Posted Dec 27, 2016
I already gave an highly positive review of the hotel (Sheraton Suites, Orlando)two days before checking out, but something somewhat negative happened the day after. I was disappointed and I even intended to write the corporate office. However, having worked in a five-star hotel myself I changed my mind, hoping that the employee did not really mean what he said, or was mis-translated. Even with that experience, I would rate it a 4.5 and yes, I would still recommend it to friends.
Comment from Hotel Management
Jan 4, 2017 by email@example.com, Hotel Management
I am happy to hear that you found our team courteous and appreciate your recommendation. I would very much like the opportunity to speak with you further regarding your experience toward the end of your stay.