Posted Mar 22, 2017
Plus points: Hotel very convenient for both Disney & Universal theme parks. Parking was fine and provided you were down to breakfast before 7.15am you missed the breakfast crush. Food choice was OK and staff worked very hard to keep things moving. The room itself was nicely decorated, had new furniture and comfortable beds and towels were both plentiful and soft. The shower was very good with plenty of hot water.
Minus points: As a newly refurbished hotel I expected everything to be in good working order. However, upon arrival we found that not only did the safe not work but it wasn't even bolted down, just sitting on the base of the wardrobe. We did complain on three occasions and were told they would have to get new parts but at the end of our two week stay nothing had happened. To add insult to injury the hotel stated in there rules that they would not accept any responsibility for valuables not kept in the safe so we had to carry passports and money with us each day. Although the A/C/Heating worked very effectively the thermostatic control did not so you had to turn it on and off manually as you got either warmer or colder. The unit was also extremely noisy so couldn't be left on at night. This was obviously a very old unit. The same noise problem affected to extractor in the bathroom once again it worked but the noise level was excessive.
Comment from Hotel Management
Apr 3, 2017 by Quality Inn and Suites By The Lakes, Hotel Management
Dear Valued Customer,
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.