3 outdoor pools, pool umbrellas, sun loungers
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Reviews of Omni Orlando Resort at ChampionsGate

4 out of 5
Omni Orlando Resort at ChampionsGate
1500 Masters Blvd, Kissimmee, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 631 out of 1002 reviews" "
Rating 8 - Good. 192 out of 1002 reviews" "
Rating 6 - Okay. 78 out of 1002 reviews" "
Rating 4 - Poor. 45 out of 1002 reviews" "
Rating 2 - Terrible. 56 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Cristian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 2 nights in Apr 2024
Response from Omni Orlando Guest Relations on Apr 18, 2024
Thank you for leaving us a 5-star review. We hope to welcome you back again soon!

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Omni Orlando Guest Relations on Apr 16, 2024
Thank you for choosing Omni. We hope to welcome you back again soon!

10/10 Excellent

Elena

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The amenities were excellent. Would definitely recommend
Stayed 1 night in Apr 2024
Response from Omni Orlando Guest Relations on Apr 15, 2024
Thank you for leaving us a 5-star review. We hope to welcome you back again soon!

10/10 Excellent

Randi

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Omni Orlando Guest Relations on Apr 15, 2024
Thank you for leaving us a 5-star review. We hope to welcome you back again soon!

2/10 Terrible

Cindy

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Very inflexible. Not good service
Stayed 1 night in Mar 2024
Response from Omni Orlando Guest Relations on Apr 8, 2024
Thank you for taking the time to provide feedback on your recent stay. We are deeply sorry to hear that you did not have a good visit. To address these issues and gain a better understanding of your specific concerns, we kindly invite you to call our hotel and ask for our Guest Service Ambassador at your earliest convenience. We value your feedback as we continuously strive to improve. We hope to welcome you back again in the future for a second chance.

10/10 Excellent

javier

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Apr 2024
Response from Omni Orlando Guest Relations on Apr 8, 2024
Thank you for choosing Omni. We hope to welcome you back again soon!

10/10 Excellent

Hossein

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
D
Stayed 1 night in Mar 2024
Response from Omni Orlando Guest Relations on Apr 8, 2024
Thank you for choosing Omni. We hope to welcome you back again soon!

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
What I must say about this property is that not all the staff was as rude as the property manager on duty. I was there for my 15 year old son birthday and we booked two rooms. We enjoyed the resort and asked for a late check out and was told By the on duty manager that she could give us 1/2 hour more and we could stay at golf course etc … and when she found out someone had given us an extra hour she expressed her displeasure with that granted request by verbalizing such in front of me. She said “I will deal with them, because we have a full day etc” despite what’s going on Madam …. the customer who has booked a very expensive stay at your facility does not want to her that. We did have an Awesome employee with blonde short hair over by the golf courses who was awesome and made up as best as she could for her manager on duty abrupt rudeness. I probably would not book again because of this manager.
Response from Omni Orlando Guest Relations on Apr 11, 2024
Thank you for sharing your experience with us. We're sorry to hear about your disappointment with the service provided by our property manager. We strive to provide exceptional service to all our guests, and we apologize for any inconvenience caused. Please feel free to call the hotel directly and ask to speak with our Front Office Manager so we can address your concerns directly. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Omni Orlando Guest Relations on Apr 4, 2024
Thank you for leaving us a 5-star review. We hope to welcome you back again soon!

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Lazy River was a big hit with our grandson and the main reason we chose this hotel. He also loved the slide and the pool in general. We enjoyed the room and the food as well. It was a great time!
Stayed 3 nights in Mar 2024
Response from Omni Orlando Guest Relations on Apr 8, 2024
Delighted to hear your grandson enjoyed the Lazy River and slide! We're glad you all had a great time with us. Looking forward to your next visit!

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Omni Orlando Guest Relations on Mar 27, 2024
Thank you for choosing Omni. We hope to welcome you back again soon!

10/10 Excellent

Erin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect hotel for a staycation with the best pool areas and dining outlets.
Stayed 1 night in Mar 2024
Response from Omni Orlando Guest Relations on Mar 19, 2024
Thank you for leaving us a 5-star review. We hope to welcome you back again soon!Omni Orlando Guest Relations

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. A friendly and accommodating staff.
Stayed 3 nights in Mar 2024
Response from Omni Orlando Guest Relations on Mar 19, 2024
Thank you for leaving us a 5-star review. We hope to welcome you back again soon!Omni Orlando Guest Relations

10/10 Excellent

Elsie

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m a local and I also have a few short term rentals so we know the industry. Which that being said, Omni is our favorite hotel in Orlando. The pools, the property and the welcoming and hospitable staff warrant comebacks. The rooms are always clean. The gentle up-sell text messages for upgrades like add on nights or later check outs are smart and noninvasive. The all you can eat breakfast at Traverty located downstairs in hotel is fantastic with their delicious options. We come here every weekend for a night or two.
Stayed 1 night in Mar 2024
Response from Omni Orlando Guest Relations on Mar 18, 2024
Thank you for your kind words! We're honored to be your top choice in Orlando. We appreciate your compliments on our amenities, staff, and room cleanliness. Looking forward to your next visit!

10/10 Excellent

Havilla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Omni Orlando Guest Relations on Mar 18, 2024
Thank you for leaving us a 5-star review. We hope to welcome you back again soon!

10/10 Excellent

Aline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Omni Orlando Guest Relations on Mar 18, 2024
Thank you for choosing Omni. We hope to welcome you back again soon!

10/10 Excellent

Keith

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Omni Orlando Guest Relations on Mar 18, 2024
Thank you for leaving us a 5-star review. We hope to welcome you back again soon!

10/10 Excellent

James E

Liked: Cleanliness, staff & service, property conditions & facilities
Great service! Our favorite resort in Orlando.
Stayed 2 nights in Feb 2024
Response from Omni Orlando Guest Relations on Feb 27, 2024
Thank you for the fantastic review! We're thrilled to be your favorite resort in Orlando. Looking forward to welcoming you back soon for more memorable experiences!

10/10 Excellent

Sherrie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia showed picture with balcony and evidently that’s a different room. Very noisy with kids and day drinkers.
Stayed 1 night in Feb 2024
Response from Omni Orlando Guest Relations on Feb 12, 2024
Thank you for taking the time to leave your review. We are glad to see you enjoyed your stay with us, but always strive for a 5-star experience. We welcome your feedback to improve. At your earliest convenience, please call the hotel directly and ask to speak with our Guest Service Ambassador. We hope to welcome you back again soon.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Very Overrated - Always Tried to Upsale everything.
Stayed 2 nights in Feb 2024
Response from Omni Orlando Guest Relations on Feb 6, 2024
Thank you for taking the time to provide feedback on your recent stay. We are deeply sorry to hear that you did not have a good visit. To address these issues and gain a better understanding of your specific concerns, we kindly invite you to call our hotel and ask for our Guest Service Ambassador at your earliest convenience. We value your feedback as we continuously strive to improve. We hope to welcome you back again in the future for a second chance.

10/10 Excellent

WILLIAM

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great property and so well maintained.
Stayed 1 night in Jan 2024
Response from Omni Orlando Guest Relations on Jan 30, 2024
Thank you for choosing Omni. We hope to welcome you back again soon!

6/10 Okay

Bridget

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Omni Orlando Guest Relations on Jan 17, 2024
Thank you for taking the time to provide feedback on your recent stay. We are deeply sorry to hear that you did not have a good visit. To address these issues and gain a better understanding of your specific concerns, we kindly invite you to call our hotel and ask for our Guest Service Ambassador at your earliest convenience. We value your feedback as we continuously strive to improve. We hope to welcome you back again in the future for a second chance.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Omni Orlando Guest Relations on Jan 16, 2024
Thank you for leaving us a 5-star review. We hope to welcome you back again soon!

8/10 Good

Brian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, good experience
I was on a business trip so I spent very little time at the resort/hotel. The hotel itself was fine. Service was good, restaurants were good (but overpriced), and my stay was comfortable. I would most certainly consider staying here for a pleasure trip in the future, but probably not a business trip.
Stayed 3 nights in Jan 2024
Response from Omni Orlando Guest Relations on Jan 16, 2024
Dear Brian, Thank you for taking the time to leave us your review. We are glad to hear you overall enjoyed your visit, but we always welcome the opportunity to improve. Please feel free to call the hotel directly and ask to speak with our Guest Service Ambassador to provide additional feedback.

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Omni Orlando Guest Relations on Jan 11, 2024
Thank you for leaving us a 5-star review. We hope to welcome you back again soon!

10/10 Excellent

Capital

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family wedding
Well kept property, food and services excellent.
Stayed 2 nights in Jan 2024
Response from Omni Orlando Guest Relations on Jan 11, 2024
Thank you for choosing Omni. We hope to welcome you back again soon!

10/10 Excellent

Qusay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Omni Orlando Guest Relations on Jan 31, 2024
Thank you for leaving us a 5-star review. We hope to welcome you back again soon!

6/10 Okay

Jorge

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Great staff, need to update rooms and bathroom
The staff is amazing! But the hotel itself had see better days.
Stayed 1 night in Dec 2023
Response from Omni Orlando Guest Relations on Jan 5, 2024
Thank you for recognizing our amazing staff! Our Guest Service Ambassador has reached out to you directly to address any concerns. We value your input and hope to welcome you back for an enhanced experience.

10/10 Excellent

Nichelle

Stayed 2 nights in Dec 2023
Response from Omni Orlando Guest Relations on Jan 22, 2024
Thank you for leaving us a 5-star review. We hope to welcome you back again soon!

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy staying here. Staff is always professional and friendly. One small mishap on getting our cart with our clothes and bags up but other than that a great stay.
Stayed 3 nights in Dec 2023
Response from Omni Orlando Guest Relations on Jan 2, 2024
Thank you for your continued support and kind words! We're delighted you consistently enjoy your stay and appreciate the professionalism and friendliness of our staff. We apologize for any inconvenience you experienced and hope we were able to assist. We look forward to your next visit at Omni!

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
The kids loved the pools, slides and hot tub. Lazy river was great too. Pool nice and warm. Beautiful property. The Zen restaurant was great. Room clean and nice quality. We'd definitely come back.
Stayed 1 night in Dec 2023
Response from Omni Orlando Guest Relations on Dec 29, 2023
Thank you for your fantastic review! We're thrilled the kids had a blast with our pools, slides, and hot tub. Delighted to hear you enjoyed the lazy river and found our property beautiful. It's wonderful that you liked the Zen restaurant and found the rooms clean and of good quality. We can't wait to welcome you back soon!

10/10 Excellent

Malaun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Back Home
First time back since I was married at the hotel 13 years ago. The resort has expanded and it absolutely beautiful. Kids loved the heated pools(especially wve pool) even though it was chilly and rainy during our stay. The service was great too. Even had water and cookies in our room when we checked in.
Stayed 3 nights in Dec 2023
Response from Omni Orlando Guest Relations on Dec 29, 2023
Welcome back after 13 years! We're thrilled you noticed the expansion and found the resort even more beautiful. It's heartwarming to hear the kids enjoyed the heated pools despite the weather. Delighted that you found our service great and enjoyed the little touches like water and cookies in your room. We hope to create more memorable experiences for you in the future!

10/10 Excellent

Farah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been staying at the Omni at Championsgate since I was about 10 years old. It is unbelievable that 20 years later this hotel and managed to maintain not only the beauty/cleanliness of the facility and its rooms, but the impeccable customer service. The staff is so kind and helpful. This has remained our only option for lodging when we visit Orlando so big thank you to the Omni for being so consistent and reliable. We love you!
Stayed 2 nights in Dec 2023
Response from Omni Orlando Guest Relations on Jan 31, 2024
Dear Farah, Thank you for your loyalty and heartwarming words! We're delighted to have been your choice for two decades. Your continued support means the world to us, and we look forward to welcoming you back for many more years.

10/10 Excellent

Donovan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best stay in Orlando in a long time can’t wait to come back
Stayed 2 nights in Dec 2023
Response from Omni Orlando Guest Relations on Dec 27, 2023
Thank you for choosing Omni. We hope to welcome you back again soon!

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Superb hotel, stayed here many times en-route down to Naples, no hesitation in recommending. Far enough out of Orlando and Kissimmee not to be surrounded by tack and expensive tourist attractions and shops but near enough if that is what you want. Very safe and secure with excellent facilities. The lazy river is great fun and the water is always warm.
Stayed 1 night in Dec 2023
Response from Omni Orlando Guest Relations on Dec 26, 2023
Thank you for your glowing review! We're thrilled to be your go-to stop en-route to Naples. It's fantastic to hear you appreciate our peaceful location and top-notch facilities. We're delighted you enjoyed the lazy river – it's definitely a guest favorite! Looking forward to welcoming you back on your next journey through.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place to stay kid friendly with adult relaxation
Stayed 1 night in Dec 2023
Response from Omni Orlando Guest Relations on Jan 31, 2024
Thank you for leaving us a 5-star review. We hope to welcome you back again soon!

8/10 Good

George

Traveled with group, Business traveler
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Omni Orlando Guest Relations on Dec 19, 2023
Thank you for taking the time to leave your review. We are glad to see you enjoyed your stay with us, but always strive for a 5-star experience. We welcome your feedback to improve. At your earliest convenience, please call the hotel directly and ask to speak with our Guest Service Ambassador. We hope to welcome you back again soon.Omni Orlando Guest Relations

10/10 Excellent

Douglas

Stayed 1 night in Dec 2023
Response from Omni Orlando Guest Relations on Jan 31, 2024
Thank you for leaving us a 5-star review. We hope to welcome you back again soon!

10/10 Excellent

Elaine

Stayed 1 night in Dec 2023
Response from Omni Orlando Guest Relations on Dec 19, 2023
Thank you for leaving us a 5-star review. We hope to welcome you back again soon!Omni Orlando Guest Relations

8/10 Good

Claudia

Liked: Cleanliness, property conditions & facilities
The gardens and pool and lobby are beautiful
Stayed 2 nights in Dec 2023
Response from Omni Orlando Guest Relations on Dec 11, 2023
Thank you for taking the time to leave your review. We are glad to see you enjoyed your stay with us, but always strive for a 5-star experience. We welcome your feedback to improve. At your earliest convenience, please call the hotel directly and ask to speak with our Guest Service Ambassador. We hope to welcome you back again soon.Omni Orlando Guest Relations

10/10 Excellent

Jesus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is secluded away from the hustle and bustle of the Walt Disney resort area. The property is spacious and comfortable. There’s a golf course that you could walk around the outer perimeter and enjoy nature. They have kids putt putt, several different pools, including a tidle pool. The dining options are good. The restaurants are excellent.
Response from Omni Orlando Guest Relations on Feb 7, 2024
Thank you for your glowing review! We're delighted that you appreciated our tranquil setting away from the busy Disney resort area. It's fantastic to hear that you enjoyed our spacious and comfortable property, as well as our golf course and nature walks. We're thrilled that the kids enjoyed the putt-putt and pools, including the kiddie pool. Your compliments on our dining options and restaurants mean a lot to us. We hope to welcome you back soon for another relaxing getaway!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful facility
Stayed 2 nights in Dec 2023
Response from Omni Orlando Guest Relations on Dec 5, 2023
Thank you for choosing Omni. We hope to welcome you back again soon!

8/10 Good

Jenne

Traveled with family
Over priced for what you get. Long waits and understaffed. Place needs updating
Stayed 1 night in Dec 2023
Response from Omni Orlando Guest Relations on Dec 8, 2023
Thank you for taking the time to provide feedback on your recent stay. We are deeply sorry to hear that you did not have a good visit. To address these issues and gain a better understanding of your specific concerns, we kindly invite you to call our hotel and ask for our Guest Service Ambassador at your earliest convenience. We value your feedback as we continuously strive to improve. We hope to welcome you back again in the future for a second chance.Omni Orlando Guest Relations

8/10 Good

German

Stayed 1 night in Nov 2023
Response from Omni Orlando Guest Relations on Dec 19, 2023
Thank you for taking the time to leave your review. We are glad to see you enjoyed your stay with us, but always strive for a 5-star experience. We welcome your feedback to improve. At your earliest convenience, please call the hotel directly and ask to speak with our Guest Service Ambassador. We hope to welcome you back again soon.Omni Orlando Guest Relations

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love Omni champions gate !!
Stayed 1 night in Nov 2023
Response from Omni Orlando Guest Relations on Nov 28, 2023
Thank you for leaving us a 5-star review. We hope to welcome you back again soon!Omni Orlando Guest Relations

8/10 Good

Zia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful. The only problem we encountered was that there was no exhaust vent in the bathroom that really made the experience unpleasant for obvious reasons…..
Stayed 3 nights in Nov 2023
Response from Omni Orlando Guest Relations on Dec 1, 2023
Dear Zia, We sincerely apologize for the inconvenience caused during your stay. Our Guest Service Ambassador has reached out to address these issues directly. Your feedback is invaluable, and we're committed to ensuring a more comfortable experience for you in the future.

2/10 Terrible

ANGELIQUE

Traveled with family
Disliked: Property conditions & facilities
There was a huge wedding happening - and unfortunately we were woken up each night at midnight and 13o am from the guests coming back from the wedding- also our hot water was not working properly in our room - and no ICE machine on the 14 th floor was working
Stayed 2 nights in Nov 2023
Response from Omni Orlando Guest Relations on Dec 1, 2023
Dear Angelique, We sincerely apologize for the inconvenience caused during your stay. Our Guest Service Ambassador has reached out to address these issues directly. Your feedback is invaluable, and we're committed to ensuring a more comfortable experience for you in the future.

10/10 Excellent

Miguel, Dorado

Stayed 1 night in Oct 2023
Response from Omni Orlando Guest Relations on Nov 28, 2023
Thank you for leaving us a 5-star review. We hope to welcome you back again soon!Omni Orlando Guest Relations

10/10 Excellent

Agustin

Stayed 2 nights in Nov 2023
Response from Omni Orlando Guest Relations on Nov 22, 2023
Thank you for leaving us a 5-star review. We hope to welcome you back again soon!Omni Orlando Guest Relations

4/10 Poor

Stephanie

Traveled with family
Disliked: Room comfort
Stayed 2 nights in Nov 2023
Response from Omni Orlando Guest Relations on Nov 21, 2023
Thank you for taking the time to provide feedback on your recent stay. We are deeply sorry to hear that you did not have a good visit. To address these issues and gain a better understanding of your specific concerns, we kindly invite you to call our hotel and ask for our Guest Service Ambassador at your earliest convenience. We value your feedback as we continuously strive to improve. We hope to welcome you back again in the future for a second chance.Omni Orlando Guest Relations