Forgot to mention one BIG thing
Posted Jul 22, 2016
The staff was friendly upon arrival, until we were asked if we wanted to attend the seminar for the time-share (?) We said we were not interested. Then the employee at the desk basically just shoved us a map and said "Just take a left!" when we asked where our room was in relation to the hotel.That woman was indeed the rudest we met there. When we got to our room, we were looking for the 3rd bed. We had requested 1 king, 1 queen & 2 twins. When we checked in, I asked if they were able to give us what we had requested. Her reply was yes. No one at any time either when I made the reservation,or in the material, or upon check-in, mentioned that the queen bed was a SLEEP SOFA !!! So when I called the front desk to mention there was no queen bed, she rudely said it was the sleeper sofa. I asked how come its not stated anywhere, and why didn't someone mention that ? She said its all expedia's fault, if you go thru them. They are the ones that put that material on line, and if we had any problems, we should call them ! so, we did have a good time, but it was made very awkward with two 3 year old twins, for someone sleeping there !