Need to address cleaning staff
Posted Jan 29, 2017
There were so many hairs on the doors, the walls, and the tile of the shower, it was gross. Bring your pillows because the ones on the beds are tiny. Plus, there's no microwave... Just another way an Orlando hotel tries to get you to eat out. What if I needed to warm a baby's bottle (not that I did) but still? I will say that the beds were comfy, other than the pillows.
Comment from Hotel Management
Feb 2, 2017 by Ramada Gateway GM, Hotel Management
I don't understand when I inspect between 25-40 room a week I rarely (not never) find hairs on the walls in the bathroom, and I really look for them! I also have inspectors that check rooms before turning them over who do the same thing. Microwaves are standard in the deluxe section of the hotel where the rooms are priced slightly higher. Microwaves are also available at $5 per day to rent in the standard section. At the room rates we charge, the expense of purchasing microwaves for the 350 rooms in the standard section of the hotel would be prohibitive, thus the reason. I am happy to hear the beds are comfortable and we are replacing pillows on a monthly basis, but they are brand standard pillows.
Sorry you were disappointed and hope you would give us another try on a future visit.