Ratings based on 2,705 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Hotel muy cerca de los parques y muy tranquilo.

Posted May 23, 2016
Pros: La ubicación
Location: Muy Buena.
El hotel Bueno en general, la limpieza de la habitacion deberia ser mas profunda.
5 out of 5
by A verified traveler from Newfoundland

Posted May 16, 2016
Pros: Both Pools were amazing
Cons: Price
Location: Only minutes the Outlet Mall, SeaWorld and Aquatica.
Check-in was quick, the room was nice, the resort and pools were amazing. We would definitely look into staying here again in the future.
Comment from Hotel Management
May 16, 2016 by Calvin P. , Hotel Management
Hello Stephen, Thanks for taking the time to share comments with us regarding your stay. We are glad to hear that you were pleased with the amenities that we have to offer, such as the pool and that our location served as a convenience to you. We really hope to have you back for another stay in the future! Best Regards, Calvin P.
5 out of 5
by A verified traveler from Dordrecht

Geweldig! :)

Posted May 15, 2016
Super instalaties, heel schoon, house keeping team is geweldig. Perfect voor families met kinderen, de kamers hebben alles wat je nodig heb. Heerlijk genoten van ons vakantie! Wij komen zeker terug!
Comment from Hotel Management
May 20, 2016 by Calvin P., Hotel Management
Gaby Cisneros, Dank u voor de tijd neemt om commentaar met ons over uw recente verblijf delen. We zijn zeer verheugd te horen dat u tevreden bent met uw accommodaties waren. Hopelijk kunnen we u snel weer terug! Beste wensen, Calvin P.
4 out of 5
by A verified traveler from Mpls, MN

Peaceful place to stay....

Posted May 15, 2016
Pros: Love the pool - especially having a "quiet pool" that attracts the middle aged crowd. Have always loved their pina coladas (even without alcohol!).
Cons: A lot of the housekeeping staff seemed to not speak English and it made it frustrating to try and communicate with them
Location: I had a convention - my kids went to Universal twice for Harry Potter stuff. Nice outlet nearby.
Spent the past week there. Staff told us they were in the process of changing management. Stayed in the villas closer to the main pool by choice. We were told there were nicer rooms in the newer villas but didn't want to be that far back in the development. As a result - rooms were a bit dated, but roomy and well equipped. Beds were very comfortable. Disappointed that the Marketplace was back in the development and not closer to the main pool. Also, Marketplace didn't open til 8 am and it made it difficult to get coffee/pastries there prior to going to my conference. Appreciated that the pool stays open late. With as large a facility, would have been nice to have more flexible dining options on site. Went down one day for lunch and they were closed all afternoon (no prior notice that I was aware of).
Comment from Hotel Management
May 21, 2016 by Social Media Coordinator , Hotel Management
Shelly, It is truly unfortunate to hear that you encountered several inconveniences during your recent stay, especially those related to dining. We offer our sincerest apologies, as this should not have been the case. Please rest assured, as we have made note of the issues raised and have taken the appropriate measures to ensure that things like restaurant closures do not happen without notification in the future. Overall, we thank you for the valuable feedback as it offers us the opportunity to make improvements for valued guests such as yourself now and for times to come. Hopefully we can better serve you during your next stay. Best Regards, Calvin P.
4 out of 5
by A verified traveler from Chicago, IL

Very nice resort but the beds are soft!!

Posted May 15, 2016
This resort was very nice and a lot of stuff for toddlers to do. My 2 year old son loved the park and the small kiddie pool. The room was very clean and the staff was great. My only complaint is the beds are hard. I didn't sleep the entire week I was there. If you like a firm bed you should be fine but if you need soft and sleep means a lot to you pass on this place.
5 out of 5
by A verified traveler

Super Apartment Anlage für die ganze Familie

Posted May 15, 2016
Unser 5 jähriger Sohn und wir haben uns rundum wohlgefühlt. Zwei tolle Poolanlagen, mehrere Grillplätze sorgen für eine Menge urlaubsspaß! Das Highlight bleibt aber wohl das große Piratenschiff und die Rutsche. Schön war auch das immer drei Bademeister am Pool waren und die Kinder fest im Blick hatten! Grandios ist auch die Lage alle Parks sind in Ca 20 Minuten zu erreichen und ein riesen Outlet Center ist nur 5 Minuten entfernt. Wir fahren auf jedenfall wieder hin. Unser Zimmer war Ca 100m2 groß und bot von der voll eingerichteten Küche bis zum Whirlpool allen erdenklichen Luxus! Inkl Waschmaschine und Trockner! Familie Naumann
Comment from Hotel Management
May 19, 2016 by Calvin P. , Hotel Management
Hallo Traveler, Vielen Dank für die Zeit nehmen, Kommentare mit uns zu Ihrem Aufenthalt zu teilen. Wir freuen uns zu hören, dass Sie mit den Annehmlichkeiten zufrieden waren, die wir zu bieten hatten, vor allem die Picknickplätze und die Pools. Wir hoffen sehr, Sie bald wieder zu haben! Freundliche Grüße, Calvin P.
4 out of 5
by A verified traveler

Posted May 11, 2016
Nice sized room, clean and well maintained for the age of the property .
Comment from Hotel Management
May 16, 2016 by Social Media Coordinator , Hotel Management
Hi Anonymous, We are happy to hear that you were pleased with your accommodations and the overall maintenance of the property. Thank you for taking the time to share comments with us regarding your stay. Best Regards, Social Media Coordinator
4 out of 5
by A verified traveler from nassau bahamas

They lack a little in communicating and accuracy

Posted May 11, 2016
Pros: The environment is conducive
Cons: Communicating in full of services offered not leaving out any options
Location: Shopping Outlets and parks
I was misinformed about day pass rates on I trolley transportation he told me a fee of 2 I discovered paper after reading That a three dad pass could be purchase in finding out my last day tried to purchase one day pass they were out of them
4 out of 5
by A verified traveler from Colorado

Excellent location and room size!!

Posted May 1, 2016
Pros: Room size, pools, staff
Location: This hotel is perfect if you're planning on visiting Disney, Universal, Sea World, etc...
With a family of 5, this hotel was perfect! We can no longer fit into the 2 Queen bed room size, so having two separate bedrooms with the kitchen and living space was awesome for our family! We have kids aged 15-9 & the pools were great for all 3 kids!
Comment from Hotel Management
May 19, 2016 by Social Media Coordinator , Hotel Management
Thank you for taking the time to share comments with us regarding your recent stay. We are thrilled to hear that you were satisfied with your accommodations, amenities such as the pools and the level of service provided by our staff. Hopefully we can have you back for another stay! Best Regards, Calvin P.
2 out of 5
by A verified traveler from New York, NY

No daily room cleaning

Posted Apr 29, 2016
I booked a room without daily room cleaning and was told that I can request towel change anytime I need it. However, when I called second time to ask GS to bring me new towels, they said only 3 times of towels are free, after that will be charged!! I was upset because they told me different story...I didn't need more than 3 times of towel changes this time, however, with young kids accidents are expected. I was relief when they told me I can ask for towel change whenever I need it, but suddenly they changed to 3 times only...I feel tricked.
Comment from Hotel Management
May 22, 2016 by Guest Services Manager, Hotel Management
Hi Tses, Thank you for taking the time to share your feedback with us and Expedia your feedback regarding your most recent stay here at the resort. It is unfortunate to hear that our amenity requests were not explained thoroughly enough to ensure there was no confusion. We have shared your comments with our team to ensure this is better communicated to avoid such an experience. We hope to be able to welcome you back soon to see the difference that you feedback has made. Regards, Byron D.