Ratings based on 746 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
92% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Posted Aug 17, 2016
Pros: Sauberkeit. Freundlichket. Sehr schön.
Location: Universal Studios.
Sehr nah zum Universal Studios. Guter Transport zum Park.
5 out of 5
by A verified traveler

Posted Aug 8, 2016
Very nice place. Convenience was worth the extra money.
5 out of 5
by A verified traveler

Posted Aug 4, 2016
Good experience overall. The best is the bay view...
5 out of 5
by A verified traveler

Posted Jul 25, 2016
superb stay, second visit just as good as the first
5 out of 5
by Stacey

This traveler left a rating score only Posted Jun 30, 2016 on Hotels
5 out of 5
by A verified traveler

Posted Jun 26, 2016
Hotel is clean and has I nice atmosphere also good restaurant right in the court yard.
4 out of 5
by A verified traveler from Chapel Hill, NC

great hotel!

Posted Jun 20, 2016
Pros: proximity to Universal parks
This was our second time staying here - great hotel. It is a long walk from the front desk to your room (if you don't want to tip the bellman). But the convenience to Universal parks can't be beat. It's a ~10 minute walk to the parks or you can take a water taxi. There are multiple restaurants on site (all Italian except for Starbucks). We had one day that nothing was done to our room (no new towels, no beds made, no garbage removed) but thankfully we had hung up our towels so we didn't have any real issues.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 17, 2016 on Hotels
5 out of 5
by adiayn from Havana

Posted Jun 17, 2016 on Hotels
Wifi inside room was horrible
3 out of 5
by A verified traveler

Disappointing!

Posted Jun 10, 2016
Pros: Portofino lounge
Cons: SERVICE !!!
Location: Universal Parks
We checked in and paid for aClub Level room. The front desk clerk was a trainee and gave us a regular room. Our valet called the front desk and was told there was not her room.I requested the Manager....who never called..Totally unacceptable. We would not recommend it or ever stay there again.