Ratings based on 647 Verified Reviews

4.5 out of 5
95% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from memphis

Nice hotel, except for breakfast and buying ticket

Posted Jan 20, 2017
Nice accommodations, however, breakfast was not very good...paper dry sausage and weak coffee; it took 45 minutes to buy tickets to universal so just buy online!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Lake Buena Vista

Disney stay

Posted Dec 23, 2016
Room clean and well appointed. Very good breakfast.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 21, 2016 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 18, 2016 on Hotels
4 out of 5
by A verified traveler

Pleasant

Posted Nov 18, 2016 on Hotels
Stay was great - we had no major issues. They did clean the carpets right in the middle of the day, so that was kind of inconvenient They said it'd take 2 hours to dry, so we left our room so we wouldn't be stepping all over wet carpet. Some of the drawers in our room were broken - it looked weird. They didn't fit into the hole into the cabinets correctly. It was nice that we received a complimentary upgrade to a 2 room suite, but I wish we had more people with us cuz an entire room went unused. Breakfast was good - except all they had was eggs and bacon. That's it. We don't eat pork, so we basically had eggs for breakfast every day, besides the other usuals - bread, fruit, juices, milk, cereal. I thought the breakfast would be better.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 16, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Fantastic overall experience !

Posted Nov 16, 2016
The hotel is gorgeous and everything else that comes with it I can say is fantastic. The staff was a pleasure to interact with. We got there a little earlier than check in time but they did their best to accommodate. We got in our rooms sooner than check in and the rooms were clean , updated and had a great comfy feel. I felt right at home. The pool is beautiful and is also open till 10 , which is nice for the nights you get back from the parks and just want to relax. They have a hot tub :) the breakfast was great, great selection of food, nice and fresh! Mon-wed they have a social from 5:30-7:30. Free wine and beer and snacks for the guests. Nice perk. It was a great experience and I will be staying here again next year instead of the Disney resorts . So much better and close to the parks Anyway. Oh and they have a shuttle to take you to the parks . I would highly recommend this place to anyone ! Thank you for making it such a wonderful stay !
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 15, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Ft. Lauderdale

Our new "Go To" hotel in the Disney area

Posted Nov 8, 2016 on Orbitz
The room was very comfortable, has a separate sitting area & small kitchen, which would be a great benefit for anyone staying for more than a couple of days. The hotel also offered an excellent breakfast (included), had laundry facilities, a game room, a very nice pool area, & a number of other amenities. There were also a number of restaurants nearby within walking distance, quite a few more within a short drive. It is also close to the Disney complex. Have stayed in Disney area dozens of times, this is the first time I've ever had a text sent by the person at the front desk inquiring about my satisfaction with the room (which was great, by the way) shortly after we checked in. Very nice touch. I believe this will be our new "go to" hotel when visiting the area.
5 out of 5
by A verified traveler

Great!

Posted Oct 25, 2016 on Hotels
Amazing stay! Very comfortable and very friendly staff. I would defiantly stay again