Ratings based on 3,224 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
90% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from v

Great Stay!

Posted Aug 24, 2016
Love this place- it's where I stay whenever I go to orlando!!
5 out of 5
by A verified traveler

Posted Aug 24, 2016
I recommend this hotel is very close to the atraccion park
5 out of 5
by A verified traveler from CA

Nice hotel

Posted Aug 22, 2016
Pros: Everything..
Location: ESPN sports complex, Disney Springs, Disney, Beach...Great location
Nice and clean place.. Very close to everything if your going for Disney stuff.. washer and dryer was so nice to have in your room too.
5 out of 5
by A verified traveler from Texas

Posted Aug 17, 2016
Great experience it close to Disney and Resort was beautiful. Housekeeping was on point and just a call away for towels and consumables. We stayed in villa and had designated parking right in front of our villa. Appreciated the security as well as concierge staff. We got our Universal tickets at resort discounted rate $30 cheaper than online. Zimmies Restuarant was excellent. This resort was top notch.
Comment from Hotel Management
Aug 19, 2016 by das, Hotel Management
We thank you for sharing your impressions, views and opinions of the Sheraton Vistana Resort. Your valuable comments were already escalated to the various departments to express accolades. We are glad that your expectations were met this year, as we look forward to serve you again soon. Sincerely,
3 out of 5
by A verified traveler from Seattle, WA

Nice hotel, but service was lacking

Posted Aug 16, 2016
Location: 15 minutes from Disney. 2 bedroom condo was spacious and clean Vacation with my wife, 16 year old daughter and 13 year old son. Issues: 1) Bathtub was clogged, asked for it to be unclogged of the front desk AND housekeeping, no one came. I even wrote a note with a tip for housekeeping 2) Asked housekeeping for extra sugar packets and creamers, none, even after leaving a generous tip with a note 3) We were on the bottom floor, early every morning we woke up to people walking on the creaky floors 4) 2 out of 4 room keys didn't work, too much of a hassle to go to the reception desk that's located in another building (too far to walk) 5) Breakfast at $14 per person is terrible; don't get it. Better options at the General Store on site; breakfast croissant sandwiches are better 6) We asked for a wake up call on our last day to go to the airport. No call!!! Luckily, being paranoid about missing our flight, I set my iPhone alarm. It's about 10-15 minutes from Disney, about 20 minutes from Universal, and about one hour from Kennedy Space Center. If you can deal with the above issues, I would recommend this place. However, if your tolerance level is lower, there are hundreds of other comparable lodging options out there. Good luck!
Comment from Hotel Management
Aug 19, 2016 by das, Hotel Management
It is with regret that we read of your experience at the Sheraton Vistana Resort, which was not delightful! We are very sorry to learn about the array of issues, and hoped some of which were addressed prior to your departure. Please accept our humble apologies. We take your comments seriously, and we are very sorry that our team did not meet your expectations. Please share the villa #, date of stay for my research. We look forward to hear from you soon. Sincerely, Dassie Resort Management Team
5 out of 5
by A verified traveler

Posted Aug 10, 2016
Excelente espaço, todos os equipamentos e móveis novos, piscinas maravilhosas, atendimento eficiente e rápido!!! Luxo
Comment from Hotel Management
Aug 15, 2016 by MO, Hotel Management
Nós agradecemos-lhe por ter tomado a tempo para escrever e compartilhar sua experiência maravilhosa no Sheraton Vistana Resort. Estamos satisfeitos que você chegou aqui com segurança, e obrigado por compartilhar seus comentários e impressões com Parceiro Expedia. No Sheraton Vistana Resort, a nossa missão é garantir que nossos clientes se sentir especial, seguro e confortável, é uma honra saber que nossa equipe se reuniu suas expectativas em todas as categorias. Esperamos levar de volta e servir de forma satisfatória. Atenciosamente, Maria Equipa de Gestão Resort
4 out of 5
by A verified traveler

Posted Aug 8, 2016
Great Resort, everything is near the hotel , the long distance is about 10 minutes wich is universal and seaworld everything else is very close. I highly recommend the resort to anyone who really want to spend time in there so many things to do.
Comment from Hotel Management
Aug 9, 2016 by GMSVR, Hotel Management
Thank you for your kind review! I hope that we exceeded your expectations! Please complete our on-line survey when you receive it!
4 out of 5
by A verified traveler from Essex, England

Location, Location

Posted Aug 8, 2016
Ideally situated for Disney, parks and springs. Comfortable and well equipped 2 bed apartment . We decided not to drive and used Uber for most of stay which was more economical than car hire and parking. Small problem was the resort itself is huge and we were in the Lakes which on a hot humid day is not a pleasant walk to shop onsite or welcome centre. The resort provide resort transfer buses but these can take up to 25/30 minutes and waiting outside in heat and missing reservation made due to pick up times tarnishes the fact the resort offer this benefit. The Bell men and cleaning staff were so friendly , guest services could learn from them! Overall enjoyed our stay and location unless actually staying on Disney would be hard to beat. Just a few tweaks required.
Comment from Hotel Management
Aug 9, 2016 by GMSVR, Hotel Management
Thank you for your review! Your feedback is important to us! I will pass along your kudos as well as your constructive criticism for our Guest Services department. Looking forward to the completion of your survey that you will receive via email.
5 out of 5
by A verified traveler from Atlanta

非常好的酒店

Posted Aug 8, 2016
这家酒店真的很好,一打开房门里面的设施太棒了!非常舒适和温馨。我们住了三天,每天都在厨房做饭吃,厨房什么用具都齐全。从酒店去各个主题乐园和超市、outlet都非常近。超值的价格五星级的酒店体验!强烈推荐!
5 out of 5
by A verified traveler from mex

Excelente opción!!!!

Posted Jul 29, 2016
El tamaño y equipamiento de las habitaciones es ideal, cuentas con todo lo necesario para unas súper vacaciones.,la ubicación te permite ir a parques y hacer compras todo en distancias embistes a 10 minutos. Muy recomendable para ir en familia
Comment from Hotel Management
by MO, Hotel Management
Le damos las gracias por tomarse el tiempo para escribir y compartir sus comentarios maravilloso, teniendo en cuenta que sólo pasamos una noche en el hermoso Sheraton Vistana Resort! Muchas gracias por los comentarios compartidos con Expedia Partner, que ya hemos escalado a nuestro equipo directivo. Esperamos volver a recibirlo, es de esperar durante una semana entera, donde se puede explorar y disfrutar del ambiente, servicios y nuestra hospitalidad. Gracias nuevamente por su regalo de Votación. Atentamente, Maria Equipo de Gestión Resort