Ritz Carlton at Grand Lakes Orlando
Posted Sep 26, 2016
I love the Ritz brand. I have stayed many times at the RC chain. This was not the best experience I have had. Noisy neighbors, toilet not switching off, staff not as neatly turned out as normal, pool staff were slow. First world problems I know! I expect the prices of things to be more expensive at the RC, but they seemed more so at this resort for some reason. We got a last minute room at a good rate, but it turned out to be a small room and slightly disappointing. I did not realize the RC has small rooms like this one. I was locked out of my room, so had to go and get a new key. I gave my name and room number, even my car which was in valet and they still wanted photo ID, which was obviously in my room!! An annoying lack of common sense sticking to the rules. The most annoying thing was my wife was waiting outside the room door and dripping wet from the pool, she was cold and annoyed when I got back ten minutes later. Our final bill for two days was around a thousand dollars, which seemed expensive for what we got. Overall, not my best RC experience, but in general they have been exceptional.