Good for a 1 night stay
Posted Feb 14, 2017
I had stayed at this hotel before, about a year ago, and it was much better. The hotel is nice and I love that there is no carpent on the rooms! Now the bathrooms are really rundown for the price that they charge. The tub was broken and leaking, there was dust on the light fixtures and the AC was mounted on 2 pieces of wood.
On the main pool area...really nice, but the pool rules were only in English, so there were this couple with literally 6 kids, running around the pool area, diving, making huge splashes of water and screaming like there was a war coming. Now, I know when you have kids is hard co control them, I have 7 myself, but when the pool rules on an international hotel are only in English and must of the guest speak Spanish, they should do something about it. Most of us only have a weekend off to relax with our spouses, and when you have that type of a situation at least the staff should do rounds to tell people the pool rules.
Comment from Hotel Management
Feb 17, 2017 by Hotel Manager, Hotel Management
Thank you for your review. We were pleased to see that you like our tiled floors. Tile is a popular choice in Florida due to the heat and humidity.
We were sorry to see that you experienced some maintenance concerns in the room that are outside of our norm and that another family were being inconsiderate in the pool. Various managers pass through the pool throughout the day and evening but based on this feedback we will step this up a notch.
Thank you for your feedback and we hope to see you again soon.