Ratings based on 366 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
83% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando, FL

Very cozy and romantic

Posted Jan 25, 2016
Pros: Everything- very spacious and feels like an apartment/condo
Cons: It took me 30 minutes to check in- I wish the process was faster and better
I booked this room for my wedding night and it was very nice. I was able to have the girls get ready there and at night, my husband and I were able to enjoy ourselves and feel at home
Comment from Hotel Management
Feb 10, 2016 by westgate_customercare , Hotel Management
Thank you for choosing Westgate Resorts. We are thoroughly pleased to read that you were able to enjoy your spacious and fully equipped unit. Thank you for sharing your comments regarding our check-in process, as they will assist us to further improve for our future visitors. We hope to have you visit us again during your next trip to town!
5 out of 5
Recommended
for Everyone
by A verified traveler from ontario canada

Great access to Disney park without the high price

Posted Jan 19, 2016
Loved it! Clean, large 2 bedroom, comfy beds, good size kitchen.
Comment from Hotel Management
Feb 10, 2016 by westgate_customercare , Hotel Management
Your feedback is appreciated. We are so happy to read that you loved your clean, large unit, comfortable beds and spacious kitchen. We hope to see you again during your next trip to town! Nat
5 out of 5
Recommended
for Everyone
by A verified traveler from North Miami, FL

Nice condo style hotel

Posted Jan 12, 2016
Pros: I loved that there were several amenities/activities: the kitchenette, pool w/ hot tub, Frisbee golf & volleyball court.
Cons: Allow guests to use the heater and a/c when needed!
Location: Close to Disney Springs (formerly known as Downtown Disney)
I loved that this hotel had all the comforts of home- the kitchenette w/ toaster, microwave, flatware, dishes and an individually wrapped sponge w/ dish soap! We brought our own groceries so it was really convenient. It was my husband and I with our two boys so there was plenty of room to stretch out- I was happy about the separate living area w/ pull-out sofa and bedroom. My only two complaints: (1) there wasn't any shampoo or conditioner and (2) the hotel conserves energy by not allowing guests to use the heater unless it is 52 degrees outside or cooler. Well, as a Miami girl, high 50's and low 60's is cold for me and the room was freezing! Although I had to wait a long time, room service finally brought me two space heaters. I still gave excellent ratings because overall, for the price, the hotel really gives you a lot of bang for your bucks. I was happy in the end. :)
Comment from Hotel Management
Feb 10, 2016 by westgate_customercare , Hotel Management
Thank you for sharing your experience with us. We are so gladdened to hear that you loved the variety of amenities and activities we offer at our resort, our convenient location, and your spacious and fully equipped unit. We are also pleased to read that our resort staff was able to resolve your concerns regarding your unit's temperature. We are all at hand to best cater to all of your needs. We hope to see you again in the near future! Nat
5 out of 5
Recommended
for Everyone
by A verified traveler from FL

Worth every penny. Family oriented indeed.

Posted Dec 21, 2015
I recently had the pleasure of staying at the resort a week ago and I along with my fiance were totally pleased. We definitely was disappointed that our trip was only overnight but that alone was more than enough to convince us and make this our go to spot every trip to Orlando.
Comment from Hotel Management
Jan 14, 2016 by westgate_customercare , Hotel Management
Your feedback is welcomed and appreciated. It brings us delight to read that you thoroughly enjoyed your stay with us. We hope that you are able to visit us and get a chance to better enjoy everything that we offer at our resort. Nat
5 out of 5
Recommended
for Everyone
by A verified traveler from pennsylvania

Nice place to stay close to Disneyworld.

Posted Nov 19, 2015
Pros: Very comfortable beds and lots of room.
Cons: Didn't notice anything.
Location: Close to Disneyworld.
Needed a room to stay over near to Disneyworld. Price was very good. Had 2 bedrooms and a fold out couch. Also 2 bathrooms. Place looked very nice. We only stayed overnight and left the next morning.
Comment from Hotel Management
Nov 23, 2015 by Westgate Customercare, Hotel Management
Thank you for taking the time to post such a great review about your recent experience at our resort. We are glad to hear that you enjoyed our location close to Disney world. Nothing is more rewarding than reading the inspiring feedback from another satisfied guest, and we greatly appreciate your review. We hope to surpass your expectations again during your next visit! Ray
2 out of 5
by A verified traveler

Room Quality

Posted Nov 18, 2015
We arrived at the room and the temperature was really cold and we could not change the temperature, we had to ask for blankets and a room heater. Also when they came to the room to clean it the lady just did one of the rooms and not the other. It was like they did it half of the room one day and the next the other. Never both of the rooms and we had a 2 bedroom unit.
Comment from Hotel Management
Jan 23, 2016 by Westgate Customercare, Hotel Management
Thank you for taking the time to review your stay. We are disappointed to hear about the issues you experienced with housekeeping not fully cleaning your unit during your stay. We have taken note of the issues you have experienced with the temperature and housekeeping in you unit to address with the proper team members. We appreciate your comments and look forward to exceeding your expectations on your next visit. Ray
4 out of 5
by Amanda

Posted Nov 16, 2015 on Hotels
Rested for Disneyworld. Shuttle only goes 1 time per day and only goes to Epcot, but the comfort of the room makes up for it
Comment from Hotel Management
Jan 23, 2016 by GuestRelations, Hotel Management
Thank you so much for sharing your experience. We are so happy that you had a great time and enjoyed the comfort of your unit. We are proud to offer courtesy scheduled shuttle service to the area theme parks. Despite the small issue you experienced, we are happy to hear that you enjoyed your time with us. We really look forward to you and your family staying with us again in the future! Ray
3 out of 5
by Tabatha from hialeah

Posted Nov 11, 2015 on Hotels
Room needs some attetion ..under bed was disgusting .. showerhead seem to be broken ...
Comment from Hotel Management
Jan 23, 2016 by GuestRelations, Hotel Management
Thank you for taking the time to convey your comments regarding your recent experience with us. We are sadden to hear about the concerns you had with maintenance and housekeeping in your unit. We have taken note of these issues to address with the proper depts. for further evaluation. We have taken steps to check and ensure the overall cleanliness of the rooms our perfect before checking in a new guest. We hope that you will give us another opportunity to exceed your expectations. Ray
5 out of 5
by Joyce from Tampa, FL

Great Hotel

Posted Nov 11, 2015 on Hotels
This was an excellent hotel. The only downside was there was no free wifi and before you are given your key you had to sign up for a timeshare presentation.
Comment from Hotel Management
Jan 23, 2016 by GuestRelations, Hotel Management
Thank you so much for your feedback. We are glad you hear that you enjoyed your stay with us. We are proud to offer Wi-Fi on property. This service is free to all of our owners, but is still accessible to all other guests for a fee which can be settled at the front desk. We are a timeshare resort and offer all of our owners and guests the opportunity to participate in one of our timeshare presentations. In return for participating we do offer incentives such as breakfast and discounts. Participation is purely voluntary with no obligation to purchase. We really look forward to you and your family staying with us again in the future! Ray
5 out of 5
by Nicholas from Spring Hill, FL

Great

Posted Nov 10, 2015 on Hotels
This resort was very nice. The only real downside to it is we were on the 3rd floor and there is no elevator so to carry all of our stuff plus tote up 4 children was a bit of a hassle. Otherwise this is a nice place to stay.
Comment from Hotel Management
Jan 23, 2016 by GuestRelations, Hotel Management
Thank you for taking the time to review our resort. We are glad to hear that you and your family had a great stay. We are disappointed to hear about the inconvenience of being on a higher floor, if we had known of your concern we may have been able to move you to a lower floor. Hopefully we will have the pleasure of welcoming you back on any future trip to Orlando. Ray.