Outdoor pool

Reviews of Westgate Blue Tree Resort in Lake Buena Vista

3.5 out of 5
Westgate Blue Tree Resort in Lake Buena Vista
12007 Cypress Run Drive, Orlando, FL

Reviews

8.2

Very Good

Rating 10 - Excellent. 366 out of 803 reviews" "
Rating 8 - Good. 248 out of 803 reviews" "
Rating 6 - Okay. 102 out of 803 reviews" "
Rating 4 - Poor. 55 out of 803 reviews" "
Rating 2 - Terrible. 32 out of 803 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed a playing the different activities available at the resort. Room unfortunately smelled musty was a little outdated but clean.
Stayed 3 nights in Mar 2024

6/10 Okay

Sheilla

Traveled with partner
Great area, heated pools were nice, room was musty, clogged shower drain, housekeeping did not check in daily to ensure that nothing was needed but thankfully there was a washer and dryer in our room so we were able to wash the towels(not ideal when you’re on vacation).
Stayed 4 nights in Mar 2024

10/10 Excellent

Mireille

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lake Buena Vista is a real nice quiet resort. Villa had everything we needed and it was great to have the full kitchen. We quite enjoyed the small screened in balcony. Quiet, clean resort.
Stayed 4 nights in Mar 2024

10/10 Excellent

Hayoung

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swimming pool was awesome.
Stayed 3 nights in Mar 2024

10/10 Excellent

Anthony, Drummonds

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was comfortable. The jacuzzi at the pool was nice and very convenient. If there was an elevator we did not see it and we had to carry our stuff up 3 flights of stairs.
Stayed 3 nights in Mar 2024

10/10 Excellent

Augusto

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good cuatomer services, clean and well maintained facilities, close to disney parks
Stayed 2 nights in Mar 2024

10/10 Excellent

Kelly, Johnston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

charles

Stayed 3 nights in Feb 2024

8/10 Good

Anna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 4 nights in Feb 2024

10/10 Excellent

Pamela, Airdire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

10/10 Excellent

Russell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great location for proximity to Disney parks, and with the kitchen and grounds facilities, a nice place to relax and enjoy a homey feeling.
Stayed 2 nights in Feb 2024

10/10 Excellent

Sandra, Saint Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived Westgate Blue Tree Resort was unable to find my reservation. The Expedia reservation does not mean anything to the resort. However, the person at the front desk made some calls to their headquarters and finally found the reservation. After that everything was perfect. I was traveling alone and never felt unsafe. I love having the kitchen and laundry in the room. Everything was clean. The drive to Disney was easy and shopping was close by. I would not hesitate to stay there again.
Stayed 4 nights in Jan 2024

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for visiting the theme parks and hanging out.
Stayed 3 nights in Feb 2024

10/10 Excellent

Eric

Traveled with family
Great location. Quiet and remodeled.
Stayed 2 nights in Feb 2024

4/10 Poor

do

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not what it used to be. A little run down. We saw 2 raccoons on our third floor walkway. Then they chased us. Don’t stay here.
Stayed 4 nights in Feb 2024

4/10 Poor

Janet

Disliked: Cleanliness
Roaches/palmetto bugs Heater was broken
Stayed 8 nights in Jan 2024

10/10 Excellent

Natasha

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pull out couch mattress was worn. I went to the office the next day. They replaced it without a problem!!!! Very friendly staff. Activities r free. It was a very nice relaxing weekend.
Stayed 2 nights in Jan 2024
Response from Westgate Social Media Support on Feb 5, 2024
Dear Natasha, We appreciate you taking the time to share your experience at Westgate Blue Tree Resort. We're sorry to hear about the initial issue with the pull-out couch mattress, but are glad that our team was able to resolve it promptly and to your satisfaction. It's heartening to know that our friendly staff and complimentary activities contributed to a relaxing weekend for you. Your comfort is our priority, and we look forward to providing you with another enjoyable stay in the future.Warm Regards, Social Media Support

10/10 Excellent

David

Stayed 3 nights in Jan 2024

10/10 Excellent

maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall everything was very good . adiana at fron desk was very helpful an dfriendly
Stayed 2 nights in Jan 2024
Response from Westgate Social Media Support on Feb 5, 2024
Dear Maria, We are delighted to hear that your overall experience at Westgate Blue Tree Resort was very good and that Adriana at the front desk provided you with helpful and friendly service. We take pride in our staff's dedication to guest satisfaction, and your kind words are truly appreciated. Thank you for sharing your experience, and we look forward to welcoming you back in the near future.Warm Regards, Social Media Support

10/10 Excellent

Eric

Stayed 2 nights in Jan 2024
Response from Westgate Social Media Support on Feb 5, 2024
Dear Eric, We're thrilled to hear that you had a memorable experience at Westgate Blue Tree Resort and sincerely appreciate the time you took to leave us a 5-star review. Your satisfaction is our top priority, and we're overjoyed that we could provide you with a stay that met all your expectations. We look forward to welcoming you back soon for another wonderful vacation!Warm Regards, Social Media Support

10/10 Excellent

Pearl Silao, Moreno Valley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Juan is very helpful and nice.
Stayed 7 nights in Dec 2023
Response from Social Media Support on Jan 26, 2024
Hi Pearl, Thanks for visiting the Westgate Blue Tree Resort! We are so glad you had an incredible stay, and we look forward to hosting you again in the future. Best Wishes,Social Media Support

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 2 nights in Dec 2023
Response from Social Media Support on Jan 8, 2024
Hi Leonardo, We appreciate your rating on the Westgate Blue Tree Resort in Lake Buena Vista. We are so glad to know you had a great stay and that your vacation exceeded your expectations. We hope to welcome you back in the very near future.Best Wishes,Social Media Support

8/10 Good

Hollie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Social Media Support on Jan 8, 2024
Hi Hollie, Thank you for choosing the Westgate Blue Tree Resort in Lake Buena Vista! We appreciate you taking a moment to rate your stay. We are glad it was excellent.Best Wishes,Social Media Support

10/10 Excellent

Deniz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Dec 2023
Response from Social Media Support on Jan 8, 2024
Hi Deniz, We are so glad to see you had a 5-star experience at our resort. We hope to see you back at the Westgate Blue Tree Resort in Lake Buena Vista in the future for another impressive stay!Best Wishes,Social Media Support

8/10 Good

Jellice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The water in the unit was lukewarm at best.
Stayed 3 nights in Dec 2023
Response from Social Media Support on Jan 8, 2024
Hi Jellice, Thank you very much for rating the Westgate Blue Tree Resort in Lake Buena Vista. We are glad you had a terrific stay and invite you to revisit us soon.Best Wishes,Social Media Support

10/10 Excellent

Isha Khan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Social Media Support on Jan 8, 2024
Hi Isha, We appreciate you taking the time to leave us a 5-star rating! It pleases us to know you enjoyed an excellent vacation at the Westgate Blue Tree Resort in Lake Buena Vista, and we hope to welcome you back many times in the future.Best Wishes,Social Media Support

10/10 Excellent

john

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Mario Tony

Stayed 3 nights in Dec 2023
Response from Social Media Support on Dec 26, 2023
Hi Mario,Thank you for rating the Westgate Blue Tree Resort in Lake Buena Vista. We are glad you had a terrific stay and invite you to revisit us soon.Best Wishes,Social Media Support

10/10 Excellent

Zailyn M

Traveled with family and small children
Liked: Amenities
Great quite área love everything about it.close to the theme parks.
Stayed 5 nights in Nov 2023
Response from Social Media Support on Dec 12, 2023
Hi Zailyn, We're glad that you enjoyed our hotel's convenient location and found it easy to access nearby attractions. Please come back soon!Best Wishes, Social Media Support

10/10 Excellent

JinG

Liked: Cleanliness, staff & service, property conditions & facilities
Staffs from the front desk are all friendly and helpful! Thanks!
Stayed 6 nights in Nov 2023
Response from Social Media Support on Dec 26, 2023
Hi JinG,Thank you for taking the time to leave us a review! We're thrilled that you found our front desk staff friendly and helpful. We take pride in providing excellent customer service, and we're glad that our team was able to assist you during your stay. We hope that you had a great time with us, and we would love to have the opportunity to welcome you back in the future!Best Wishes, Social Media Support

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a bit old, but the staff more than makes up for any age that might show.
Stayed 8 nights in Nov 2023
Response from Westgate Customer Care on Dec 12, 2023
Hi Mary, We're so glad you enjoyed your stay with us. We appreciate your feedback, as it will enable us to provide a better experience. We look forward to having you in the future.Kind Regards

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Westgate Customer Care on Dec 12, 2023
Hi Laura, thanks for rating your stay. It was a pleasure hosting you, and we hope to see you again soon.Kind Regards

10/10 Excellent

Kelsie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location other than the usual Florida traffic. Room was clean. House keeping was not running during our stay but they brought us clean towels. front desk clerk was extremely pleasant and helpful.
Stayed 4 nights in Nov 2023
Response from Social Media Support on Nov 29, 2023
Hi Kelsie, We appreciate your rating on the Westgate Blue Tree Resort. We are so glad to know you had a great stay and that your vacation exceeded your expectations. We hope to welcome you back in the very near future. Best Wishes,Social Media Support

10/10 Excellent

Gabriela

Stayed 2 nights in Nov 2023
Response from Social Media Support on Dec 26, 2023
Hi Gabriela,We appreciate you taking the time to leave us a 5-star rating! It pleases us to know you enjoyed an excellent vacation at the Westgate Blue Tree Resort in Lake Buena Vista, and we hope to welcome you back many times in the future.Best Wishes,Social Media Support

10/10 Excellent

Kristie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the staff-so friendly and inviting. They were also eager to help. I loved the 2 bedroom unit we had..so comfy. The little screened in porch was lovely also. I also loved how it was convenient to order out (we had a long day and didnt feel like cooking) The beds were extremely comfy--felt like u were being sucked in a cloud--best sleep i have had in a bit. Very accomodating to my 1 and a half year olds needs (a crib and highchair)
Stayed 2 nights in Nov 2023
Response from Social Media Support on Nov 29, 2023
Hi Kristie, Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that you loved our friendly and helpful staff, as well as the comfort of your 2-bedroom unit. It's great to know that you enjoyed the little screened-in porch and found it convenient to order takeout after a long day. And we're especially delighted to hear that the beds provided you with such a comfortable night's sleep. We're committed to making our guests feel at home, and we're glad to hear that we were able to accommodate your 1-and-a-half-year old's needs with a crib and highchair. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you and your family back for another fantastic stay in the future.Kind Regards, Social Media Support

10/10 Excellent

Esteban

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent. They were very responsive and attentive. The value you get is phenomenal. Highly recommend for anyone visiting either short or long term.
Stayed 2 nights in Nov 2023
Response from Social Media Support on Nov 27, 2023
Hi Estaban, Thank you for your kind words! We are pleased to know you found our staff was exceptional. We look forward to welcoming you back on your next visit to our area.Kind Regards, Social Media Support

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accomadating and there were good restaurants within walking distance.
Stayed 3 nights in Nov 2023
Response from Social Media Support on Nov 14, 2023
Hi Steve, Thank you very much for your feedback and thank you for choosing the Westgate Blue Tree Resort. We can't wait to see you again!Best Wishes,Social Media Support

10/10 Excellent

Luciana

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Spacious apartment, washer and dryer in unit, balcony. Lots of amenities. Close to the Disney parks.
Stayed 3 nights in Nov 2023
Response from Social Media Support on Nov 14, 2023
Hi Luciana, We appreciate your rating on the Westgate Blue Tree Resort. We are so glad to know you had a great stay and that your vacation exceeded your expectations. We hope to welcome you back in the very near future. Best Wishes,Social Media Support

10/10 Excellent

Danial

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice suites!
Stayed 2 nights in Nov 2023
Response from Social Media Support on Nov 14, 2023
Hi Danial, We appreciate your 5-star rating very much. We hope to see you again very soon for a relaxing stay at the Westgate Blue Tree Resort!Best Wishes,Social Media Support

6/10 Okay

ferrell

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is quite nice. Our room was horrible. When you’re only staying two nights, and you don’t realize that your shower is inoperable, you really don’t feel like missing out on Disney while you change rooms. They surely knew that their shower didn’t even work. The shower pooled two inches of water on the wrong side so you had to step in the freezing cold water. The hot water heater didn’t work well either. Again, the resort is nice. The room was horrible.
Stayed 2 nights in Nov 2023
Response from Social Media Support on Nov 14, 2023
Hi Ferrell, Thank you for sharing your feedback about your recent stay at our resort. We're delighted to hear that you found the resort itself quite nice, but we are deeply sorry for the inconvenience you experienced with your room. We apologize for the issues you faced with the inoperable shower and hot water heater. This is certainly not the standard of service we aim to provide, and we regret that it impacted your stay. Your comments are important, and we will use them to improve our maintenance procedures to ensure a more comfortable experience for our guests. We hope you will consider giving us another opportunity to provide you with a better room and an even more enjoyable stay in the future. Kind Regards, Social Media Support

10/10 Excellent

andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Social Media Support on Nov 7, 2023
Hi Andrew, We're overjoyed to have exceeded your expectations. It's our pleasure to make every visit extraordinary.Best Wishes, Social Media Support

6/10 Okay

Graeme

Traveled with partner
Liked: Staff & service
Nothing wrong with property except for the fact we were sold a refurbished one bedroom refurbished villa and according to resort they won’t begin refurbishment of these till next year !
Stayed 10 nights in Oct 2023
Response from Social Media Support on Nov 1, 2023
Hi Graeme, Thank you for staying at the Westgate Blue Tree Resort! We're overjoyed that you enjoyed your stay! We apologize for the inconvenience that you had to endure, but we do hope to see you soon again for a vacation that exceeds all your expectations.Best Wishes,Social Media Support

10/10 Excellent

Frank

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 2 nights in Oct 2023
Response from Social Media Support on Oct 25, 2023
Hi Frank, We appreciate you taking the time to leave us a 5-star rating! It pleases us to know you enjoyed an excellent vacation at the Westgate Blue Tree Resort in Lake Buena Vista, and we hope to welcome you back many times in the future.Best Wishes,Social Media Support

10/10 Excellent

Sheila, Centerville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were given an upgrade to a two bedroom when the one bedroom had a mildew smell. The facilities were very nice. We used the pool and the gym. Our villa had a washer and dryer so we went home with some clean clothes. It was nice to brew our own coffee and have groceries so we didn’t have to go out for breakfast!
Stayed 5 nights in Oct 2023
Response from Social Media Support on Oct 25, 2023
Hi Sheila, Thank you for sharing your experience ! We're delighted to hear that you enjoyed your stay at Westgate Blue Tree Resort in Lake Buena Vista. It's great that you were able to take advantage of our facilities, including the pool and gym, and that the in-villa washer and dryer came in handy for fresh laundry.Having the convenience of brewing your own coffee and the option to prepare meals in your villa is indeed a perk for a comfortable and relaxing stay. We appreciate your feedback and look forward to welcoming you back in the future for another enjoyable visit!Best Wishes, Social Media Support

10/10 Excellent

JESSE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 4 nights in Oct 2023
Response from Social Media Support on Oct 12, 2023
Hi Jesse,Thank you for choosing the Westgate Blue Tree Resort in Lake Buena Vista! We appreciate you taking a moment to rate your stay. We are glad it was excellent.Best Wishes,Social Media Support

8/10 Good

Jenrry

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing and convenient place. 10-15 minutes from all of the Disney parks. The ready-to-use kitchen is so great. Staff is friendly and always ready to help with anything. The only thing I missed was the “room service”, other than that this place is perfect for any Disney vacation! We love it!
Stayed 5 nights in Jul 2023
Response from Westgate Resorts on Jul 31, 2023
Jenry, Thank you for taking the time to share your experience. We are truly delighted to learn you had such a great time at the Westgate Blue Tree Resort. We appreciate your feedback and look forward to welcoming you back!Kind regards,Social Media Support

8/10 Good

Terrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 3 nights in Jul 2023
Response from Social Media Support on Jul 27, 2023
Good Morning Terrick,Thank you for your rating and for choosing the Westgate Blue Tree Resort. We can't wait to see you again!Best Regards,

6/10 Okay

Michael

Traveled with family
Liked: Staff & service
Nice property excellent guest service including the security guards good accommodation.
Stayed 5 nights in Jul 2023
Response from Westgate Customer Care on Aug 2, 2023
Good Morning Michael,Thank you very much for your rating, and for choosing the Westgate Blue Tree Resort. We can't wait to see you again!

6/10 Okay

venus

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
👎Uncomfortable bed and sofa bed 👎Uncomfortable linens 👎Property under remodeling(check in building to far from the main entrance) 👎the girl at the front desk was rude 👍walkable, safe, quiet, easy parking, near Disney
Stayed 3 nights in Jul 2023
Response from Westgate Resorts on Jul 25, 2023
Venus, We would have loved the opportunity to hear from you at the time of your visit as our management is always understanding and accommodating. We appreciate the time you took to share your feedback as it will help is improve going forward. Kind regards,Social Media Support

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2023
Response from Social Media Support on Jul 3, 2023
Good Afternoon Jennifer,Thank you very much for your rating and for choosing the Westgate Blue Tree Resort. We can't wait to see you again!Best Regards,