Ratings based on 6,917 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
73% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Nice place peutifull view

Posted May 12, 2016
I really enjoy staying in this resource feeling security
Comment from Hotel Management
May 17, 2016 by westgate_customercare , Hotel Management
Thank you for taking the time to share your feedback with us. We are happy to see that you enjoyed our resort and our security. We understand that the comfort and safety of our guests is of high priority. We would love to serve you again soon! Nat
5 out of 5
by A verified traveler from boston

Lovely

Posted May 11, 2016 on CheapTickets
Had an incredible experience with my stay. I would recommend it to anyone.
Comment from Hotel Management
May 15, 2016 by Westgate Customercare, Hotel Management
Thank you for taking the time from your busy schedule to share such positive feedback. We look forward to serving you in the future. Ray
5 out of 5
by A verified traveler

Close to universal studios

Posted May 11, 2016
LOVE THE PADDLE BOATS AND THE POOL WAS EXCELLENT.
Comment from Hotel Management
May 17, 2016 by westgate_customercare , Hotel Management
Your feedback is appreciated. We are so happy to learn that you thoroughly enjoyed our amenities, including our paddle boats and pools. We are looking forward to seeing you again in the near future! Nat
3 out of 5
by A verified traveler from Ontario, Canada

Time Share Resort

Posted May 10, 2016
It's a fairly decent place to stay. The landscaping and pool areas are very nice. We were upgraded to a nice room that was larger than we booked because they were really full. It was a decent place. It has not been updated since the 90's, but it was clean and very good. You should expect to be phoned every morning at least twice and have them come to your door and leave papers trying to get you to go to their time share presentations. I just ignored them and didn't go. For $75 or $100 it is not worth giving up half a vacation day or more to listen to them and deal with that high pressure especially when you know you will never buy into it. Parking was overcrowded on weekends and you likely will have to park in the parking garage and walk to your unit. Overall I would stay there again. It was very close to Disney.
Comment from Hotel Management
May 18, 2016 by westgate_customercare , Hotel Management
Your shared review is welcomed and appreciated. It brings us pleasure to learn that you were pleased in our cleanliness, landscaping, pool areas, your upgraded accommodations, and prime location. Please be advised that being a timeshare resort, we offer the opportunity to your to our guests and owners. It is never our intention to inconvenience you or make you feel uncomfortable in any way. There is no obligation to attend or to purchase anything during your visit. We are currently in the process of updating our resort. We would be happy to place you in an updated unit, as long as our availability permits. We are also happy to inform that we offer a resort shuttle that offers transportation from our parking garage to other buildings in our resort; we have this in place to alleviate the distance between our garage and our other buildings. It is our sincere hope that you may permit us another opportunity to better exceed your expectations. Nat
5 out of 5
by A verified traveler

Posted May 10, 2016 on Hotels
Comment from Hotel Management
Jul 16, 2016 by GuestRelations, Hotel Management
Thank you for posting a rating of our resort. We look forward to hosting your vacation again soon. Ray
3 out of 5
by Ieshia

Posted May 9, 2016 on Hotels
Comment from Hotel Management
Jul 16, 2016 by GuestRelations, Hotel Management
Thank you for posting a rating of our resort. We look forward to hosting your vacation again soon. Ray
4 out of 5
by Brandy

Posted May 9, 2016 on Hotels
Comment from Hotel Management
Jul 16, 2016 by GuestRelations, Hotel Management
Thank you for posting a rating of our resort. We look forward to hosting your vacation again soon. Ray
4 out of 5
by A verified traveler from Philadelphia

Nice hotel just not what I was expecting.

Posted May 8, 2016
Pros: The room was perfect. Nice amenities, clean, relaxing, with everything I need close by
Cons: After I got back to my room, late, I realized there was a coffee maker but no complimentary coffee, only a coupon I could use.
Location: Close to everything in Orlando: convention center, Disney, sea world, Etc..
Checking in was a little overwhelming, but I think it was my own fault. I booked it for business travel, not really understanding what I was booking. I was thinking "hotel" and what it is is a resort with a mini-mall at the entrance. Once I found a parking spot, and figured out where to go, everything was smooth. The staff were excellent, finding my "room" was iffy the first time as it was in a building a couple minute drive away, but everything was fine after that. The room was better than I had expected and the staff excellent. Check out was a breeze.
Comment from Hotel Management
May 10, 2016 by westgate_customercare, Hotel Management
Thank you so much for sharing your kind words. We are beyond thrilled that you found the units to be “perfect” and also enjoyed the nice and clean amenities. We are pleased to hear that our staff was excellent and was able to assist you upon check in. It is our wish to have the opportunity again to serve you! Lissy
5 out of 5
by A verified traveler from Sao Paulo

Posted May 8, 2016
Pros: Acomodações, localização.
Cons: A limpeza não é tão boa. Fazem apenas o básico, trocam toalhas e arrumam as camas. Para quem está viajando por muitos dias isso faz diferença.
Location: Muito bem localizado. Perto dos parques, de supermercados, da Downtown Disney e da International Drive.
Tive um problema com o site Expedia. Na hora de reservar o quarto, a descrição e as fotos do quarto eram de um jeito e ao chegar lá o quarto era completamente diferente (bem menor), sem cozinha. Tivemos que "brigar" por mais de uma hora com a gerencia do hotel, mas por fim, eles nos colocaram no melhor quanto do hotel sem custos adicionais.
Comment from Hotel Management
Jun 22, 2016 by Westgate Customercare, Hotel Management
Obrigado por escolher o Westgate Lakes Resort and Spa para estadia de suas férias. Ficamos felizes de saber que tenha usufruído de nossas completas unidades, localização e atenção da nossa equipe. O serviço de limpeza e diferenciado de um hotel. Reservas realizadas por terceiros devem ser direcionadas a eles diretamente. Volte em breve! >M.B
3 out of 5
by A verified traveler

Nice stay overall

Posted May 7, 2016
Pros: Location. Room was big and spacious.
Cons: Exterminate rooms periodically to prevent cockroaches.
Great location near to the main attractions and a lot of amenities. Room was big and spacious. Only complaints were that the wifi only worked for one guest and that room had cockroaches all over the room. It was not pleasant seen them in the kitchen on the plates and glasses.
Comment from Hotel Management
Aug 21, 2016 by westgate_customercare, Hotel Management
We value and appreciate your feedback. It is great that you enjoyed our spacious units and convenient location. We are surprised to hear of the pest issues that you experienced within the unit, it is our hope that you advised our front desk staff immediately as we take cleanliness very seriously. We appreciate this opportunity to improve, and will work to exceed your expectations on your next visit. Lissy