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Reviews of Blue Tree Resort at Lake Buena Vista

3 out of 5
Blue Tree Resort at Lake Buena Vista
12007 Cypress Run Road, Orlando, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 826 out of 1616 reviews" "
Rating 8 - Good. 517 out of 1616 reviews" "
Rating 6 - Okay. 168 out of 1616 reviews" "
Rating 4 - Poor. 73 out of 1616 reviews" "
Rating 2 - Terrible. 32 out of 1616 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The suite was older but they are in the process of remodeling.
Stayed 7 nights in Apr 2024

10/10 Excellent

Gareth

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay really nice pools and rooms. Comfortable beds with great aircon in rooms and location. Would definitely recommend and stay here again.
Stayed 15 nights in Mar 2024
Response from Vince Driscoll on Apr 8, 2024
GREAT! Thank you for your kind words! We hope the next time your vacation plans calls for the Orlando area you will once again think of the Blue Tree Resort At Lake Buena Vista!

4/10 Poor

Susan, THorndale

Traveled with family
Liked: Cleanliness
The condo they gave us was very old and very tired. There was a very strong musty smell and we had no air conditioning. The TV didnt work and was old. They sent a maintenance man to our unit but he didnt speak English. Another man came and he gave us a newer TV and replaced the furnace filter but couldnt fix the air conditioning. We were very hot overnight. The next day they "fixed" the air conditioning. Our furniture was very old and very uncomfortable and dirty. We killed many cockroaches. We lost cable for long periods of time several times. After 2 weeks we lost our air conditioning again. The man who came said they couldnt fix it but called the front desk and thy said we could move to another condo that wasnt updated and had no washer and dryer. I said no and 2 minutes later they said they could give us an updated condo with a washer and dryer! (Why didnt they give us that in the first place!) We moved at 9 pm Newer condo was much better but we had to run the hot water in the kitchen for a long, long time to get hot water they came but didnt fix it. The man who helped us was very kind and did his best to help. We have been to Florida over 50 times and have never had a worse experience
Stayed 28 nights in Mar 2024
Response from Vince Driscoll on Apr 5, 2024
Thank you for you review. I have to disagree with your review. You were placed in a semi renovated suite with new tiled flooring instead of carpeted suite. We would never place you or any guest in a suite that the air conditioning was not working or was dirty as you claim. I can agree the air conditioning in your first suite needed some maintenance which was done immediately for you. When the air conditioning ceased to work you were immediately accommodated to an owners suite which is fully renovated. Owners get first priority for these suites. You were lucky since an owner cancelled and you were placed in one of these suites. We went above and beyond for you during your stay and feel this is not a fair review in my opinion knowing the history of what happened.

10/10 Excellent

Yokasta

Liked: Cleanliness, property conditions & facilities
Very nice staff
Stayed 2 nights in Mar 2024
Response from Vince Driscoll on Mar 28, 2024
AWESOME! Thank you for your kind words! I will make sure I let the staff know of your kindness! We hope you will come back very soon!

10/10 Excellent

Luz

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice and updated! Super clean, everything we found everything we needed for our stay! There is a musty smell when you first walk into the apartment the it kind of goes away, it may have something to do with the air conditioner.
Stayed 3 nights in Mar 2024
Response from Vince Driscoll on Mar 25, 2024
Thank you for your review. So sorry about the musty smell when you first got into the suite. Yes that is possible that when you put the air conditioning on stronger it took the smell away. Next time make sure you contact the front desk they could place you in an alternative suite as long as there is availability.

8/10 Good

Brent

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
I liked that they had security walking around. I liked the options of 4 pools. I would have liked the pools to be a tad warmer (Pool one was the warmest) and I would have liked a hot tub at each pool. One poo was not heated at all. And I don't like that people smoke at the pools.
Stayed 16 nights in Mar 2024
Response from Vince Driscoll on Mar 25, 2024
Thank you for your candid review. Yes 3 of our pools are heated and 1 is a cold water pool that is not heated some people prefer that over heat especially in very warm days in Florida. There are designated areas for smoking at the pool areas so not sure if people are following the rules. So sorry. Hope you will come back and stayw ith us again very soon!

10/10 Excellent

Celine

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Would definitely stay here again!
Stayed 8 nights in Feb 2024
Response from Vince Driscoll on Mar 21, 2024
GREAT! Thank you for your great review! We are looking forward to your next visit with us!

10/10 Excellent

Bryonna

Liked: Cleanliness, property conditions & facilities
Stay was great
Stayed 5 nights in Feb 2024
Response from Vince Driscoll on Mar 6, 2024
AWESOME! So glad you enjoyed your stay with us and we look forward to your next visit in the near future!

8/10 Good

Rita

Traveled with partner
We really enjoyed our stay, the front desk agent were super helpful. The only downside was the internet, we have our own data and our 5g was not coming in very strong, had to be beside a window for it to work.
Stayed 3 nights in Jan 2024
Response from Vince Driscoll on Mar 6, 2024
Great! So glad you enjoyed your stay with us! So sorry about the internet situation! Sometimes that happens and unfortunately we do not have any control over the situation.

10/10 Excellent

Stefania

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Vince Driscoll on Mar 6, 2024
Great! Glad you enjoyed your stay with us and we are looking forward to your next visit!

10/10 Excellent

SYED

Traveled with family and small children
Liked: Cleanliness, amenities
Overall good condition but as we enter the apartment, it feels there is smell as if the unit is closed since long time, so I have to buy so many air freshners to reduce the smell.
Stayed 6 nights in Jan 2024
Response from Vince Driscoll on Mar 6, 2024
Oh boy so sorry to hear that! We hope you will give us another chance in the future!

10/10 Excellent

Nadine

Traveled with family
Liked: Cleanliness, room comfort
Stayed 12 nights in Dec 2023
Response from Vince Driscoll on Mar 6, 2024
AWESOME! So glad you enjoyed your stay with us and we are looking forward to your next magical vacation at Blue Tree Resort!

10/10 Excellent

Christine

Liked: Cleanliness, property conditions & facilities
Beautiful resort . Friendly Staff Beautiful Rooms. We stay here At least 4 times a year
Stayed 2 nights in Dec 2023

8/10 Good

Stephen

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room was small other than that it was great. Nice condo, porch, quiet, great location. But for the price it was awesome!
Stayed 4 nights in Dec 2023

6/10 Okay

Karen

Stayed 3 nights in Dec 2023

10/10 Excellent

Brandy, Pingree

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property, four swimming pools all are heated except one. Set up like an apartment. All staff was extremely friendly and helpful. Had an amazing time here.
Stayed 6 nights in Dec 2023

4/10 Poor

dong

Traveled with family
Too much old
Stayed 3 nights in Nov 2023
Response from Vince Driscoll on Nov 28, 2023
Thank you for your review! So sorry your stay was not up to par. We wish you had contacted our front desk to change your suite to a more suitable one. We are in the midst of renovation and will take some time since we have 11 buildings to complete! We hope you will give us another chance in the future!

4/10 Poor

Polin

Traveled with family
Not cleaned
Hotel very tired and not properly cleaned.
Stayed 8 nights in Oct 2023
Response from Vince Driscoll on Nov 6, 2023
Thank you for your review! We are in the process of renovating all our buildings but please be patient we have 11 total so it will take some time, As far as your suite not being clean we hope you contacted front desk to either have the suite recleaned or moved to an alternative suite. We hope you will give us another chance in the future!

10/10 Excellent

Brandy

Traveled with group
Liked: Cleanliness, room comfort
Close to everything
Great property, convenient location. My second stay here, but not my last.
Stayed 3 nights in Sep 2023
Response from Vince Driscoll on Oct 25, 2023
AWESOME! Thank you so very much for your kind words. We look forward to your next arrival!

10/10 Excellent

Michele

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love the home like feeling!
Stayed 3 nights in Sep 2023
Response from Vince Driscoll on Oct 13, 2023
AMAZING! Thank you for your kind words and we look forward to your next arrival at Blue Tree Resort!

8/10 Good

Marcus

Disliked: Property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Vince Driscoll on Sep 28, 2023
Thank you for your review! We hope you will come back and stay with us again in the near future!

10/10 Excellent

Dania

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Vince Driscoll on Sep 28, 2023
AWESOME! Thanks for the amazing review!

10/10 Excellent

Anne-Marie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved my stay at Blue Tree. It was quaint and the staff were amazing. It was clean and the pools, spa and grounds were just beautiful!!! I would definitely recommend this place to family and friends. I loved that it didn’t cost an arm and a leg! Five stars in my book!!!
Stayed 7 nights in Sep 2023
Response from Vince Driscoll on Sep 28, 2023
AWESOME! Thank you so very much for your amazing review! We are so glad you enjoyed your stay and looking forward to your next visit with us soon!

10/10 Excellent

Nephari Rochelle

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I truly enjoyed my stay. My family and I felt safe and in convenient proximity to everything. Will definitely visit again. ❤️
Stayed 3 nights in Sep 2023
Response from Vince Driscoll on Sep 28, 2023
GREAT! So glad you and your family felt safe and glad you especially liked our location! We look forward to your next stay with us!

8/10 Good

Nicole, Bridgetown

Traveled with family and small children
Liked: Amenities
My family (2 adults, 2kids) stayed at the property for a week. There is no bell service which was a disappointment. We got a taxi to the hotel then had to walk through the rain to our room which was on the opposite end of the property with our two kids and luggage. The staff were friendly and did express apologies because they were not allowed to transport luggage in the golf cart. Once in our room we settled and the rest of the vacation went smoothly. The kids enjoyed the pool areas and the shuttle services to the parks were a plus. I would stay here again.
Stayed 6 nights in Aug 2023
Response from Vince Driscoll on Sep 20, 2023
AWESOME! Thank you so very much for your feedback. Our apologies for your inconvenience. Since we are not a traditional hotel but are a condominium association we don't have the staff to assist during certain times such as your situation. We hope you will come back and stay with us in the future!

10/10 Excellent

Brian

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I have been staying at the Blue Tree Resort for 30 years and have loved it every single time! This time wasn’t any different. Everything was 10/10. Thank you so much for all the hard work you do!
Response from Vince Driscoll on Sep 7, 2023
AWESOME! I will make sure to let the staff know of your kind words! We look forward to your nxt visit with us very soon!

10/10 Excellent

Josh

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was our 4th time staying here and love it. Thomas was the best
Stayed 7 nights in Aug 2023
Response from Vince Driscoll on Sep 7, 2023
AWESOME! Thank you for your kind words! I will let Thomas know of your kind words! See you again soonhopefully!

4/10 Poor

Daniel

Stayed 2 nights in Aug 2023
Response from Vince Driscoll on Sep 7, 2023
Thank you for your review. We hope you will come back and give us another try in the future!

2/10 Terrible

Peter

Disliked: Cleanliness, property conditions & facilities
It had all the convinces we were looking for
Response from Vince Driscoll on Sep 12, 2023
I think you meant 5 out of 5 sounds like you were happy with our resort!

2/10 Terrible

Jessenia

Traveled with family and small children, Traveled with group
Disliked: Cleanliness, amenities
Beware, roaches and blood stains found in the carpet. When reaching out they said roaches appear anyway despite their “pest control efforts”. I’ve stayed in many other hotels in Orlando and have not had this issue. I did have to go out and buy my own cleaning supplies since I didn’t want to to switch rooms at 2am with a 2 year old. The place is outdated and needs a lot of cleaning. Checkout is also the earliest of any other hotel I’ve stayed at in the Orlando area. Hotel refused a refund but I guess you get what you pay for, I wouldn’t recommend.
Response from Vince Driscoll on Sep 7, 2023
Thank you for your review. We are sorry you felt this way even though we did assist you during your stay with us.

10/10 Excellent

Katie

Liked: Cleanliness
Stayed 14 nights in Jul 2023
Response from Vince Driscoll on Aug 17, 2023
AWESOME! Glad you enjoyed your stay with us! We hope to see you again in the future!

6/10 Okay

Valeria

Traveled with family
Disliked: Cleanliness
I liked twin bedrooms two bathrooms for the price they do need to wash the bedding it was dirty dish washer was not great but other then that was not bad and 15 min or less to all the Disney parks.
Stayed 9 nights in Jul 2023
Response from Vince Driscoll on Aug 7, 2023
Thank you for your review. So sorry your experience was not perfect. We hope you will give us another chance in the future!

10/10 Excellent

Husam

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very good we had a nice family vacation
Stayed 2 nights in Jul 2023
Response from Vince Driscoll on Aug 7, 2023
AWESOME! Looking forward to your next stay with us in the future!

6/10 Okay

Christy

Traveled with family and small children, Traveled with family
Disliked: Cleanliness
I usually don’t write reviews unless it’s a positive one. But I have to say, the condo we stayed in needs a complete makeover. The carpets were absolutely disgusting to the point I made my family wear shoes the whole time. It felt unsanitary, and ants were crawling all over the kitchen— even though we never brought food in. We dined out. The coach was old and smelled, so we put sheets over them to sit. I was hopeful when we were driving around the complex, because it is pretty nice (besides the construction) . Outside the condo doors are nice, pools look nice. Walk into the room, not so much. Luckily, we only stayed here two nights and moved on to another location. Please consider tiling the units.
Stayed 2 nights in Jul 2023
Response from Vince Driscoll on Jul 24, 2023
So sorry to hear this. I hope you called down to front desk to have them put you in a more acceptable suite. Our apologies. We are in the midst of renovation and will take some time since we have 11 buildings in total. Our flooring is tile that looks like wood so it will be awesome! We hope you will give us another chance in the future!

2/10 Terrible

GUILLERMO

Stayed 5 nights in Jul 2023
Response from Vince Driscoll on Jul 21, 2023
Thank you for your review. Looks like you were not satisficed with the resort. We hope you will give us another chance in the future!

10/10 Excellent

Anthony Michael

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice clean helpful
Stayed 7 nights in Jun 2023
Response from Vince Driscoll on Jul 10, 2023
AWESOME! Thanks for the great review! We hope you will come back and stay with again very soon!

8/10 Good

Leslie

Stayed 4 nights in Jun 2023
Response from Vince Driscoll on Jul 21, 2023
Thank you for your review of our resort! We hope you will come back and stay with us again in the future!

10/10 Excellent

MELISSA, WELLINGTON

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Vince Driscoll on Jun 27, 2023
GREAT! Thank you so much for your review! We appreciate your feedback and we look forward to your next arrival!

10/10 Excellent

Mary

Business traveler
Liked: Cleanliness, room comfort
Stayed 5 nights in Jun 2023
Response from Vince Driscoll on Jun 27, 2023
Thank you for your great review of our resort! We hope you will come back and stay with us again very soon!

8/10 Good

KRISTY

Liked: Cleanliness, room comfort
Enjoyed
Although there was construction going onfor the most part, things were nice. In my opinion, they need more on-site activities
Stayed 3 nights in Jun 2023
Response from Vince Driscoll on Jun 7, 2023
Great! Thank you for the review. We do have a full activities schedule 7 days a week at least 5 per day which is a full schedule for 2 activities employees. Hope you will come back and stay with us again.

4/10 Poor

Katey A

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
Had trouble checking in, they were saying I didn’t pay when I did. Got locked out of my room twice the door lock was broken.
Stayed 7 nights in May 2023
Response from Vince Driscoll on Jun 7, 2023
So sorry you had that happen. Expedia has a virtual card or the guest pays on arrival. The reservation may have put put in wrong in the notes that guest pays. If that was the case, our apologies. So sorry about the door lock sounds like the batteries were low. Hope you will give us another chance in the future.

8/10 Good

Bruce

Traveled with family
Liked: Cleanliness, room comfort
Good for the money
We had a great time, everything was clean, staff was great. Just need to update carpet in condo and replace old bathtub.
Stayed 4 nights in May 2023
Response from Vince Driscoll on Jun 7, 2023
AWESOME! Glad you had a great time overall! We are in the midst of renovation which will take some time to complete since we are 11 buildings in total. Plans are no carpet, tiled floors that look like wood which will be great! We hope you will give us another chance in the future!

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, room comfort
3day stay
Nice comfortable apartment style property.parking was good.staff was prompt in responding.
Stayed 2 nights in May 2023
Response from Vince Driscoll on Jun 7, 2023
AWESOME! Thanks for your great review and we look forward to your next arrival!

10/10 Excellent

Linda

Traveled with group
Liked: Cleanliness, room comfort
It was a very nice place to stay . I stayed 5 nights .
Stayed 5 nights in May 2023
Response from Vince Driscoll on May 16, 2023
AWESOME! Thanks for your great review of our resort! We are so very happy you enjoyed your stay with us and we look forward to your next arrival in the near future!

2/10 Terrible

Roberto

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Over all nice stay but getting a hold of anybody to modify or change a reservation is a nightmare, im still waiting for reimbursement for checking out a day early, I tried to modify my stay a month in advance n they told me I had to pay in full first and upon check out I would get reimbursed after countless phone calls you can never get a hold of the so calf reservation manager who never answers there phone , I feel like I’m going to the Wizard of Oz asking for a new heart I still have not yet met the wiz.
Stayed 5 nights in Apr 2023
Response from Vince Driscoll on May 5, 2023
Roberto thank you for your review. The reservation department explained to you as did the front desk you had to contact Expedia since you booked with them and not with our resort. Expedia never contacted us for any such refund. You were taken care of from our department so this review is not a fair review.

10/10 Excellent

Alvaro

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent property, the personal was very friendly and helpful.
Stayed 3 nights in Apr 2023
Response from Vince Driscoll on May 5, 2023
AWESOME! Thank you for your review of our resort and we are so glad you enjoyed your stay with us. We look forward to your next stay in the near future!

10/10 Excellent

Kristen Leigh

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The furniture needs to be updated beds weren’t that comfortable but other than that it was great.
Stayed 8 nights in Apr 2023
Response from Vince Driscoll on May 5, 2023
GREAT! Glad you had a great time and we hope you will tell all your friends and family about our great resort! See you again very soon!

6/10 Okay

Chad, Edmonton

Traveled with family and small children, Traveled with family
Disliked: Cleanliness
Overall the property it’s self was somewhat tidy, pools and hot tub did need more attention for cleanliness as well as some minor touch ups, the outdoor bbq was a nice feature but they only get cleaned in the mornings so they do get pretty dirty and no scrubbers to be able to clean yourself. Unfortunately our room was one that was not updated so it had very old ripped up carpets with multiple stains and walls looked to have mold painted over, we did ask to move but was informed we would be charged more and only if there was space available, since already having to spend enough on this trip we didn’t want to spend even more on this place. We heard through a few people in the pool area that if booking through 3rd party like Expedia and etc that they tend to give out the old un-renovated suites which is sad. Unfortunately for our family we would not stay here again and would not recommend to our friends and family that travel to Florida.
Stayed 8 nights in Apr 2023
Response from Vince Driscoll on May 5, 2023
Thank you for your review of our resort. As far as the updated rooms are only our owners get first priority of those rooms. We do not give old rooms to Expedia guest as you stated that is not correct Chad people have no idea what they are talking about unfortunately. We are in the midst of renovation but we have 11 buildings in total and only 2 buildings are complete which owners buildings at this time. We hope you will give us another chance in the future and come back!

6/10 Okay

Craig

Traveled with group
Liked: Cleanliness, property conditions & facilities
Good overall but pretty dead at the pool area. No music. Good for retired folks I guess but not for me. Also. No restaurant on site. Grande villas next door is much better bang for the buck
Stayed 6 nights in Apr 2023
Response from Vince Driscoll on Apr 26, 2023
Thank you for your review of our resort! So sorry you felt that way and hope you will give us another chance in the future!

6/10 Okay

Demetrius F

Stayed 5 nights in Apr 2023
Response from Vince Driscoll on May 16, 2023
Thank you for your score regarding our resort. It looks like we could have done something better for your stay and hope you will give us another chance in the future!