Posted Oct 14, 2010
1St time I've ever refused to stay at a hotel!!!Very Disappointed!!! Musty, old, unsafe and over rated!! We looked forward to a relaxing stay after attending an Army graduation in South Carolina. We checked in at approximately 9:30 PM and Checked out at 9:45 PM the same night!!! The condo was musty (moldy) old and the laminate floors were buckled in several areas. Very unsafe for a 3 year old. We could not risk checking into another one of their "3+ star condos" especially after being checked into a "-1 star dump" They did offer an upgrade , but at 10PM at night could not risk another "musty" condo (3 star of course). They also, did NOT offer a credit for future use!! Customer service from Louhany was exceptional!! Customer service from the manager was very POOR, Demaris Very uncaring and un sympathetic! Unfortunately we had to cut our stay short, as we did not have the funds to book another location. We had hoped for a great extended weekend, but got Ventura rentals!! Live and learn.