Ratings based on 3,441 Verified Reviews

4.2 out of 5
90% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Costa Rica

Wonderful place , to close ti the parks and malls.

Posted Apr 21, 2017
It was excellent, this hotel is very confortable and very close to the parks and mall. The people is so kind .... I think that is the place to be ....
Comment from Hotel Management
Apr 24, 2017 by Guest Relations, Hotel Management
We are so pleased that you enjoyed our convenient location nearby the grocery stores, shopping malls, and attractions. Great to hear that you enjoyed the friendly guest service provided by our front office team as well. We look forward to having you and your family back again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Posted Apr 10, 2017
Great place to stay except we had to wash our own towels.
Comment from Hotel Management
Apr 13, 2017 by Guest Relations, Hotel Management
Thank you for your review. In an effort to minimize your nightly room rate and to simultaneously provide you with more privacy, the resort does not include daily housekeeping services in your room rate.For your convenience, washers and dryers are located in each suite along with a small starter box of laundry detergent, dishwasher tablets , toilet tissue and paper towels .. We really appreciate your review and hope to welcome you back soon!
4 out of 5
Recommended
for Families
by A verified traveler from Canton, MI

Nice family resort with wonderful pool area.

Posted Apr 7, 2017
Pros: Plenty of space to accommodate a family.
Cons: Include kitchen towels and wash cloths in the kitchen, extra supplies like paper towel and garbage bags. Loud music from pool area should end at 10:00
Location: Good location close to Disney parks, fun putt-putt golf course within walking distance.
Had a pleasant stay here with my daughter, her friend and her mother for a spring break trip. Plenty of space for the 4 of us, close to shopping, restaurants and Disney parks.
Comment from Hotel Management
Apr 17, 2017 by Guest Relations, Hotel Management
Thank you for taking the time to share your recent stay with us. We are pleased to hear you enjoyed your accommodations in our spacious suites that are a hit with families on the go. I'm also very happy to hear that you took advantage of a wide variety of our complimentary amenities that truly add to the value of the hotel. For your convenience, washers and dryers are located in each suite along with a small starter box of laundry detergent, dishwasher tablets , toilet tissue and paper towels .I do apologize regarding the pool music and have sent this comment to the HOA to address.. We appreciate your business and look forward to seeing you again the next time you are in Orlando.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great views, good location, excellent value

Posted Apr 7, 2017
Very close to interstate and downtown Disney area. Exterior needs painting. But overall unit and building in good shape and excellent value for price paid.
Comment from Hotel Management
Apr 17, 2017 by Guest Relations, Hotel Management
Thank you for the comments . We do apologize for the exterior paint but we are working on this project in the near future! We are glad that this was not a major inconvenience for you. We are glad the price and the value paid was to your liking! As you said, we are located near Disney and the interstate for easy access to all major theme parks. We hope that f your travels bring you back to Orlando we will see you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from vallejo ca

Posted Apr 5, 2017
Beautiful area, beautiful rooms and a wonderful staff..
Comment from Hotel Management
Apr 6, 2017 by Guest Relations, Hotel Management
Thank you for staying with us and for sharing your comments. We hope you return in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from uk

Over looking lake bryan

Posted Apr 1, 2017
Pros: Convenient location to get around. Courtesy bus to the theme parks although we didn't use it. Good size apartment with all the facilities
Cons: Kitchen could do with an upgrade along with sofa
Location: Near to malls and outlets. Convenience stores and restaurants nearby. Starbucks and dunkin donut next door.
We had a nice view over the lake on floor 5. Tower 1 I think had the better view. Great facilities in apartment. We had one bedroom that slept 6 but we were a couple so plenty of room. 2 bathrooms. No daily cleaning service but as we stayed for 10 days they did come in and 'tidy'. There was a washer and dryer, dishwasher etc in apartment and a dollar tree store next door to buy stuff. They did leave a few basic kitchen detergents to get you started. Convenient location for everything. Didn't really see staff and they let us check out an hour later. Great stay overall. Would go back again as they said they r having work done so can only improve it. Swimming area and jacuzzi were good although there were a lot of young children in the jacuzzi. Parking was free and always found a space
Comment from Hotel Management
Apr 3, 2017 by Guest Relations, Hotel Management
Thank you for taking a moment to comment on the good value you received during your stay with us! We are pleased to know that our suites were spacious, comfortable, and well-equipped for your needs. We are in the process of upgrading many new items for the kitchen.Nonetheless, we are so pleased that you enjoyed our convenient location nearby the grocery stores, shopping malls, and attractions. I have passed on your comments to the HOA regarding too many children in the Jacuzzi. We'd be delighted to be your host again and hope you will return soon!
5 out of 5
Recommended
for Couples
by A verified traveler from maine

Very nice condos close to disney

Posted Mar 29, 2017
Pros: Clean, friendly staff, big pool and very close to parks
Location: Was near all of the parks and lots of places to eat nearby
Had a wonderful time. Staff was great and their was a counter where they booked tours for u
Comment from Hotel Management
Apr 3, 2017 by Guest Relations, Hotel Management
We are pleased that you liked our close proximity to the theme parks and enjoyed the spaciousness of our suites and spacious pool. As you mentioned, we are indeed located within close distance to many of Orlando’s famous attractions and restaurants. We are so happy to hear that you enjoyed the friendly guest service provided by our front office team as well. you and your family back for your next trip to Orlando!
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Great resort overlooking Lake Bryan

Posted Mar 28, 2017
Pros: pool, hot tub, lake, rooms
Cons: The hotel has no influence on this, but the traffic is terrible in this area.
Location: Disney parks are 10-15 minutes away!
Great resort with fantastic pool and hot tub. The Tiki Bar is open daily with reasonable prices on drinks and food. Our room was nicely furnished with 2 full baths, a master bedroom, full kitchen, with stove, full fridge and dishwasher as well as a living room. We also had a coffee maker and blender. We have two boys, so we chose a room with bunk beds. They were in heaven! Every room has a good size balcony overlooking Lake Bryan. A fantastic boardwalk allows you to get a close up look of the wildlife in/around the water. Although it's not a swimming lake (due to gator activity-we never saw one), it's absolutely gorgeous and makes you feel secluded; when shopping and restaurants are within easy walking distance. Disney is a short 10 minute drive and fireworks from the parks can be seen from the front balconies of the resort. We had an amazing time and plan to return to the Blue Heron Beach Resort every time we hit Orlando.
Comment from Hotel Management
Apr 3, 2017 by Guest Relations, Hotel Management
Thank you for your review . We are pleased your well-appointed unit was spacious and accommodating and the location of the resort to nearby attractions and theme parks made for a great trip to Orlando. We are glad the location of the resort, along with the activities offered on-site, were perfect for having a fun-filled family vacation to Orlando. Yes, the busy traffic. A downfall of being so close to everything!! We do offer a free shuttle to some theme parks which can help alleviate your stress in driving. We look forward to having you again at The Blue Heron Beach Resort.
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Affordable and spacious 1 BD 2 Bth condo!

Posted Mar 26, 2017
I had an overall good experience for the price of this spacious one bedroom two bathrooms condo. However, I found cockroaches in the kitchen drawers, and cupboards. There was even one inside the clock of the range; you could not read the time. There was only one teaspoon. The remaining supplies for cooking was fine. I even found a blender. The rest of the condo was clean despite a foul smell that was dissipated by running the fans. The remote control in the master bedroom was not working at all. I had to change the channels and operate the sound manually. Beautiful views though. Close to Disney Springs and the parks.
Comment from Hotel Management
Mar 29, 2017 by Guest Relations, Hotel Management
Our company takes any bug sightings very serious and we have detailed procedures in taking actions to avoid and eliminating an issue of this kind. Bugs are easy to transport in luggage and often are brought into a hotel by a guest. They are not a reflection of cleanliness. Once the guest sees them and reports it to us , our procedure is to "Immediately" room move the guest to a room that does not share the same wall and contact our Pest Control Company in order to control, prevent and eliminate any possible infestation. We are very proactive in controlling any bugs. I did not see where this was reported to us until after departure on our survey. I have since had pest control go in and treat that unit. Housekeeping has been addressed regarding the inventory of items and maintenance is checking the garbage disposal to see if that may be where the odor is coming from. We are happy you enjoyed the incredible views and location of the resort and do hope we will see you back in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Relaxing quiet stay

Posted Mar 25, 2017
Stopped here upon arrival in Orlando to rest a day before hitting the craziness of the Disney parks. Should have stayed all week and driven to parks. Disney resort was nice but this was so much roomier for less money and in house kitchen was very nice.
Comment from Hotel Management
Mar 27, 2017 by Guest Relations, Hotel Management
Thank you for your review regarding your stay. We are glad we could be the perfect place for you to find some peace and quiet during your visit to Orlando.