Posted Jun 20, 2016
This was our second time staying here - great hotel. It is a long walk from the front desk to your room (if you don't want to tip the bellman). But the convenience to Universal parks can't be beat. It's a ~10 minute walk to the parks or you can take a water taxi. There are multiple restaurants on site (all Italian except for Starbucks).
We had one day that nothing was done to our room (no new towels, no beds made, no garbage removed) but thankfully we had hung up our towels so we didn't have any real issues.