Ratings based on 654 Verified Reviews

4.5 out of 5
95% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 4, 2017
Jorge at front desk was awesome. Loved breakfast was included.
4 out of 5
Recommended
for Everyone
by A verified traveler from memphis

Nice hotel, except for breakfast and buying ticket

Posted Jan 20, 2017
Nice accommodations, however, breakfast was not very good...paper dry sausage and weak coffee; it took 45 minutes to buy tickets to universal so just buy online!!!
5 out of 5
by jeffrey

Way above average suite, excellent all the way

Posted Dec 27, 2016 on Hotels
amazing , great service, high quality hotel suite
5 out of 5
by A verified traveler

Nice stay!

Posted Dec 23, 2016 on Hotels
Loved this place. Decent breakfast provided, close to everything, plenty of space with a full kitchen. Staff was friendly, no problems with room. Everything was clean, new towels left for us daily. We'll be back!
5 out of 5
Recommended
for Everyone
by A verified traveler from Lake Buena Vista

Disney stay

Posted Dec 23, 2016
Room clean and well appointed. Very good breakfast.
4 out of 5
by A verified traveler

Posted Dec 9, 2016 on Hotels
Fine
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 21, 2016 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 18, 2016 on Hotels
4 out of 5
by A verified traveler

Pleasant

Posted Nov 18, 2016 on Hotels
Stay was great - we had no major issues. They did clean the carpets right in the middle of the day, so that was kind of inconvenient They said it'd take 2 hours to dry, so we left our room so we wouldn't be stepping all over wet carpet. Some of the drawers in our room were broken - it looked weird. They didn't fit into the hole into the cabinets correctly. It was nice that we received a complimentary upgrade to a 2 room suite, but I wish we had more people with us cuz an entire room went unused. Breakfast was good - except all they had was eggs and bacon. That's it. We don't eat pork, so we basically had eggs for breakfast every day, besides the other usuals - bread, fruit, juices, milk, cereal. I thought the breakfast would be better.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 16, 2016 on Hotels