and will work with our staff to better communicate the updates we are completing. We too look forward to your next stay with us at Holiday Inn Resort Orlando Suites – Waterpark.
2 out of 5
by A verified traveler from satellite, florida

Under construction, adult pool empty

Posted Apr 22, 2017
Pros: Nothing!
Cons: You have tons of work to do and should start with customer service. Close down food court or get better food. Didn't pay the $20 for movies!
Location: It is close to Disney and 417
Checking in a good a bad vibe. I had stayed here many times when it was Nickelodeon hotel and it is no comparison. The shopping/marketplace had terrible food and Starbucks was not even good. It was a total disappointment and I won't stay here again.
Comment from Hotel Management
Apr 25, 2017 by HotelMgmt, Hotel Management
We regret that your stay was not as you had anticipated and we apologize that we missed the opportunity to make your experience pleasurable. We will address your feedback with our management team so that we can make improvements in the service we provide. Thank you for your review.
3 out of 5
Recommended
for Everyone
by A verified traveler from NEW JERSEY

nice hotel alot to do

Posted Apr 21, 2017
Pros: the pool, entertaiment
Cons: 1. UPGRADE THE ROOMS 2. STOP CHARGING THE $20 FEE PER DAY FOR PARKING GUEST CARS. THAT IS UNHEARD OFF AND GUESTS ARE SURPRISED WITH IT.
Location: 2-3 miles from desiny springs, walmart. etc. but you do need a car for everything
if they updated the rooms, the hotel would be perfect. but everything works great. showers, nice water pressure. very roomy rooms. just think of it as a shore hotel not a casino 5 star hotel. but it is very clean.
Comment from Hotel Management
Apr 25, 2017 by HotelMgmt, Hotel Management
We always enjoy hearing from our guests and learning about their stay. While we’re happy that you enjoyed our pool area and cleanliness of our hotel, we do regret if you were disappointed with our parking fees. We hope to have you visit with us again at Holiday Inn Resort Orlando Suites – Waterpark.
2 out of 5
by A verified traveler

Close to the parks but poorly managed

Posted Apr 21, 2017
The location was convenient but on arrival we (along with several other families) were booked into single bed rooms. The staff said they were working on switching us but we never heard back and day staff knew nothing about it in the morning. It took until the following night to get to our room. The pool was good and lifeguards were fantastic at controlling the crowds. Shuttles to the parks were free but there were few pick-ups in the evening which is hard with kids.
Comment from Hotel Management
Apr 25, 2017 by HotelMgmt, Hotel Management
Although it was great to hear you appreciate our attentive lifeguards we have, we do regret any challenges you had with your room reservation. We’ll look into your review to ensure our guest’s requests are met. The next time you are visiting the area, we hope to have the chance to welcome you back.