Outdoor pool, a heated pool
Check availability

Reviews of TownePlace Suites Orlando at FLAMINGO CROSSINGS® Town Center/Western Entrance

3.5 out of 5
TownePlace Suites Orlando at FLAMINGO CROSSINGS® Town Center/Western Entrance
13295 Hartzog Road, Winter Garden, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 794 out of 1135 reviews" "
Rating 8 - Good. 205 out of 1135 reviews" "
Rating 6 - Okay. 77 out of 1135 reviews" "
Rating 4 - Poor. 34 out of 1135 reviews" "
Rating 2 - Terrible. 25 out of 1135 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Disney without paying the hefty Disney hotel prices…great place..would recommend.
Stayed 2 nights in Apr 2024

10/10 Excellent

Kathryn, Pontypool

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This Hotel was the second Townplace Suites we stayed at (either side of the cruise) and it was a nice property. The pool area was really good with plenty of space and loungers. Our last day we ate at the Flamingo Grill which was also good.
Stayed 4 nights in Apr 2024

10/10 Excellent

Susan

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from LC on Apr 23, 2024
Thank you for your feedback, we hope to have you back soon!

8/10 Good

jason

Traveled with partner
Liked: Staff & service
Stayed 6 nights in Apr 2024
Response from LC on Apr 23, 2024
Thank you for your feedback, we hope to have you back soon!

10/10 Excellent

leanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from LC on Apr 23, 2024
Thank you for your feedback, we hope to have you back soon!

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from LC on Apr 23, 2024
Thank you for your feedback, we hope to have you back soon!

8/10 Good

Erick

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice
Stayed 4 nights in Apr 2024
Response from KMN on Apr 20, 2024
We thank you for staying with us! and cant wait to have you come back and visit with us!

4/10 Poor

Elizabeth

Traveled with family and small children
Disliked: Cleanliness, staff & service
First time traveling with my 8mo old, called ahead to ensure a crib for her stay. They “ran out” of pack b plays and the baby was left to sleep on the floor! Was told there is nothing they can do.
Stayed 2 nights in Apr 2024
Response from LC on Apr 19, 2024
Please receive our most sincere apologies for the inconvenience caused to you, our crib inventory is limited, and request are based on availability. Thank You for your feedback, this helps us to improve our service.

6/10 Okay

Michael

Traveled with family
Liked: Cleanliness, amenities
The access to the property was very difficult (construction around the entire front/parking lot area). When you'd question the staff they either wouldn't respond or act like they didn't know what was going on.
Stayed 2 nights in Apr 2024
Response from LC on Apr 19, 2024
Thank you for your feedback and please receive our most sincere apologies for the inconvenience, we are currently working on refresh our parking space and this cause the temporary closure of the main entrance. We will address your comments about or staff to make sure it will not happen again.

10/10 Excellent

Christian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect small hotel when traveling with family.
Stayed 7 nights in Apr 2024
Response from EW on Apr 19, 2024
We are happy you enjoyed your stay. Please come back soon!

10/10 Excellent

Precious

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience during our stay at the hotel. All the staff are warm and accommodating. The breakfast food was delicious and the ambiance is cool and relaxing! Will definitely come back and recommend to friends and family!
Stayed 2 nights in Apr 2024
Response from EW on Apr 17, 2024
We are very happy you enjoyed your time with us, come back with your friends and family soon!

10/10 Excellent

Dmitry

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Apr 2024
Response from KMN on Apr 16, 2024
We thank your for staying with us and glad you enjoyed. We thank you for sharing this feedback with us. We look forward to your next visit.

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from KMN on Apr 16, 2024
We thank you for staying with us and providing feedback. It is greatly appreciated!

10/10 Excellent

Adriana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful
Stayed 2 nights in Mar 2024
Response from LC on Apr 14, 2024
We appreciate your feedback and we hope to have you back soon!

8/10 Good

Holly

Traveled with family
Liked: Amenities, property conditions & facilities
It was very close to the parks, yet far enough away to relax
Stayed 4 nights in Apr 2024
Response from ADOS on Apr 12, 2024
Hello,Thank you for your feedback, we are thrilled you enjoyed our location! We hope we can exceed your expectations on your next visit!

10/10 Excellent

Kellie

Liked: Cleanliness, staff & service
The stay overall was great the only issue was the bathroom sink in one of the rooms wasn’t draining properly. Otherwise we’ll definitely be staying here in the future
Stayed 4 nights in Apr 2024
Response from ADOS on Apr 12, 2024
Hello Kellie,Thank you for your feedback we made sure to report to proper team on-site, we hope we can welcome you back and exceed your expectations on your next visit!

8/10 Good

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from ADOS on Apr 12, 2024
Hello Don,Thank you for your feedback, we hope we can welcome you back and exceed your expectations on your next visit.

10/10 Excellent

Taisuky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from ADOS on Apr 12, 2024
Hello Taisuky,Thank you for your review, we hope we can welcome you back soon!

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from ADOS on Apr 12, 2024
Hello,Thank you for your feedback, we are glad you enjoyed your stay and hope you choose TownePlace Suites again!.

8/10 Good

Cindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convient and well equipped except no wine glasses. We had a 2 bedroom suite so it would have been nice to have wine glasses and when we asked if we could get some at the front desk they said no , they did not seem happy at our request
Stayed 2 nights in Apr 2024
Response from LC on Apr 14, 2024
Thank you for your feedback, we will share this with our Team to take in consideration your comments.

8/10 Good

Mayuri Ortiz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from ADOS on Apr 12, 2024
Hello Mayuri,Thank you for your feedback, we hope we can welcome you back and exceed your expectations on your next visit.

6/10 Okay

Paresh

Liked: Cleanliness, property conditions & facilities
Clean
Stayed 7 nights in Mar 2024
Response from ADOS on Apr 12, 2024
Hello Paresh,Thank you for your feedback, we hope we can welcome you back and exceed your expectations on your next visit.

10/10 Excellent

Monica

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time I’ve stayed here. Exceptional stay. Will stay again.
Stayed 2 nights in Apr 2024
Response from ADOS on Apr 12, 2024
Hello Monica, Thank you for continuing to choose TownePlace Suites! We value your loyalty and thank you for leaving this kind review!

10/10 Excellent

Robert

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from ADOS on Apr 12, 2024
Hello Robert,Thank you for your feedback, we hope we can welcome you back again soon!

2/10 Terrible

Kenneth

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Quiet but the cleaning staff threw away some important business papers I had in my room. No grits or hash browns for breakfast and the pillows and mattress were terrible.
Stayed 7 nights in Mar 2024
Response from LC on Apr 14, 2024
Please received our most sincere apologies for the inconvenience caused to you, it is not out norm, we will share this with our team to make sure your concerns are addressed.

10/10 Excellent

Valeri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free shuttle,pool
Stayed 7 nights in Mar 2024
Response from ADOS on Apr 12, 2024
Hello Valeri,Thank you for your feedback, we are glad your enjoyed our pool and shuttle to Walt Disney World. We hope we can welcome you back soon!

8/10 Good

James Anthony

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and convenient area, room was nice.
Stayed 4 nights in Apr 2024
Response from ADOS on Apr 12, 2024
Hello James Anthony,Thank you for your feedback, we hope we can welcome you back and exceed your expectations on your next visit.

10/10 Excellent

JI HYE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from ADOS on Apr 12, 2024
Hello,Thank you for your feedback, we hope we can welcome you back again soon!

6/10 Okay

Anthony

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Close to Disney
Stayed 5 nights in Mar 2024
Response from Tara, ADOS on Apr 12, 2024
Hello Anthony,Thank you for your feedback, we hope we can welcome you back and exceed your expectations on your next visit.

10/10 Excellent

Gregory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 4 nights in Mar 2024
Response from KMN on Apr 4, 2024
We thank you for staying with us and providing this feedback. It is greatly appreciated and we look forward to your next visit!

8/10 Good

Joseph C

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff in overall experience was great. Our air conditioner our room was very loud. I would have the TV on for noise. It would turn off halfway through the night and wake me up. We could hear the neighbors outside our door plain as day for some reason we were put for no housekeeping whatsoever and even the front desk doesn't know why that was done. Outlets were terrible for charging the phones also, our phone did not work in a room and being on the 5th floor was exhausting going down every time I needed to ask a question
Stayed 3 nights in Mar 2024
Response from Tara, ADOS on Apr 12, 2024
Hello,Thank you for your feedback, we are sorry for the issues you experienced and assure you this is not our standard level of service and these issues were reported to the proper teams. We hope we can welcome you back and exceed your expectations on your next visit.

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was very clean and neat. Well kept, the staff is very friendly. The food was delicious. The overall experience was amazing.
Stayed 8 nights in Mar 2024
Response from KMN on Apr 4, 2024
We thank you for staying with us and providing this feedback. It is greatly appreciated and we look forward to your next visit!

10/10 Excellent

Lindsey

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location and amenities - within distance to desired locations, yet not crowded. Wonderful stay!
Stayed 3 nights in Mar 2024
Response from KMN on Apr 4, 2024
We thank you for staying with us and providing this feedback. It is greatly appreciated and we look forward to your next visit!

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from KMN on Apr 4, 2024
We thank you for staying with us and providing this feedback. It is greatly appreciated and we look forward to your next visit!

10/10 Excellent

Monica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great!
Stayed 1 night in Mar 2024
Response from KMN on Apr 4, 2024
We thank you for staying with us and providing this feedback. It is greatly appreciated and we look forward to your next visit!

10/10 Excellent

marilu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything ok
Stayed 1 night in Jan 2024
Response from KMN on Apr 4, 2024
We thank you for staying with us and providing this feedback. It is greatly appreciated and we look forward to your next visit!

10/10 Excellent

Darin James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ery friendly
Stayed 4 nights in Mar 2024
Response from KMN on Apr 4, 2024
We thank you for staying with us and providing this feedback. It is greatly appreciated and we look forward to your next visit!

6/10 Okay

Marla

Traveled with family
Liked: Staff & service, amenities
I liked the price and location of the hotel.
Stayed 2 nights in Mar 2024
Response from KMN on Apr 4, 2024
We thank you for staying with us and providing this feedback. It is greatly appreciated and we look forward to your next visit!

10/10 Excellent

marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Property is great and staff is great
Stayed 2 nights in Mar 2024
Response from KMN on Apr 4, 2024
We thank you for staying with us and providing this feedback. It is greatly appreciated and we look forward to your next visit!

8/10 Good

Emma

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it was an incredible experience ! The staff were friendly, the hotel was clean and felt very safe, the pool was gorgeous, the room itself was fantastic .... I loved it all ! I'd definitely stay again. My biggest 'complaint' would be that the shuttle system from the hotel to DisneyWorld was very disappointing. I assumed it would be constantly traveling to and from the hotel every 20/30mins, but the few drop off and pick up times they had were few and far between and it was difficult to get a spot (as you had to book a seat). It was so poorly done, that me and my friend chose to do Lyft to and from the park the whole time (adding a significant extra expensive we didn't anticipate). If they fixed the DisneyWorld shuttle system to make it every 20/30mins, my review would be a solid 5stars and I would have no negative comments at all. 😊 But, other than that, it was an AMAZING ecperience 🙌
Stayed 4 nights in Mar 2024
Response from KMN on Mar 27, 2024
We thank you for choosing us to stay with! We are glad you enjoyed your time here and looked forward to your next visit. We thank you for bringing this to our attention about the shuttle, as we will gladly be relaying this information to the third party in which we partner with.

10/10 Excellent

Josef

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, great pool, good bar, free breakfast that was tasty. What’s not to love!
Stayed 4 nights in Mar 2024
Response from KMN on Mar 27, 2024
We are happy to hear that you enjoyed your stay with us! Thank you for sharing this feedback. We look forward to your next visit!

10/10 Excellent

Rusty

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and very convenient to Disneyworld
Stayed 1 night in Mar 2024
Response from KMN on Mar 27, 2024
We are glad you enjoyed your visit with us! We thank you for sharing this feedback and look forward to your next visit!

8/10 Good

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from kmn on Mar 27, 2024
Thank you for staying with us! We hope to see you back in the near future!

10/10 Excellent

Deborah A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel clean, staff friendly, convenient location
Stayed 5 nights in Mar 2024
Response from KMN on Mar 23, 2024
We thank you for staying with us and are glad you enjoyed your time! We appreciate this very much and look forward to your next visit!

10/10 Excellent

Yudisely

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything about this hotel! No complaints
Stayed 1 night in Mar 2024
Response from KMN on Mar 23, 2024
We thank you for staying with us and are glad you enjoyed your time! We appreciate this very much and look forward to your next visit!

10/10 Excellent

Jevora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Karen on Mar 18, 2024
Thank you for your feedback. We are thrilled that you enjoyed your time! We hope to welcome you back again soon.

10/10 Excellent

Kimberly

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location of it and everything about the property. I will definitely revisit this location in the future.
Stayed 2 nights in Mar 2024
Response from Karen on Mar 17, 2024
Thank you for your feedback. We are thrilled that you enjoyed your time! We hope to welcome you back again soon.

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The GM was very personable and was always around during breakfast interacting with the people. The staff was very pleasant. We really enjoyed our stay and hope to be back next year
Stayed 28 nights in Feb 2024
Response from Karen on Mar 16, 2024
Thank you for your feedback. We are thrilled that you enjoyed your time! We hope to welcome you back again soon.

10/10 Excellent

Helen

Stayed 1 night in Mar 2024
Response from KMN on Apr 4, 2024
We thank you for staying with us and providing this feedback. It is greatly appreciated and we look forward to your next visit!

10/10 Excellent

Anh

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very clean and comfortable.
Stayed 1 night in Mar 2024
Response from LC on Mar 12, 2024
Thank you for your feedback, we hope to see you again soon.