Ratings based on 4,997 Verified Reviews

4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Couples
by A verified traveler

Nice and close to all attractions.

Posted Apr 24, 2017
Pros: Location and the staff were outstanding
Cons: Breakfast, way to high for the substandard food and taste.
All was excellent except for the breakfast it was substandard and the price was outrages. The only thing that was okay was the scrambled eggs. The bacon was like unflavored dried rubber and pancakes were rubbery and tough. Needs a lot of improvement on this. Recommend bringing on food or just go out to a restaurant. Complimentary breakfast at other hotels not resorts are outstanding compared to this breakfast.
4 out of 5
Recommended
for Everyone
by A verified traveler

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Posted Apr 23, 2017
Pros:
Cons: more amenities
Location: great location. Close to all theme parks.
Great experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good option

Posted Apr 23, 2017
Near everything.Universal Parks 5 min away. Nice pool, pretty hotel.
Comment from Hotel Management
Apr 23, 2017 by JJackson, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Va

Close to major attractions

Posted Apr 21, 2017
The check in and out process was so easy. Room was clean and comfortable.
Comment from Hotel Management
Apr 23, 2017 by JJackson, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Jackson, MI

Nice hotel close to Universal

Posted Apr 21, 2017
Two kings. Quiet and clean. Staff friendly and helpful.
Comment from Hotel Management
Apr 23, 2017 by JJackson, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

great place!

Posted Apr 21, 2017
Very convenient to parks, clean, concierge was excellent and explained added features for Sea World tickets to get the best experience.
Comment from Hotel Management
Apr 23, 2017 by JJackson, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel with very good location

Posted Apr 21, 2017
It is a nice hotel, it was clean and the room was great. Honestly, I wasn't able to enjoy much cause I was ill during my stay. I really though that after the doctor came, it would have been nice to receive some attention from the hotel staff. Also, every time I ordered tea from room service they would ask me to order more than $10... I think exceptions can be made and it would've been nicer.
Comment from Hotel Management
Apr 23, 2017 by JJackson, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel but they dont do cleaning

Posted Apr 21, 2017
They just change towels and make the beds but dont clean the room so is not 100% hotel service. The rest is good.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, staff friendly and quick response

Posted Apr 20, 2017
The only downside was the poor internet service during all the stay
Comment from Hotel Management
Apr 23, 2017 by JJackson, Hotel Management
Thanks for staying with us. We appreciate your feedback! We are also currently working on enhancing our internet services to address your concern.
5 out of 5
Recommended
for Everyone
by A verified traveler

Loved this hotel, the staff is very friendly!!

Posted Apr 20, 2017
Pros: The hotel was very clean and the staff was awesome!!!
The rooms are spacious and comfortable. The pool area is clean and a very relaxing environment. We will definitely be back.