2 outdoor pools, sun loungers

Reviews of Delta Hotels by Marriott Orlando Celebration

3.5 out of 5
Delta Hotels by Marriott Orlando Celebration
2900 Parkway Blvd, Kissimmee, FL

Reviews

8.0

Very Good

Rating 10 - Excellent. 384 out of 807 reviews" "
Rating 8 - Good. 190 out of 807 reviews" "
Rating 6 - Okay. 106 out of 807 reviews" "
Rating 4 - Poor. 66 out of 807 reviews" "
Rating 2 - Terrible. 61 out of 807 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kari, Lake in the Hills

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. The parking area was too dark felt unsafe
Stayed 1 night in Apr 2024

4/10 Poor

Carmen

Traveled with partner
Disliked: Cleanliness, amenities
room floor was dirty. Bathtub curtain, dirty and small. Ice machine was terrible!! completely dirty with mold all over. Floor was completely wet. Definitely will never dyay there again. With what I was charge I expected a little more.
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 23, 2024
Carmen, we regret to learn that your stay did not meet your expectations. It's disappointing to hear about the issues you encountered with cleanliness and the ice machine. Your feedback will be shared with our team members to improve the overall guest experience. We hope you’ll give us an opportunity to better serve you in the future.

10/10 Excellent

Richeal Nicole

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 23, 2024
Richeal Nicole, we're elated to hear about your excellent experience at Delta Hotels by Marriott Orlando Celebration. Thank you for sharing your appreciation, and we can't wait to welcome you back soon.

10/10 Excellent

Bryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and nice hotel
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 23, 2024
Bryan, it's wonderful to hear you found Delta Hotels by Marriott Orlando Celebration appealing and satisfactory. Your feedback is much appreciated and we're already looking forward to your next visit.

4/10 Poor

DeAvion

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The rooms are outdated. There was mold on the bathroom ceiling. They don’t provide you with actual body rag, you either get a face towel or a body towel. The room smelled like cigarettes and mildew. It didn’t feel comfy. The vouchers are cool, but don’t expect to be able to get a lot with them. Other than that the only good thing was the pool.
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 23, 2024
DeAvion, it's quite distressing to learn that your recent stay didn't meet your expectations. We aim to ensure all our guests have comfortable and enjoyable accommodations. Your concerns about the room condition, including the scent and bathroom amenities, are noted with the utmost regard. The beauty of our pool area is indeed a central part of the guest experience, but it's clear we must make more efforts elsewhere. We appreciate your feedback on the functionality of the vouchers. We'll take your insights on board as we continually strive to enhance our guest experience. We hope you afford us another chance to provide the exceptional experience we are known for.

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 23, 2024
John, it's fantastic to hear that your stay at Delta Hotels by Marriott Orlando Celebration was a success! We truly appreciate your perfect score and hope you had a memorable experience with us. Looking forward to having you join us again soon!

8/10 Good

Marilou

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 23, 2024
Marilou, thank you for choosing Delta Hotels by Marriott Orlando Celebration for your stay. We're delighted to hear about your positive experience. Your feedback means a lot to us and we strive to always make our valued guests' experience enjoyable. We look forward to welcoming you back in the future.

10/10 Excellent

Ishsha Noemy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will say it was very nice. My only complaint is that you have to pay for parking separately and it’s about 20 something dollars per night for the parking.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 21, 2024
Ishsha, thank you for sharing your positive feedback about Delta Hotels by Marriott Orlando Celebration. It's great to hear you had a nice experience. We understand your comment about the parking fee. The charge is in place to ensure secured and convenient parking for our valued guests. We hope it didn't detract too much from your overall stay and we look forward to welcoming you back in the future.

10/10 Excellent

Zayda

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 21, 2024
Zayda, it's fantastic to hear about your positive experience with Delta Hotels by Marriott Orlando Celebration. Our aim is always to provide a top-notch stay for our guests, and we're thrilled that we met your expectations. We hope to have you with us again in the future. Safe travels!

10/10 Excellent

Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite stay in Kissimmee. The pools were the highlight of the trip and staff was friendly. Front Desk Staff; Jetnier was very welcoming and attentive of our needs!
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 19, 2024
Luis, it's delightful to know Delta Hotels by Marriott Orlando Celebration is your preferred choice in Kissimmee. We're glad to hear that our pools contributed to making your trip special. Our team members, like Jetnier, are indeed dedicated to welcoming guests and addressing their needs attentively. We look forward to making your future stays even more enjoyable.

10/10 Excellent

Amber

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 18, 2024
Amber, it's fantastic to hear you had such a wonderful experience at Delta Hotels by Marriott Orlando Celebration. We genuinely appreciate your feedback and look forward to welcoming you back in the future. Safe travels.

8/10 Good

Samantha

Was good for the price
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 15, 2024
Samantha, we're glad to hear you found your stay at Delta Hotels by Marriott Orlando Celebration to be good value for money. We strive to provide excellent service at competitive rates. We look forward to welcoming you back for an even better experience in the future.

4/10 Poor

Jason

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Well i didnt get room that i paided for.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
Jason, we're really sorry that your experience didn't match your expectations due to the room allocation issue. We always aim for a smooth and enjoyable stay for our guests and strive to deliver quality service. Be assured that we're looking into this for any future reservations to ensure an accurate room fitting as per guest laundry. We hope to have another opportunity to welcome you back and improve your experience.

6/10 Okay

Ronay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was cool. I loved the aesthetic and staff at the hotel. My only issue was having to call housekeeping for items that should have been in my room after they've cleaned it.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 18, 2024
Ronay, thank you for sharing your feedback. It's heartening to hear that you admired our aesthetic and found our team members personable. However, it's regrettable that housekeeping did not meet your expectations. Your comment is essential and we'll focus our attention on improving this aspect. We hope to welcome you back for an even more seamless experience in the future.

10/10 Excellent

Novin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was wonderfully accommodating all our needs were met . The rum shack staff were great . Housekeeping was so wonderfully organized
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 13, 2024
Novin, we're thrilled to hear that your stay at Delta Hotels by Marriott Orlando Celebration was satisfying. Your kind words highlight their devoted team members at the rum shack along with the exceptionally organized housekeeping service. Thank you for choosing our hotel, and we hope to welcome you back soon.

8/10 Good

Bat-Sheva

Traveled with family and small children
Love the property. Beds are super hard and it’s hard to get a good sleep.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 10, 2024
Bat-Sheva, it's great to learn you've enjoyed the aesthetics of Delta Hotels by Marriott Orlando Celebration. We regret to hear that the firmness of our beds wasn't to your liking. We're working to ensure variety in terms of comfort for our guests. We truly value your feedback and hope to welcome you back for a more restful experience in the future.

8/10 Good

Nicholas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here. It was very close to many shopping areas and restaurants. The staff service was polite and it had beautiful pool area as everything looked like you’re on a tropical vacation! The beds were so comfortable! The point restaurant had amazing breakfast buffets and the bar inside has can’t miss wings. It’s very close to Disneyworld. The only things I did not like, the bus driver brought us to Disneyworld but one night was 45 mins late picking up and the other he didn’t even show up! The hotel did credit me $25 for this though. The only complaint I had about the room would be the bathrooms are dated. Covered plates mismatched colours (one white and one beige) Was not the biggest fan of the shower ans I felt it was kinda low and the toilet seat was on very loose. Also there was a 3 day period where house keeping did not bring any face cloths or refill the coffee sugar and cream. Once I asked downstairs though, they had given us refills and everything was stocked. I was surprised to see next door there is a hotel area that is no longer in service and people have completely broke into it and spray painted on the building and gutted through it as there’s mattresses on balcony’s and although that looked sketchy, I felt very safe and would stay at this location anytime! On the day I was leaving they were having some conference and they were all types of Lamborghinis and fancy cars outside, was definitely a sight! I give this location 4/5 stars.
Stayed 8 nights in Mar 2024
Response from Customer Service on Apr 8, 2024
Nicholas, we appreciate your detailed review of your stay at Delta Hotels by Marriott Orlando Celebration. It's gratifying to hear you enjoyed our vicinity to shopping centers, dining places, and Disneyworld, as well as the comfort of our beds, the tropical vibes of the pool, and culinary delights at our restaurant and bar.We're sorry to hear about your experiences with our shuttle service and the aspect of your room's bathroom. Please know that our team is striving for improvements in these areas based on valuable guest feedback like yours. Your satisfaction is important to us, thus, in terms of your room supplies, we assure you that timely and accurate stocking is our standard. We're glad our team could fulfill the shortfall promptly upon your request.We're delighted that you felt safe at our location and that you enjoyed the parade of luxury cars during your departure. We strive to provide unique experiences to our guests, and we are pleased to have hit the mark for you. Your willingness to choose us again is a compliment we don't take lightly.Thank you once more for your positive rating and review. We're eager to demonstrate better service when you next visit.

10/10 Excellent

Annerys

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 9, 2024
Annerys, it's fantastic that you had a great experience at Delta Hotels by Marriott Orlando Celebration. We're pleased that our offerings met your expectations and hope to have the pleasure of welcoming you back in the near future.

10/10 Excellent

Ruben H

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 8, 2024
Ruben, thank you for choosing Delta Hotels by Marriott Orlando Celebration. It's great to know that our team members were able to provide excellent service. We hope to accommodate your needs again in the future.

10/10 Excellent

Eddie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome atmosphere
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 8, 2024
Eddie, we're delighted that you experienced the vibrant ambiance at Delta Hotels by Marriott Orlando Celebration. We greatly appreciate your positive feedback and hope to welcome you back in the near future for another outstanding stay.

4/10 Poor

Zam-Zam Abdi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Customer Service on Apr 13, 2024
Thank you for sharing your feedback, Zam-Zam .It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

2/10 Terrible

ALEXIS, Miami

Traveled with family
Disliked: Cleanliness, amenities
To begin, our room was not ready for a 10 PM check-in. The room was so humid. Our clothes and bedding was all wet. When you tried to call the front desk from the phone in the room, it dialed 911 local emergency. Once we requested turn down service, the service was not completed until late in the evening. We basically had to get our own towels and toiletries. There are no cards for you to bring up your luggage so you have to walk a far distance and haul your own stuff. Housekeeping was horrible. It is clear that there is not enough staff.. and to top things off the hotel told me my bill was clear upon check out then they tried to charge me four separate times hours after my departure. Not recommend this hotel to anyone. It’s not worth the money.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 7, 2024
Alexis, we regret hearing about the challenges you encountered during your stay. We understand how vital prompt check-in times, comfort in room conditions, and uninterrupted communication are in providing a pleasurable stay. We acknowledge too the importance of diligent room service and handling your luggage with ease. Regarding the billing confusion that occurred post-departure, we wish to assure you that our team is committed to maintaining transparency in all transactions. We value your feedback and will work diligently to improve our service offerings. Thank you for taking the time to share your experience.

10/10 Excellent

Matthew, Ardmore

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 5, 2024
Matthew, thank you for sharing your rating of Delta Hotels by Marriott Orlando Celebration. We are elated to know that your stay with us met your expectations. Our team members look forward to serving you again in the future. Safe travels.

6/10 Okay

Tahira

Traveled with family
Liked: Staff & service
First time paying parking in a Hotel. Normally is included on your stay but here you need to pay 20.47 daily. Very nice on lobby and pool area but they need to remodel the rooms. On my room 2206 the phone was disconnected, the fire alarm was disconnected too, very bad illumination, the lamp on the desk do not work properly.
Stayed 7 nights in Mar 2024
Response from Customer Service on Apr 2, 2024
Tahira, we appreciate that you took the time to share your feedback. It's good to know you enjoyed our lobby and pool area, but it seems like few aspects of your stay didn't meet your expectations. We're sorry to hear about the inconveniences with the in-room amenities. We have noted these issues and forwarded them to our Maintenance team for inspection and immediate action. As for the parking, our pricing details are made clear at the time of booking for full transparency with our guests. It is feedback such as yours that enables us to enhance our services. We hope to have a chance to serve you better in the future.

10/10 Excellent

Isabel

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique was the accessibility and customer service, didn't like that elevator take too long.
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 2, 2024
Isabel, it's delightful to hear that you enjoyed the accessibility and customer service at Delta Hotels by Marriott Orlando Celebration. It's our goal to provide top-notch service to our guests. In regards to the elevators, we do aim for an efficient process and your feedback is important for improvements. We hope to welcome you back soon for an even better experience.

10/10 Excellent

Tapos R.

Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 20, 2024
Thanks for the amazing rating, Tapos!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Delta Hotels by Marriott Orlando Celebration!

8/10 Good

Giovanni

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 2, 2024
Giovanni, it's wonderful to hear that you encountered such a warm and friendly demeanor from our team members at Delta Hotels by Marriott Orlando Celebration. We strive to provide sincere hospitality to all our guests. We welcome you to stay with us again on your next visit to Orlando.

10/10 Excellent

Katia, Hialeah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 2, 2024
Katia, it's fantastic to hear that your stay at Delta Hotels by Marriott Orlando Celebration exceeded expectations in terms of cleanliness! We take pride in maintaining a spotless environment for our guests. We're looking forward to welcoming you back in the future.

8/10 Good

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to many restaurants and parks.
Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 2, 2024
Dennis, thank you for sharing your review. About Delta Hotels by Marriott Orlando Celebration, we're pleased to know you found the location convenient with easy access to restaurants and parks. We hope to welcome you back on your next visit.

6/10 Okay

Arvinda G

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The lounge is tastefully upgraded. The rest of the building is old and need upgrades. The room given to me was very noisy with several loud bangs on the door late into the early hours
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 30, 2024
Arvinda, thank you for sharing your observations. It's great to hear you enjoyed our renovated lounge area. In addressing your other comments, we understand the importance of restful sleep and apologize if noise disturbances interfered with this. Furthermore, we continuously strive to improve our facilities and appreciate your feedback on this. We hope you will give us another opportunity in the future to better meet your expectations.

8/10 Good

Miriam

Stayed 5 nights in Mar 2024
Response from Customer Service on Apr 17, 2024
Miriam, it's fantastic to hear that you had a satisfactory stay at Delta Hotels by Marriott Orlando Celebration. We aim to provide high-quality service and your feedback reinforces our efforts. We hope we'll have the pleasure of welcoming you back in the future!

6/10 Okay

Monique

Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 29, 2024
Monique, thank you for taking the time to provide a rating for your stay. We hope that your next visit with us will meet or even exceed your expectations. We look forward to welcoming you back in the future.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic experience!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 26, 2024
Richard, we're thrilled you had a fantastic experience at Delta Hotels by Marriott Orlando Celebration! It's wonderful to know we exceeded your expectations. We hope to have the pleasure of welcoming you back soon.

6/10 Okay

Mahalia

Traveled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
When I first arrived at the hotel I noticed that the building looked a bit old but I stayed positive. The lobby looked amazing a smelled great. We paid $22/day for parking which was fine cause we only stayed 2 nights. Parking was okay they have a huge parking area( it does full up so you might a spot close to your building ) . The room smelled moldy and very moist the air in the room was thick. The phone didn't work. The door squeaks and stuff just looked old and rusty. The hotel is very nice I just think they need to invest some money in the hotel rooms as well. The hallways are small as well. The amenities they have are great the pool was huge. The gym was big but also smelled moldy. They have a pond with fishes and a nice outside sitting area. I would give a 3/10 Because I spend majority of my time in a moldy room. The staff friendly and very helpful.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
Mahalia, it's evident that some aspects of your stay did satisfy you, particularly appreciating our spacious parking, fascinating lobby, and delightful amenities such as the swimming pool and outdoor sitting area. However, it appears there were also portions of your visit that could have been more enjoyable, including some concerns about your room. We apologize for any discomfort you experienced. Rest assured that our team members will consider your detailed feedback to address the areas of improvement you've highlighted, particularly pertaining to the quality of our accommodations. Your acknowledgement of their friendliness and helpfulness is appreciated. Thank you for taking the time to share your review and we hope you would consider us for a future stay.

8/10 Good

Holly

Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 14, 2024
Holly, thank you for choosing to stay at Delta Hotels by Marriott Orlando Celebration and for rating us. We appreciate your supportive feedback enabling us to continuously improve our standard and service. We hope your next visit to Delta Hotels by Marriott Orlando Celebration will be as enjoyable as the last one.

10/10 Excellent

Ashley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved this resort! Staff is super friendly and the property is very clean and well kept.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
Ashley, thank you for sharing your delightful experience at Delta Hotels by Marriott Orlando Celebration. It's wonderful to know that our team members' warmth and the cleanliness of our property stood out to you. We look forward to welcoming you back soon!

10/10 Excellent

Jada Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
Jada Nicole, thank you for leaving a rating for Delta Hotels by Marriott Orlando Celebration. It's wonderful to see that your stay with us met your expectations. We appreciate your support and look forward to welcoming you back for another enjoyable visit in the future.

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
Kelly, we're pleased to see that you had a satisfactory stay at Delta Hotels by Marriott Orlando Celebration. Your positive rating is appreciated, and our team is looking forward to welcoming you back in the future. Safe travels!

6/10 Okay

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Parking to expensive and no easy to park Need to walk to much to room and paying for parking is not acceptable in a Hotel where you are paying the night
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 22, 2024
Carlos, we appreciate your feedback regarding the parking arrangement. We understand that conveniences like parking proximity are important and we apologize if this aspect did not meet your expectations. Additionally, we recognize that there is a fee for parking which may not be ideal for all guests. Your input is valuable and helps in our endeavor to continuously improve our services for guests like yourself.

10/10 Excellent

timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 22, 2024
Timothy, thank you for choosing Delta Hotels by Marriott Orlando Celebration and sharing your rating. We're delighted to know you had a great experience. Come see us again soon for another memorable stay!

6/10 Okay

Kyle

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 10, 2024
Kyle, thank you for choosing and rating our hotel. We see that your experience was not flawless, and we strive for excellence with our every guest's stay. If there were specific instances or areas that did not meet your expectations, please share more details to aid our continued improvement. We hope to have an opportunity to enhance your future experiences at our hotel.

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a good time and loved this hotel!
Response from Customer Service on Mar 20, 2024
Melissa, it's wonderful to hear you enjoyed your stay at Delta Hotels by Marriott Orlando Celebration! We are thrilled that you had a good time. It is our pleasure to provide a memorable experience for our valued guests. We look forward to welcoming you back in the near future.

10/10 Excellent

Betty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 19, 2024
Betty, thank you for your succinct feedback. Delta Hotels by Marriott Orlando Celebration is thrilled to hear that you had a pleasant stay. We hope to welcome you back in the future.

8/10 Good

Amanda

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the room was dated, the staff and ammeneties were lovely. Close walking distance to some food and shops if you don't have a car.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
Amanda, thank you for sharing your thoughts. It's wonderful to hear that you appreciated the assistance from our team members and enjoyed the amenities at Delta Hotels by Marriott Orlando Celebration. We're delighted that our location suited your needs and you found convenience in the nearby shops and restaurants. Your feedback on the room condition is valuable, and we'll be taking it into consideration as we strive to improve. We're looking forward to welcoming you back.

4/10 Poor

Mercedes

Traveled with partner
Disliked: Staff & service, amenities
The shuttle that took us to Disney was frequently late and sometimes randomly canceled. One shuttle had a bullet hole in the window and did not now how to get back to our hotel so we got lost for an hour.
Stayed 7 nights in Dec 2023
Response from Customer Service on Mar 17, 2024
Mercedes, we appreciate you bringing the shuttle service concerns to our attention. It's disappointing to hear that it didn't meet your expectations and caused some upset during your stay. Your feedback is crucial in helping us improve our transportation system. Please rest assured, we will address this situation with our transportation team members to avoid such occurrences in the future. We hope you may consider returning to give us another chance to offer an improved experience.

2/10 Terrible

Charlette, Jamaica

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Where do I begin? Wow I have never had an experience like this before. My reservation was for 5 days 4 nights and by the first night they checked us out the hotel without our knowledge. I received a checked out receipt in my email. I went to the front desk to inquire about what happened and I was told one of my room key was returned. How, when I have both keys in my possession. Terrible. Then the AC didn’t work so called the front desk for help 2 days in a row, no one ever came. House keeping never came to our room, no wash cloth or towel was in the room by day 2. What a mess! I swear management needs to be evaluated. The place smells moldy, the only place that smelled good was the over perfumed lobby.
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 17, 2024
Charlette, we deeply sorrow to read about your recent stay. Your frustrations surrounding check-out miscommunication and ineffective room services are understood. It's alarming to hear about your struggles with AC and inconsistent housekeeping. We normally excel in these areas. Also, we note the point made about a peculiar odor. Your comments have been shared with our management for an urgent review and corrective actions. We aim to provide a seamless stay for all guests, and we hope for an opportunity to enhance your impression in the future.

10/10 Excellent

Lisa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 16, 2024
Thanks for the perfect rating, Lisa!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Delta Hotels by Marriott Orlando Celebration.Have a wonderful day!

6/10 Okay

Rachel

Traveled with family and small children, Traveled with family
Liked: Staff & service
Staff was very friendly and we made use of the resort credits. Rooms were small and humid and smelled like cigarettes. One day we did not get restocked with towels and had to go to the front desk. Price was great, but you get what you pay for.
Stayed 5 nights in Mar 2024
Response from Customer Service on Mar 15, 2024
Rachel, it's good to know you found value for money and appreciated our amicable colleagues. We apologize for the inconveniences due to room size and atmosphere, and the one-off issue concerning towel replenishment. Rest assured, improvements on these aspects are a priority. Your feedback helps drive us to do better, and we hope to show you enhanced service on your next visit.

10/10 Excellent

Dennis

Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 4, 2024
Dennis, it's fantastic to know you had a wonderful experience at Delta Hotels by Marriott Orlando Celebration. It's our privilege to offer memorable stays. We're grateful for your rating and look forward to welcoming you back during your next visit to Orlando!

6/10 Okay

Keith

Disliked: Property conditions & facilities
They charge for parking Don’t say anything about it when making reservations Place sticks Remote missing cover I had. To tighten shower head Water pressure wasn’t that great When getting food they auto add 18 percent fee and think you will add more NOT
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 15, 2024
Keith, it's regrettable that your recent stay didn't fully meet your expectations. We apologize for any confusion surrounding our parking charges and any surprises incurred. It's essential for our guests to feel informed about our policies from reservation time. We're sorry to hear about your room facilities needing attention - we assure you, our team is committed to providing well-maintained rooms for our guests. Regarding the automatic service charge for dining, we understand that this can raise questions; it's merely intended as convenience for our guests. We hope your next stay, whether with us or elsewhere, will be more satisfying.