Tapas bar

Reviews of AC Hotel Orlando Lake Buena Vista

3.5 out of 5
AC Hotel Orlando Lake Buena Vista
12799 S Apopka Vineland Rd, Orlando, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 331 out of 450 reviews" "
Rating 8 - Good. 66 out of 450 reviews" "
Rating 6 - Okay. 28 out of 450 reviews" "
Rating 4 - Poor. 13 out of 450 reviews" "
Rating 2 - Terrible. 12 out of 450 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kathleen

Traveled with partner
The bar was seldom open. No available food except breakfast.
Stayed 4 nights in Apr 2024

10/10 Excellent

Osvaldo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, modern design
Stayed 3 nights in Apr 2024
Response from JPage on Apr 18, 2024
Thank you for staying with us, Osvaldo. So great to know that you enjoyed the cleanliness and modern design during your stay. We appreciate your feedback and hope that you will think of us again when your travels bring you back to the area.

8/10 Good

Karena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little congested but not bad
Stayed 3 nights in Mar 2024
Response from JPage on Apr 18, 2024
Thank you for staying with us, Karena. We are happy to know that you enjoyed your stay. We appreciate your feedback and hope to have future opportunities to welcome you back.

10/10 Excellent

Darien

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent experience overall with property.
Stayed 3 nights in Apr 2024
Response from JPage on Apr 19, 2024
Thank you for choosing to stay with us, Darien. We are happy to know that you had an excellent experience while staying with us. We appreciate your feedback and hope that you will think of us again when your travels bring you back to Orlando.

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to give a very positive review for this hotel and recommend it as a very easy and affordable and CLEAN hotel room. The room has no carpet, only wood floors which I really appreciate. There was no noise at all where I stayed. Perfect placement to head to parks and Disney Springs in about 8 minutes each. It was a place to rest my head before I got up for parks in the AM. $18 for parking your car over night which is pretty standard in the area. (Better than $25 other places). Thank you for a comfortable stay.
Response from JPage on Apr 16, 2024
Thank you for staying with us, Julia. We are happy to know that you had a comfortable stay and our location was a great fit for your Disney adventures. We agree that our parking fees are much lower than many other options in the area. We hope to have future opportunities to welcome you back when your travels bring you back to the area.

6/10 Okay

Alexandra

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Property sustained water damage. All walls are damaged in hallways, stains on carpet. There is very strong musty, moldy smell in all public areas. Rooms did not feel moldy. It’s sad to see the property in such condition because it is a beautiful hotel, spacious rooms, wonderful service personnel and delicious European style breakfast!
Stayed 2 nights in Apr 2024
Response from JPage on Apr 15, 2024
Hello Alexandra,Thank you for sharing your feedback and recent stay with us. We are very interested in speaking with you regarding your feedback. Our team has thoroughly investigated our hallways and carpets and there is no sign of any water damage. Please let us know if you would like to discuss your stay with us.

8/10 Good

Autumn

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from JPage on Apr 15, 2024
Thank you for staying with us, Autumn. We appreciate your feedback and hope that you will think of us again when your travels bring you back to Orlando.

10/10 Excellent

Nansi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Apr 2024
Response from JPage on Apr 15, 2024
Thank you for staying with us, Nansi. We appreciate your feedback and hope that you will think of us again when your travels bring you back to Orlando.

8/10 Good

Kimora

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was nice and clean. I didn’t know about the shuttle service to the parks, so I wasted money but other than that I would stay again
Stayed 1 night in Apr 2024
Response from JPage on Apr 15, 2024
Thank you for staying with us, Kimora. We are sorry to hear that you did not know that we offered complimentary scheduled shuttle service to Disney, SeaWorld, Universal and Disney Springs. Thank you for your feedback, we look forward to future opportunities to welcome you back to our hotel.

10/10 Excellent

Cherie, Fort Worth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, nice, modern up to date rooms.
Stayed 1 night in Apr 2024
Response from JPage on Apr 15, 2024
Thank you for choosing to stay with us, Cherie. We are happy to know that you enjoyed your stay. We appreciate your feedback and hope that you will stay with us again when your travels bring you back to Orlando.

6/10 Okay

silvia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2024
Response from JPage on Apr 15, 2024
Thank you for staying with us, Silvia. We appreciate your feedback and hope that you will think of us again when your travels bring you back to Orlando.

10/10 Excellent

Ninoshka

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything look very cute and clean. Great service and very efficient. Also the location was perfect if your visiting the Disney parks.
Stayed 4 nights in Apr 2024
Response from JPage on Apr 15, 2024
Thank you for staying with us, Ninoshka. So happy to know you enjoyed your stay and our location was perfect for your adventures at Disney. We hope that you will think of us again when planning your next visit.

8/10 Good

CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from JPage on Apr 15, 2024
Thank you for staying with us, Carlos. We appreciate your feedback and hope you will think of us again when your travels bring you back to Orlando.

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from JPage on Apr 15, 2024
Thank you for staying with us, Karina. We appreciate your feedback and hope to welcome you back soon.

6/10 Okay

KENNY

Traveled with family
Liked: Cleanliness, staff & service, amenities
The breakfast attendant lady is wonderful... the janitor services in the our room were not good,The person who did the cleaning only made the bed and collected the garbage, they did not replace water or clean anything. The pool is cold even though there was plenty of sun. For the price I understand that I would not recommend it to friends. Once again thank the girl at breakfast who made our trip better. I gave my 5 star in service for her!
Stayed 3 nights in Apr 2024
Response from JPage on Apr 5, 2024
Thank you for staying with us, Kenny. We appreciate your feedback. We apologize that housekeeping did not meet your expectations during you stay. Our Welcome bottles of water are a complimentary welcome gift on your day of arrival, we do not provide free bottled water daily. I have shared your feedback with the housekeeping and food and beverage department and will be sure to recognize the outstanding service that Maria provided during your stay. We hope that you will visit Orlando again in the near future.

10/10 Excellent

Ri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was beautiful and modern. The staff were very kind and friendly.
Stayed 2 nights in Mar 2024
Response from JPage on Apr 15, 2024
Thank you for choosing to stay with us, Ri. We are happy to know that you found the modern decor beautiful and that you enjoyed the service you received. We appreciate your feedback and hope to have the opportunity to welcome you back to sunny Orlando.

8/10 Good

Margarito

Traveled with family
Liked: Property conditions & facilities
Average
Stayed 1 night in Mar 2024
Response from JPage on Apr 12, 2024
Thank you for your feedback, Margarito. We are glad you stayed with us. Please think of us again when planning your next visit.

4/10 Poor

Katherine A.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new property but some things to work out. The flood lights outside are pointed directly in the bedroom. The dual shower head it nice but it leaked all night
Stayed 1 night in Feb 2024
Response from JPage on Apr 12, 2024
Thank you for choosing to stay with us, Katherine. We appreciate your feedback. We apologize that your stay was not a perfect one. We hope that we were able to address the leaking shower head for you during your stay. I have shared your feedback with our management team and we hope that you will give us future opportunities to provide you with a perfect stay.

8/10 Good

Ashleigh

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a nice time residing at AC Hotel. The hotel facility and amenities were modern and clean. I appreciate housekeeping automatically coming to tidy up my room and provide fresh towels everyday. The front desk representatives were professional. The breakfast served was a very nice and elegant display and the staff were super nice. I found it very convenient to have a shuttle take you to Disney; the only downfall, there was only 1 scheduled time to go to your preferred Disney park & if you missed it, you would have to take an Uber/Lyft. Furthermore, there should be at least 2 scheduled times to take you to Disney to properly accommodate. Lastly, this location isn’t walkable to nearby restaurants/shops. Therefore, if you don’t have a vehicle, it may be expensive to pay for Uber/Lyfts everyday.
Stayed 5 nights in Mar 2024
Response from JPage on Apr 12, 2024
Thank you for staying with us, Ashleigh. We are happy to know that you enjoyed your stay. Your feedback is much appreciated. Our complimentary scheduled shuttle service provides 2 shuttle times to Disney Theme Parks, we apologize if the team did not let you know that once you arrive at the parks there are additional free shuttles to take you to all of the Disney Theme parks. We hope to have future opportunities to welcome you back to Orlando.

8/10 Good

edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JPage on Apr 1, 2024
Thank you for choosing to stay with us, Edward. We hope to have future opportunities to welcome you back.

10/10 Excellent

Anitsa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location and installation
Stayed 2 nights in Mar 2024
Response from JPage on Apr 12, 2024
Thank you for choosing to stay with us, Anitsa. We appreciate your feedback and hope that you will think of us again when your travels bring you back to Orlando.

10/10 Excellent

Shari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for a night and enjoyed the property. Very convenient and comfortable.
Stayed 1 night in Mar 2024
Response from JPage on Apr 1, 2024
Thank you for choosing to stay with us, Shari. We appreciate your feedback and hope to have future opportunities to welcome you back.

8/10 Good

Dora

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean rooms and very nice people
Stayed 2 nights in Mar 2024
Response from JPage on Apr 1, 2024
Thank you for staying with us, Dora. We are happy to know that you enjoyed the clean rooms and staff. We hope that you will think of us again when planning your next adventure in Orlando.

10/10 Excellent

Jacob

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing properly, staff was very polite amd helpful. I felt very safe knowing you had to use the hotel key to use the elevator.
Stayed 2 nights in Mar 2024
Response from JPage on Apr 1, 2024
Thank you for staying with us, Jacob. We are happy to know that you enjoyed your stay. We hope that you will think of us again when planning your next visit to Orlando.

10/10 Excellent

Zelik

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine
Stayed 4 nights in Feb 2024
Response from JPage on Mar 19, 2024
Thank you for staying with us, Zelik. We appreciate your feedback and hope that you will think of us again when planning your next Orlando adventure.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 3 nights in Mar 2024
Response from JPage on Mar 11, 2024
Thank you for staying with us, Cheryl. We love knowing that you had a great stay. Please think of us when planning your next visit to Orlando.

10/10 Excellent

Shandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here during a solo trip and felt very safe! This hotel is secure, nice and clean. The staff were very nice, always asking if I needed something, telling me to have a good day or night and calling my room to let me know my food was delivered. There is a decent Disney souvenir store basically in the hotels parking lot as well as my favorite, Waffle House, which I walked to for breakfast. Besides that, this isn’t a walkable area but it was a decent distance from everywhere I needed to go. It is right off the highway so there is that noise but nothing worth complaining about. I would recommend this hotel and would stay again!
Response from JPage on Mar 11, 2024
Thank you for staying with us and sharing your experience, Shandra. We are happy to know that you had a great stay and our location was a great fit for you. We look forward to welcoming you back when your travels bring you back to Orlando.

6/10 Okay

Rolando

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024
Response from JPage on Mar 11, 2024
Thank you for choosing to stay with us, Rolando. We appreciate your feedback; we hope that you will think of us again when planning your next visit.

2/10 Terrible

Billeh A

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
AVOID THIS HOTEL at ALL costs. We wanted to go-to Disney and universal studios so we THOUGHT this would be a good hotel to stay at. But we were sadly mistaken. Where to begin? 1. Shuttle only leaves ONCE early in the morning to Disney or Universal. Other hotels like the Drury have shuttles that leave/return multiple times of the day. 2. NO buffet. Instead, you have to pay $15 USD for a "European" style breakfast which has cold items but very few hot items. Other hotels like the Drury have a FREE daily breakfast buffet. 3. Pool is NOT heated and is located in front of a busy parking lot and busy street. Other hotels like the Drury have a nice heated pool that is behind the hotel and facing a lake. 4. The AC in the hotel room is unstable and hard to control. There is no auto function so it can get very hot or very cold. 5. Gym is very small. They don't have enough treadmills and benches since there can be many people at one time so it's hard to workout. 6. Poor customer service. One night, I simply wanted to borrow a large drinking glass and I was screamed at by the front desk staff for going behind the empty bar to find one. She said they don't have the key for the bar so they couldn't get a glass. They said the bartender did (and apparently he wasn't there). What kind of hotel doesn't have a drinking glass for guests to borrow? Overall, we felt that the Drury was much more accommodating hotel for us (even though we didn't even stay there).
Stayed 8 nights in Feb 2024
Response from JPage on Mar 4, 2024
Thank you for your feedback, Billeh. We are sorry to hear that you did not enjoy your stay with us. We do our very best to communicate with our guests prior to arrival to ensure that our guest know what to expect when staying with us. We hope that your next visit to Orlando is just what you are looking for.

10/10 Excellent

Roosevelt

Liked: Cleanliness, staff & service, property conditions & facilities
Is a very nice hotel
Stayed 4 nights in Feb 2024
Response from JPage on Mar 4, 2024
Roosevelt, thank you for staying with us and sharing your experience. We are happy to know that you enjoyed your stay. Please think of us again when planning your next visit to the area.

10/10 Excellent

Shirley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Feb 2024
Response from JPage on Feb 26, 2024
Thank you for your recent stay with us, Shirley. So great to know that you had an excellent stay. We appreciate the feedback and hope that you will think of us again when planning your next visit to Orlando.

10/10 Excellent

BARBARA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and fresh rooms.
Stayed 1 night in Feb 2024
Response from JPage on Feb 26, 2024
Thank you for choosing to stay with us, Barbara. We are happy to know that you enjoyed your stay. We appreciate the feedback and hope to see you again soon.

4/10 Poor

Tammi, Ft Lauderdale

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Zero amenities, no breakfast no coffee, no microwaves nothing! Worst location, nothing in walking distance
Stayed 1 night in Feb 2024
Response from JPage on Feb 26, 2024
Thank you for staying with us, Tammi. We are sorry to hear that you were disappointed with your stay. The AC Hotel brand is a Select Service brand, not a full-service brand and we apologize for any miscommunication regarding our amenities with the pre-arrival letter. We offer coffee in the lobby 24/7 on a complimentary basis, breakfast is available in the AC Kitchen daily and is inspired by European Influences. We also offer an outdoor pool, 24/7 Fitness Facility, the AC Lounge and Restaurant, a 24/7 store offering snacks and beverages, a community microwave is located on the 4th floor and complimentary scheduled service to the Disney Theme parks, SeaWorld, Universal and Disney Springs. We do hope that you will give the AC Hotel brands future opportunities to serve you.

10/10 Excellent

Abdul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay at very friendly front desk.
Stayed 2 nights in Feb 2024
Response from JPage on Feb 26, 2024
Thank you for staying with us, Abdul. So happy to hear that you enjoyed your stay. We appreciate your feedback and hope that you will think of us again when planning your next visit to Orlando.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location.
Stayed 1 night in Feb 2024
Response from JPage on Mar 4, 2024
Thank you for your feedback and choosing to stay with us, Laura. We hope you will think of us again when your travels bring you back to the area.

8/10 Good

Serena

Traveled with partner
Liked: Staff & service, property conditions & facilities
We liked this hotel. On a busy road with nothing in real walking distance but very close to attractions. All new rooms, gym, dining. Breakfast is $16 and is simple and European style. Not an economy breakfast much better. But we’d stay here again.
Stayed 3 nights in Feb 2024
Response from JPage on Feb 22, 2024
Thank you for staying with us, Serena. We are happy to know that you enjoyed the AC Breakfast and your stay. We appreciate your feedback and look forward to future opportunities to welcome you back.

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from JPage on Feb 21, 2024
Thank you for choosing to stay with us, Valerie. We appreciate your feedback and look forward to future opportunities to welcome you back.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 2 nights in Feb 2024
Response from JPage on Feb 16, 2024
Thank you for your stay with us, Paul. We appreciate your feedback and hope that you will think of us again when planning your next Orlando adventure.

10/10 Excellent

olivia khaled

Stayed 3 nights in Feb 2024
Response from Jpage on Apr 1, 2024
Thank you for choosing to stay with us, Olivia Khaled. We hope to have future opportunities to welcome you back.

10/10 Excellent

nitzan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and beautiful design
Stayed 1 night in Feb 2024
Response from JPage on Feb 16, 2024
Thank you for choosing to stay with us, Nitzan. So glad to know that you enjoyed the new and beautiful design here at the AC Hotel by Marriott. We appreciate your feedback and hope to have future opportunities to serve you.

6/10 Okay

Hugo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It great property, the only thing is the Additional fees. Parking, Breakfast, an so on.
Stayed 2 nights in Feb 2024
Response from JPage on Feb 16, 2024
Hi Hugo,Thank you for staying with us and sharing your feedback. We are happy to know that you enjoyed your stay. We apologize if you were unaware that breakfast was not complimentary and that there was a charge for parking. We do our very best to inform our guest at the booking stage and pre-arrival letters of both the breakfast fee and parking fee. We hope that you will consider us again when planning your next visit to Orlando.

10/10 Excellent

Adrianne, Miami Lakes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from JPage on Feb 13, 2024
Adrianne, thank you for sharing your feedback and choosing to stay with us. We hope that you will think of us again when your travels bring you back to Orlando.

10/10 Excellent

Nichelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious, and a great value! Staff was extreme polite and helpful. Room was spotless, fresh. Bathroom stocked with towels and showers were HOT hot! Close to Disney! 5 stars - would love to go back!
Stayed 2 nights in Feb 2024
Response from JPage on Feb 13, 2024
Nichelle, thank you for staying with us and sharing your feedback. So great to know that you enjoyed the staff, room and showers during your stay. We would love to welcome you back and hope it is very soon.

10/10 Excellent

Amya

Stayed 3 nights in Feb 2024
Response from JPage on Apr 1, 2024
Thank you for choosing to stay with us, Amya. We hope to have future opportunities to welcome you back.

10/10 Excellent

Jamie

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spotless and very comfortable. Loved that we had alot of space amd super cold mini fridge
Stayed 2 nights in Feb 2024
Response from JPage on Feb 5, 2024
Hi Jamie,Thank you for staying with us. We are happy that you loved the spacious rooms and super cold mini fridge. Hopefully we get to welcome you back very soon.

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay to be near Epcot!
Stayed 1 night in Feb 2024
Response from JPage on Feb 5, 2024
Hello Cynthia,Thank you for staying with us and sharing your feedback. We are happy to know that you enjoyed your stay and our location was just right for your needs. We hope that we have future opportunities to welcome you back.

8/10 Good

Lane

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from JPage on Feb 5, 2024
Thank you for staying with us, Lane. We appreciate your feedback and hope that you will think of us again when planning your next visit.

10/10 Excellent

Joed

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Jan 2024
Response from Jpage on Feb 5, 2024
Thank you for staying with us, Joed. We appreciate your feedback and hope that you will think of us again when planning your next visit.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it
Stayed 2 nights in Jan 2024
Response from JPage on Jan 29, 2024
Thank you for your recent stay with us, Jorge. We are glad to know that you loved your stay. We hope to have future opportunities to welcome you back.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from JPage on Feb 5, 2024
Thank you for staying with us, Maria. We appreciate your feedback and hope to welcome you back very soon.