Ratings based on 13 Verified Reviews

They paid and stayed. We double-checked.
2.8 out of 5
54% of guests recommend
2.8 Room cleanliness
3.1 Service & staff
2.5 Room comfort
2.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 14, 2015
Pros: This is a great place for extended stay travelers.
Cons: Smoking policies and where smoking is allowed. Rooms smelled of smoke.
Location: Only about 10 minute drive to the Central Florida Zoo, Lake Monroe, and the Riverwalk of Sanford.
Overall, it was a fine stay. Room was quiet. Smoking allowed in hallways, which I did not like. Also, rooms that were supposed to non-smoking were near smoking rooms and you could smell the smoke in room.
Comment from EPC
Aug 18, 2015 by Heather, EPC
We appreciate you taking the time to provide us with your customer insight. We are glad you found most of your stay to be a positive experience. We apologize for the inconveniences you did have during your stay with us. The matters at hand will be addressed. Thank you for choosing Value Place, and hope you will give us another try.
4 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

2week stay

Posted Aug 11, 2015
Pros: The price
Cons: The mattresses are on a spring in a metal frame. After a few days my back was hurting.
Location: Sanford has a nice zoo and botanical gardens to visit.
This hotel is an economical way to stay for a long time stay. The staff was very friendly. I was searching for a home an needed to watch my money. You will need to bring your own utensils and a pan for making eggs otherwise you will have to pay for rental. The kitchenette area is clean in the room.
Comment from EPC
Aug 18, 2015 by Heather, EPC
Thank you for taking time out of your day to share your experience at Value Place Orlando. We are very happy to hear that you found our hotel very clean, our staff friendly and that your room met your needs; it is certainly something we take great pride in.
1 out of 5
by A verified traveler from NC

Yikes

Posted Jul 19, 2015
Expedia rated as a 2.5. Google and learn its a 1 star hotel. First room was occupied, I put the table in front of the door for safety. Sheets/towels strained, shower head broken, hair in the bathroom... Yuck!
Comment from Hotel Management
Jul 23, 2015 by Heather, Hotel Management
We are sorry to hear your stay with Value Place was not a fully positive one. We strive to accommodate our guest as much as we can. The issues you mentioned will be addressed and handled as needed. Thank you for your time and we apologize again for any inconvenience you might have encountered during your stay with us.
1 out of 5
by A verified traveler from Colorado

Massive disappointment

Posted Jun 9, 2015
Pros: Bed was comfortable though I couldn't sleep because of the noise, close to airport
Cons: the smell, the inadequacy of the staff, the smell, the
It started out with waiting 20 minutes for someone to come to the office at 8pm. They open at 9 and close at 7 on Saturdays. He then decided to wait on someone who walked up to the desk after we had been waiting. He was slow and had to be reminded to return my ID back to me after taking 20 minutes to check me in. He didn't offer to give me a room that was non smoking. I didn't think that was a concern since there were tons of security cameras and no smoking signs all over. I didn't bother requesting a non smoking room since I would probably have to wait another 1/2 hour to get attended to and because the entire floor wreaked of smoke. There were hairs embedded in my daughter's pillowcase. The noise didn't stop for hours.
Comment from Hotel Management
Jul 23, 2015 by Heather, Hotel Management
I apologize for your wait during check in. The risk of us not having a 24-hour front desk is that late-night arrivals can often be frustrating for the guest. We have talked to the property so long check ins will no longer be an issue. We wish you the best.
3 out of 5
Recommended
for Everyone
by A verified traveler from c

Good for long stay.

Posted Jun 7, 2015
I would have liked to be able to do laundry however the machines took some card system. Otherwise hotel was good for the long stay we needed. Staff was very helpful and nice.
Comment from Hotel Management
Jul 23, 2015 by Heather, Hotel Management
We strive to uphold our values of cleanliness, safety, simplicity and affordability in the eyes of our customers. We are glad to hear your stay at Value Place measured up to your standards besides the laundry system. You can receive a laundry card from the front desk. Thank you for sharing your experience. We hope you will stay with us again in the future.
2 out of 5
by A verified traveler from Tampa,Florida

Lack customer service & nonsmoking room

Posted May 28, 2015
Book room through Expedia was explained non smoking room by both the representative and the check in clerk at hotel. When I got into the elevator and preceded to the room the smell of cigar and cigarettes was in the halls and the room. When in the room no toilet paper and after going downstairs to voice complaints, there were no more rooms, the deskclerk had be paiged by a phone on a wall and I had to do the same thing to checkout. Hopefully this was only because this was a holiday weekend.
Comment from Hotel Management
Jul 23, 2015 by Heather, Hotel Management
We are sorry we did not have another room available for you. The risk of us not having a 24-hour front desk is that checking out can often be frustrating for the guest. We apologize for the inconveniences you did have during your stay with us. The matters at hand will be addressed. We hope you will reconsider staying with us in the future.
2 out of 5
by A verified traveler from Miami, FL

Only stay if a bed is all you need.

Posted May 12, 2015
Pros: nothing
Cons: The smell of the place, cleanliness, shampoo and blankets.
Location: questionable a lot of police activity
Upon arrival he lobby had a weird smell to it. The elevator smelled like cigarettes. After hours there was no staff there. In he room there was no shampoo only a bar of soap. The blanket on the bed had a cigarette whole and did not smell clean. The bed was a full and extremely uncomfortable. When the extractor in the bathroom turned on with the light, a smell of cigarette came through the vent. The area at night had a lot of police activity. The people staying in the hotel were questionable. They did not seem like tourist. Overall the place is good if you only need a bed and an uncomfortable one at that.
Comment from Hotel Management
Jul 23, 2015 by Heather, Hotel Management
Thank you for taking the time to let us know how we can improve. We take all guest feedback very seriously and will address everything you've brought to our attention. We hope that you will reconsider staying with us again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

I would suggest that you put up better blinds.

Posted Mar 1, 2015
Location: I found everything I needed within five minutes,
need better blinds and or curtains to block out the day light so you can sleep better during the day. other than that I enjoyed my stay.
Comment from Hotel Management
Jul 23, 2015 by Heather, Hotel Management
Our Value Place team is thrilled to hear you enjoyed your time and our team at the property. Our goal is to provide guest with a positive experience when they visit Value Place. Your thoughts about us and your stay are very important to us. We are glad to hear they were both positive experiences. We wish you well and cannot wait for you to return!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 4, 2014
The room is clean. I like the bed and furniture, and the staff is very friendly.
Comment from Hotel Management
Jul 23, 2015 by Heather, Hotel Management
Hearing back from happy customers is one of the best things we can receive as a company. Value Place strives to serve our guest and provide them with an all-around positive experience. Thank you for taking the time to share your experience with us, and are pleased we were able to be a part of your travels. We hope to see you again soon.
2 out of 5
by A verified traveler from Ohio

Bugs

Posted Mar 16, 2014
Bedbugs, I will never stay in another value place again
Comment from Hotel Management
Aug 26, 2015 by Heather, Hotel Management
We are sorry to hear your stay with Value Place was not a fully positive one. We strive to accommodate our guest as much as we can. The issues you mentioned will be addressed and handled as needed. Thank you for your time and we apologize again for any inconvenience you might have encountered during your stay with us.