Ratings based on 443 Verified Reviews

3.8 out of 5
75% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from New York, NY

Dirtiest Westgate I've ever been to

Posted Apr 11, 2017
Pros: Staff, Pools
Cons: The cleanliness of the room.
Location: There's a lot of stuff to eat nearby that you can easily walk to.
I have stayed at several Westgates in Orlando before so I was excited to bring my wife and son on vacation for the 1st time. Unfortunately I was dissapointed in this specific Westgate. We stayed for 5 days and on our 2nd day we found a water bug in the spare bedroom (1 of 2 water-bugs we saw in our room within 5 days) I purchased a suite with 2 bedrooms specifically so my son can sleep separate from my wife and I. Unfortunately us seeing this water-bug caused my son to be afraid, slept with us the remaining of the trip and completely made the spare bedroom a waste of money. On top of that I broke out all over with a rash from the bed sheets that I could not stop itching while sleeping. My body is still covered in red marks that have been itching since last Wednesday. It is now TUESDAY!!! I'm back home from vacation and I am still itching. My wife thinks it may be bedbugs.
Comment from Hotel Management
May 19, 2017 by Westgate Resorts, Hotel Management
Thank you for your review. Based on the information that we have in our system these issues were not brought to our attention. We do wish that we could have looked into these issues for you a little more while you were staying with us. We do hope that you decide to visit another one of our Westgate Resorts again soon.
4 out of 5
by A verified traveler

Great Value, Great Stay

Posted Feb 12, 2017 on Hotels
Great Value for our trip. Kids loved there room. We had some electrical issues, that were taken care ASAP. Tub is stained, carpets need repair and blinds are damaged
Comment from Hotel Management
Feb 28, 2017 by General Manager, Hotel Management
Thank you for sharing your feedback with us. It is such a delight to know that you and your family enjoyed a wonderful vacation at our resort and that any concerns were addressed in a timely manner. We certainly hope that you have another opportunity to vacation with us again in the future. Luna
2 out of 5
by A verified traveler from sarasota, fl

Very old trying to look new

Posted Jan 16, 2017
No services available. No bar, restaurant, a very limited store.
Comment from Hotel Management
Feb 16, 2017 by westgate_customercare , Hotel Management
Your feedback is appreciated. It disappoints us to see that you may have had a less than satisfying stay with us. If you are looking for a resort that offers more amenities, we invite you to visit our sister property in the area; Westgate Vacation Villas and Town Center Resort & Spa. We never intend to inconvenience you in any way. It is our hope that we may be able to better impress you at perhaps another one of our properties. Nat
4 out of 5
Recommended
for Everyone
by A verified traveler from Madison, Ohio

Nice Hotel close to dining & Disney parks.

Posted Jan 14, 2017
Overall it was a good experience. Next time I would request a room on the top floor though. It was pretty noisy being on the bottom floor.
Comment from Hotel Management
Jan 17, 2017 by westgate_customercare , Hotel Management
Thank you for your feedback. It brings us happiness to see that you enjoyed of our convenient location during your stay. Please be advised that our resort staff would be happy to honor any requests, availability permitting. We never intend to inconvenience you in any way. We hope to see you again soon. Nat
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, FL

Wonderful Apartments - Excellent Location

Posted Jan 11, 2017
We stay here often and it's always a great experience. The pools are always clean and decks are well kept. The overall maintenance of the property is 100% - fresh paint, never a piece of trash on the ground. You frequently see the team on golf carts inspecting & cleaning the grounds. Drawbacks: I've noticed in several rooms that we've stayed in that the showers could benefit from new grout/silicone/caulking (several dark mildew spots are present). After check in, you go to another desk to pick up your parking pass where they heavily pitch a time share tour - I just want to check in and go...
Comment from Hotel Management
Jan 11, 2017 by westgate customer care, Hotel Management
Thank you for sharing your feedback with us. We certainly do our best to ensure our guests’ overall satisfaction. We know how many choices you have when staying in this city and we are glad you chose our facility. We always try to provide our guests with a valuable stay and we will share your comments with our team to ensure our quality is consistent. We look forward in welcoming you again the next time you may be in town. Luna
3 out of 5
by Don from Orlando, FL

Not Bad

Posted Dec 29, 2016 on Hotels
I'd consider staying again
Comment from Hotel Management
Jan 12, 2017 by General Manager, Hotel Management
Thank you for sharing your feedback with us. It is our hope that we may have the opportunity to better impress you during your following visit to town. Nat
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice resort if you want an apartment

Posted Dec 17, 2016
Great location and apartment style resort. Two issues: no elevator and staff tried to pitch a time share at check in. Otherwise a pretty nice place.
Comment from Hotel Management
Dec 22, 2016 by westgate_customercare , Hotel Management
Thank you for taking the time to share your comments with us. We are pleased to learn that you enjoyed of our resort’s amenities and great location. Please be advised that there is never any obligation to attend one of our presentations; the sole desire of our representatives is to best assist and cater to all of your needs. We would be happy to offer one of our ground level units to better accommodate you, should they be desired and availability permitting. It is our hope that this did not stand in the way of your vacation. We hope to have the pleasure of serving you again in the near future. Nat
5 out of 5
by A verified traveler

Posted Dec 16, 2016 on Hotels
Comment from Hotel Management
Dec 22, 2016 by General Manager, Hotel Management
Thank you for taking the time to share your 5-star rating. We hope to see you again soon. Nat
5 out of 5
Recommended
for Everyone
by A verified traveler from Naples Fla

Posted Nov 21, 2016
Everything was above and beyond nice.. highly recommended
Comment from Hotel Management
Dec 9, 2016 by westgate_customercare , Hotel Management
Thank you for sharing your positive feedback with us. It brings us happiness to learn that we were able to exceed of your expectations during your visit. We hope to have the lovely opportunity to serve you again in the future. Nat
4 out of 5
by A verified traveler

Great but over paid

Posted Oct 6, 2016 on Hotels
Everything was great except it's a time share so they try to sell you a deal. Also, I was traveling with my dog and they charged like $170 extra and the wifi is not free. Other than that it was great, central to most everything..
Comment from Hotel Management
Oct 16, 2016 by General Manager, Hotel Management
Thank you for your feedback. We're sorry to read that your overall stay was not satisfactory, we are always looking to improve and your feedback is of great help. We hope you give us another opportunity to exceed your expectations.