Family Experience at the Hotel
Posted Aug 31, 2015 on Hotels
There was a nice lady when we checked in which made me feel welcome. The hotel was nice,clean,comfortable and made us feel right at home. While my family and I were enjoying ourselves at the pool a staff member approached us in a rude way asking for our last name and room number with no explanation. Apparently there was a misunderstanding and thought our kids had no aldut supervison, which was false. The same staff member was the lady who checked us out and I didn't appreciate her attitude. Except for that moment, overall it was a good experience.
Comment from Hotel Management
Nov 7, 2015 by GuestRelations, Hotel Management
Thank you for being our guest. We are so glad to hear you had a great stay. Our goal is to make our home feel like yours while providing you with superior service. We deeply apologize for any lack in professionalism on the part of one of our staff members. We are happy that aside from this incident your stay with us was a good one. We hope to have you stay with us again the next time you visit Orlando.