Ratings based on 2,244 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
90% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Beautiful hotel with lots to do

Posted Aug 20, 2016
The hotel was beautiful. Check in was quick and easy, and the room was clean and comfortable. Food service was quick and the sushi restaurant downstairs was delicious. We will definitely be back!
Comment from Hotel Management
Aug 24, 2016 by Kburnett, Hotel Management
Thank you for choosing Omni Orlando and for pointing out the dining experience you enjoyed at ZEN Restaurant. We hope you will return soon. Kind regards!
5 out of 5
by A verified traveler

Posted Aug 15, 2016
Always a pleasure. Can't wait for International Golf Course to be renovated and OPEN, going back in November
Comment from Hotel Management
Aug 15, 2016 by Kburnett, Hotel Management
Thank you for being our guest and so glad that the International Course will be reopened with all new greens for your return in November. We look forward to your next golf stay! Kind regards!
5 out of 5
by A verified traveler

Nice hotel, awesome pool, great food.

Posted Aug 13, 2016
Was a perfect place for our family to stay at. Pool was awesome and lazy river was perfect
Comment from Hotel Management
Aug 15, 2016 by Kburnett, Hotel Management
Thank you for choosing the Omni Orlando Resort. We are happy that your family enjoyed the lazy river and we hope you return again soon. Kind regards!
5 out of 5
by A verified traveler from Houston,TX

Made our vacation so much better!!

Posted Aug 2, 2016
I took my son, niece and great-niece to Legoland Florida and i chose The Omni because it is a beautiful hotel and for the kid friendly atmosphere. We had such a great time on vacation and a great stay at the Omni!!
Comment from Hotel Management
Aug 3, 2016 by Kburnett, Hotel Management
Dear Tina K., Thank you for choosing the Omni for your family stay. Glad you enjoyed the kid friendly amenities. We hope you stay with us again when you plan to travel again to Orlando.
5 out of 5
by A verified traveler

Excelente hotel

Posted Aug 2, 2016
I recommend this hotel, is beautiful, clean and you can spend all day in the facilities. Also has a great location, is a short distant of Disney's Park and Disney spring.
Comment from Hotel Management
Aug 2, 2016 by Kburnett, Hotel Management
Thank you for being our guest. We are delighted that you enjoyed your stay and location. We hope you will return soon. Kind regards!
4 out of 5
by A verified traveler from Pierpont,Ohio

Posted Jul 23, 2016
Pros: Everything
Cons: They are very slow at getting to your room for cleaning and fresh towels
Location: Location is very good,close to restaurants and shopping
Beautiful hotel! So many different things to do! Great for children and adults
Comment from Hotel Management
Jul 29, 2016 by Kburnett, Hotel Management
Dear Debbie, Thank you for being our guest. We apologize for the response time in the servicing of your room and have shared your comments with your team so we can address your concerns. We are happy that overall you enjoyed your stay. Kind regards!
4 out of 5
by A verified traveler from Vero Beach, FL

Very nice hotel, skip the upgrades..

Posted Jul 18, 2016
Pros: Its well maintained with regard to overall cleanliness, appearance and has great amenities. The fireworks, lazy river, splash pad and slide were great
Cons: Clarification when communicating with guests. Especially when a matter is presented several times to an associate.
Location: Its a sprawling complex offers rides to and from Disney area. Disney springs is somewhat nearby.
Arrived on Saturday at 1:00pm. Check In is not until 3. They were kind enough to check us in immediately. After discussing with my husband that we would prefer a room with a balcony we asked and paid for the upgrade. We were advised that there would be a wait for the room to be cleaned. We were under the impression that once we did the upgrade the original room that we were given upon arrival was forfeited immediately. Even though we still had room keys. We assumed that we were able to hold onto the cards in case we decided to leave the premises at any point in time (each parking lot entry is guarded and requires an access card to come or go). So after several attempts over a 3 hour window of "waiting" for a balcony room. Literally waiting, not swimming, just sweating... Calling every hour for an update or even walking up to a rep at check in I kept getting the same response, that the maids were working as fast as they could... Finally, 4pm rolls around and I was frustrated, my husband as well (it takes a lot to do that) and my kids were on the brink of a total melt down.. Id had enough! Then there was Erin... She finally got it! She asked" well aren't you currently in a room?" Ha, I was livid.. for 3 hours we had access to our original room yet none of the other 3 or 4 reps ever thought to explain that. Especially when they literally seen us "hanging:" in or near the lobby for the duration of that time. Erin, explained, apologized and did her best to rectify the situation
Comment from Hotel Management
Jul 25, 2016 by Kburnett, Hotel Management
Dear FLGirl, Thank you for being our guest. We apologize for the miscommunication at check-in and have addressed with our front office team. We hope that you enjoyed the remainder of your stay. Kind regards!
5 out of 5
by A verified traveler from chicago

The villa was amazing

Posted Jun 27, 2016
The villa was amazing, perfect for families. Hotel team was awesome! We have stayed at the Omni two times and think it's the best in the area.
5 out of 5
by A verified traveler

Posted Jun 26, 2016
Fabulous staff and resort. no need to say anything else
3 out of 5
by A verified traveler from Newcastle, WA

Decent Place

Posted Jun 13, 2016
The hotel is a little older and could use some updating. Staff were not engaged in the customer experience as one would expect from a highly rated hotel.