Ratings based on 2,107 Verified Reviews

4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
1 out of 5
Recommended
for Everyone
by A verified traveler

not sure

Posted May 31, 2017
Pros: room was clean
Cons: move room
Location: location was great
i was givin a room that was next to elevators and dumpster so when the elevator move i could hear it and the dumpster truck came threw it was a loud bage at 6am. twice doing my stay.
Comment from Hotel Management
Jun 2, 2017 by Sheila, Hotel Management
We are very sorry for the inconveniences you suffered and trust that your room was changed as soon as our staff was made aware of the issue. Thank you for mentioning our cleanliness and we are glad you enjoyed our location.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Haven, CT

Great experience

Posted May 29, 2017
The staff was nice and pleasant. Breakfast was ok. Hotel is located around a lot of stores and restaurants which was a plus. Walking distance for everything. I would stay here again on my next trip to Fl.
4 out of 5
Recommended
for Families
by A verified traveler

Nice hotel great location near airport

Posted May 26, 2017
Pros: Location
Cons: Maids need to leave soap had to go downstairs twice to get soap in the week we were there.
Location: Everything was close and great places to eat.
Loved the location did not have to go far to whatever we decided to do. Overall we will stay here again.
Comment from Hotel Management
May 30, 2017 by Sheila, Hotel Management
We were thrilled to hear you appreciated our location and that you would stay with us again. We have brought your comment to the attention of our Executive Housekeeper and sincerely apologize for the inconvenience. We hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel too close to the Airport.

Posted May 17, 2017
May 12-15 2017. It was an amazing hotel. The room looked great. It was a suite as a matter of fact which my wife and I enjoyed to the fullest. The pillows of the bed were like no other. You guys should enjoy those pillows. The only thing bad about the hotel it's the location. They charged us 10 dollars per night because it is located too too close to the airport. I don't think they should charge the customers that amount just because it is too close to the airport. It is not my fault that it was built too close to the airport. Everything else was amazing. The bar, pool, restrooms, I would definitely go back if They don't charge me the 10 dollars per night.
Comment from Hotel Management
May 22, 2017 by Jessica, Hotel Management
We are so happy to hear that you and your wife enjoyed your suite and the pillows, which are unique to the Sheraton Signature Experience bedding ensemble. All full-service properties in the airport area charge for overnight parking, our rate being presently the lowest. We are looking forward to your next visit!
4 out of 5
Recommended
for Everyone
by A verified traveler from c

Close to airport.

Posted Apr 27, 2017
Close the restaurants. Amazing service at hotel. Had to call for for air conditioning stop working was there in 5 Minutes to fix. Very clean room .i would stay here again. Comfortable bed and pillows.
Comment from Hotel Management
May 2, 2017 by Jessica, Hotel Management
Thank you so much for your comments Melissa. We are pleased that you experienced comfort and convenience while staying at our property. We are happy that our Engineering Team was able to remedy the issue for you in a timely manner. We look forward to your future visits!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 26, 2017
It was a good experience, staff very polite and helpful, everything was clean and organize
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 26, 2017
Pros: Easy check-in. Courteous staff.
Cons: There was a musty smell in the bathroom, almost as if the shower curtain had been left in the washing machine too long or had to hang dried too often.
Location: Very close to shopping, amusement/theme parks, etc.
Hotel was very nice, quiet, clean. As described in the Expedia listing.
Comment from Hotel Management
Apr 26, 2017 by Jessica, Hotel Management
We are pleased that our property met your expectations and that our team demonstrated their passion for guest service. I will bring your comment regarding the shower curtain to the attention of our Housekeeping Leadership team in order to correct. We look forward to welcoming you back for a return visit.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Grand Rapids, MI

Will definitely be back

Posted Apr 19, 2017
Pros: The room itself was top-notch. Staff was very courteous and helpful. VERY clean and had a convenient location.
Cons: Elevator was out of service when I checked out, which made lugging my suitcase down from the 3rd floor cumbersome, but it was a minor inconvenience.
Location: Lots of restaurant options nearby. I was there for work, so I didn't get to explore many social options, though the hotel provided info.
I traveled to Orlando for work and could not have been more pleased with the Sheraton Suites. The room was very clean, comfortable, and spacious. It was convenient to both the airport and my business destination. The staff was friendly and helpful. The on-site restaurant had good service and a nice-sized menu. Room service was prompt. The pool area was especially nice, as it had both indoor and outdoor options. Overall, I would recommend this hotel without hesitation. I will definitely be spending my return business trips with them.
Comment from Hotel Management
Apr 21, 2017 by Ana M. , Hotel Management
We are honored to read that we will be your property of choice during your future business trips and are happy to hear that our location and amenities are so conducive to your needs. We look forward to welcoming you soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel close to the airport

Posted Apr 14, 2017
Pros: It was close to the airport and it had a restaurant. Food was very good.
Location: Does not apply to me.
I had a room by the pool and exercise room. It was very noisy. Otherwise room was very nice!!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, GA

Convenient location to airport.

Posted Apr 7, 2017
We were stranded after our flights were cancelled. This was a convenient location. Transportation was provided from and to the airport. It was pricey, but we were tired and afraid we would be sleeping at the airport so we booked it quickly.
Comment from Hotel Management
Apr 11, 2017 by Sheila, Hotel Management
Travel can be challenging these days, but we are happy you chose to stay with us when your flight cancelled. We hope you enjoyed your short stay and are glad you appreciated our location and complimentary airport shuttle.