Ratings based on 1,779 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Tampa Fl
There was an issue but Morgan made it right.Posted Mar 15, 2018
Location: Its only a few exits from Magic kingdom and surrounded by alot of great restaurants.
I went to check in and was told the room I had booked was not available at that location and I would have to go across the drive way and stay at the Fairfield inn. This was the 2nd time they moved me from the Springhill to the Fairfield. I was disappointed because the room I had booked was for a King suite and the King at Fairfield is not the same layout. The same thing happened the last time I went there. So I mentioned that 2 out of 3 times that I have booked that hotel I have been moved across the street. I was joking about it asking what did I do the first time I stayed there to always be moved across the driveway. Morgan, the hotel Rep , felt terrible that it happened to me twice and gave me some credit off my bill. He was so nice and also said I could come back to that hotel in the morning for breakfast. He was great!! It made up for the disappointment and overall I was just glad I still had a room somewhere. The next morning I explained to the lady at the door that I was told by Morgan to come there for breakfast and she refused to let us in. I told her Morgan told me to come there and she had no clue who he was. So I went back to the front desk told them what Morgan told me and the sweet man there walked us over to her and told her let us in for breakfast. I did not get his name but he was helpful and the only person that was not was the lady blocking the door to breakfast.Overall it was a good stay and the lower bill was awesome!!!
for Everyoneby A verified traveler
Posted Mar 11, 2018
Staff were very nice and accommodating. Marriott village was nice.
by A verified traveler from Jupiter , Fl
Disney VacationPosted Mar 10, 2018
Sink looked like it was burned , alarm clock was not working , couldn't get anyone at desk to fix problem with Alarm . Tried to get desk for wake up call , couldn't get anyone !!!!!!!!!!!!!!!!! not pleasant at all !!!!!!
for Everyoneby A verified traveler from Torrington, CT
Close to a lot of things.Posted Mar 7, 2018
Comfortable and clean. I have only a couple complaints. First is the dresser in my room. Two of the three drawers were messed up making them difficult to open and close. The second issue I had was with housekeeping. The drinking glasses that we used were taken away and never replaced. Likewise for the paper plates and utensils. Not a huge issue, just annoying. All things considered, it’s a great place to stay.
for Everyoneby A verified traveler from florida
Close to everythingPosted Mar 7, 2018
Very nice, breakfast was great! The beds aren’t the best but still ok to sleep after a day in the parks!
for Everyoneby A verified traveler
Posted Mar 7, 2018
Great service, excellent breakfast, close to I-4 to get to amusement parks easily. Nice facility with outdoor pool and lounge. Gated hotel entrance was a plus for security as well.
for Everyoneby A verified traveler from orlando, FL
Close to a lot of food, outlet mall and Disney worPosted Mar 4, 2018
Breakfast was good everyday always enough always hot hotel was always clean housekeeping was always on time we bought Disney World tickets there shuttles ran on time great experience
for Familiesby A verified traveler
Good hotel for families going to Disney WorldPosted Mar 3, 2018
This would be a good hotel for families going to Disney World. Large area for morning breakfast with substantial food - cereal, eggs, waffles, muffins, ... Not recommended for business travelers. Also, not much of an area for walking to other locations. You'll need a car or take other transportation.
for Everyoneby A verified traveler from Florida
ExcellentPosted Mar 2, 2018
Excellent hotel clean professional , gear customer service. Nice pool , close to the parks, shuttle
for Everyoneby A verified traveler from michigan
Clean roomsPosted Feb 28, 2018
Nice, clean hotel. Close to Disney World. Great for family vacation at Orlando. Breakfast was decent; could've had more variety.