Ratings based on 328 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Could be better

Posted Jan 18, 2016
The sheets didn't fit the bed and kept coming off, the room was open when we got there almost like someone was in there, there were dirty glasses right outside our room that never got picked up I'm guessing from the night before.
Comment from Hotel Management
Jan 21, 2016 by General Manager, Hotel Management
I apologize for your housekeeping challenges during your stay. Our Housekeeping staff aims to exceed all our guests expectations, but it seems we did not follow the processes we have in place for the inspection of rooms prior to a guest check-in. We are reviewing where steps were missed to ensure this does not happen again in the future. Thank you again, and I hope you consider us again when your travels bring you back to the area. Sincerely, Frank Quallen General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Grand haven, MI

i stayed because of the airport shuttle.

Posted Jan 17, 2016
worked out great to be shuttled to the air port and loved the beds.
Comment from Hotel Management
Jan 18, 2016 by General Manager, Hotel Management
Thank you for your stay at the Renaissance Orlando Airport Hotel. We are happy that our shuttle service was perfect for your needs and that you rested comfortably. Thank you for choosing to stay with us, and we look forward to your next visit. Sincerely, Frank Quallen General Manager Renaissance Orlando Airport Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from Qc

Near airport

Posted Jan 12, 2016
Transition hotel far away from major attractions.
Comment from Hotel Management
Jan 13, 2016 by General Manager, Hotel Management
Thank you for your stay at the Renaissance Orlando Airport Hotel. We are glad that you liked our close proximity to the airport and that you enjoyed your overall stay with us. It was a pleasure having you as our guest, and we hope to welcome you back the next time you are in the Orlando area. Sincerely, Frank Quallen General Manager Renaissance Orlando Airport Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from S

Hotel was awesome

Posted Jan 4, 2016
The staff was very friendly ALL, the Libby was gorgeous, the rooms were Very Clean and comfy. The appliances were uptodate.
Comment from Hotel Management
Jan 5, 2016 by General Manager, Hotel Management
Thank you for sharing the feedback regarding your stay. We are pleased to learn that you were impressed by our friendly associates, your clean accommodations and the in–room amenities. Our goal is to provide a comfortable stay to all our guests, and we are happy that this was your experience. Thank you again, and we hope to welcome you back at the Renaissance Orlando Airport Hotel the next time you are in the Orlando area. Sincerely, Frank Quallen General Manager Renaissance Orlando Airport Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 3, 2016
Good Overall satisfaction don't want to write anymore
Comment from Hotel Management
Jan 4, 2016 by General Manager, Hotel Management
Thank you for choosing to stay at the Renaissance Orlando Airport Hotel. We are glad you thoroughly enjoyed staying with us and that we were able to impress you on each and every front. We appreciate your business and look forward to welcoming you back again soon. Sincerely, Frank Quallen General Manager Renaissance Orlando Airport Hotel
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to airport

Posted Dec 30, 2015
It was nice, but wouldn't stay again because they didn't have free WiFi in the rooms ($9.95), no free parking($14), no free breakfast ($14.95). I just think that most people are staying because of early flight out and we don't need the extra charges. We only paid for the parking, but why do they charge to park? Plus, what about business people they should have that free for them also. The room was nice and roomy. Beds were comfortable. I didn't have time to check around for comparison prices, but I will in the future.
Comment from Hotel Management
Jan 2, 2016 by General Manager, Hotel Management
I understand your concerns regarding the cost of the amenities at our hotel. We are fortunate to be located in a popular destination near a number of famous attractions so we regularly review our fees to make sure that we are staying within the correct range for this market and compared to the area's other full-service three-diamond hotels. With our prime location and all of the amenities that our hotel has to offer, we hope that our guests will see us as a good value. I hope that you will change your mind and return to stay with us again so that we can provide you with the type of service that makes you appreciate staying with us. Sincerely, Frank Quallen General Manager
2 out of 5
by A verified traveler

Posted Dec 7, 2015
After being on the road for a work trip, this hotel was a great relief. The rooms are large and newly renovated. I only stayed the one night as was flying out the next morning. I would have given a high rating however I accidentally left my phone on the bed and I realised just as I was about to board my plane. I called immediately and got transferred to a voicemail. As soon as I got to my hotel in New York, I called again. They insisted that they could not find the phone which is frustrating as I know I left it there (there was no free wifi in the hotel so I only used my phones alarm, hence leaving it in the bed). Therefore that resulted in the low rating.
Comment from Hotel Management
Dec 11, 2015 by General Manager, Hotel Management
I am so sorry for your travel woes. We have procedures in place for our housekeeping staff to turn in left items. I apologize that your phone wasn't found on our first attempt. We have your information and if the phone turns up I will be sure to reach out personally. I hope that we can find the item and recover your feeling about our hotel. Sincerely, Frank Quallen General Manager
3 out of 5
by A verified traveler

Nice Hotel but Dated

Posted Oct 31, 2015
Location: There are many popular restaurants nearby so you can get a good meal at a reasonalbel price.
Overall the hotel was nice but the rooms were dated. The bed and linens were very comfortable and clean but the furniture was badly stained, the room smelled of mildew and the bathroom was missing hardware. At least they had a very good coffee shop in the hotel.
Comment from Hotel Management
Oct 31, 2015 by General Manager , Hotel Management
Thank you for being our guest. Your comments about the convenience of our location and our comfortable mattress and clean linens, were a pleasure to read. We are also happy that you liked our onsite restaurant as well. We appreciate your feedback regarding updating our guests rooms and we would like to inform that we are in the process of preparing our renovation plans. We hope that you will return for another stay on your next trip to the area. Sincerely, Frank Quallen General Manager
4 out of 5
Recommended
for Couples
by Amalee from Alabama

F u pay me

Posted Oct 26, 2015 on Hotels
I was bummed because they found every possible way to charge you parking ,internet , the tip on your free breakfast which was not self serve
5 out of 5
Recommended
for Everyone
by A verified traveler from Fayetteville, AR

Upscale & modern, clean and on budget

Posted Oct 19, 2015
Great breakfast buffet and menu options. Bar and restaurant and sundries and coffee stand. Room was clean and very spacious. Linens were wonderful.
Comment from Hotel Management
Oct 19, 2015 by General Manager, Hotel Management
Thank you for your five star review. We are glad that you loved our clean and spacious accommodations, our eateries, as well as, delicious breakfast along with the food we served. We hope to have you back with us soon. Sincerely, Frank Quallen General Manager Renaissance Orlando Airport Hotel