Ratings based on 6,750 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
73% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Bel hôtel proche de tout

Posted Mar 9, 2016
Pros: Le calme et le service
Cons: Certaines rénovations (salle de bain)
Location: Parc, 1h de cocoa beatch et Cap Canaveral
Déjà 3 séjours dans cet endroit. Proximité de Wal-Mart et des parcs. Possibilité de passer des journées dans sortir car beaucoup d'activités organisées.
Comment from Hotel Management
May 22, 2016 by westgate customercare, Hotel Management
Thank you for posting a rating of our resort. We look forward to hosting your vacation again soon.
4 out of 5
by A verified traveler from A

family vacation

Posted Mar 9, 2016
Was great trip staff was very nice and always helpful always asking if we needed rides while walking around the property. Also was very accommodating to a late checkout since our flight didn't leave until 6 pm.
Comment from Hotel Management
Jun 19, 2016 by Westgate Customercare, Hotel Management
Thank you for reviewing our hotel. I'm ecstatic that you thoroughly enjoyed your stay with us. Our staff is dedicated to guest satisfaction, as was evident during your stay. We pride ourselves in creating a comfortable and welcome atmosphere to accommodate our guest's. We truly look forward to exceeding your expectations again in the future!
3 out of 5
by A verified traveler

Posted Mar 9, 2016
Hotel was actually a time share worst nightmare. Once you get their you check in then they try to say oh we have discounts on tickets blah blah blah then they want you to leave a 20.00 deposit that you agree to go to the timeshare meeting. I'm on vacation I don't want to be bother with any timeshare meeting. I gave her 20 so I can leave and I never got 20.00 back the resort charges you 78.00 resort fee. When I paid enough for the hotel... Rooms were dirty. Took maid two days to come and clean after that she did come for the rest of our stay. The pools are good. My recommendation of you are going to Disney you don't have to stay at this hotel find a cheaper one because you will be out all day and will not be able to enjoy anything in the hotel. It's not that bad of a hotel but it is a timeshare resort.
Comment from Hotel Management
Jul 7, 2016 by westgate customer care, Hotel Management
Thank you for your review. As a timeshare resort, we certainly allow our sales staff to promote and offer some of our more popular vacation packages and timeshare properties. These offers are purely voluntary with no obligation; this should in no way affect the customer service experience that we pride ourselves in providing to our guests. We are always welcome to our guests’ feedback and comments. We hope that when our guests experience any form of concerns, they share them with our resort staff in order to address it to our guests’ satisfaction. We regret to hear that you were not pleased with your stay and it would be our hope to exceed your expectations in the future. Luna
5 out of 5
by A verified traveler from miami

Excellent location and overall great!

Posted Mar 9, 2016
This is my third stay here. We love it. Rooms are spacious and very clean. It's mins away from universal and staff is very friendly. Will stay again.
Comment from Hotel Management
Jun 19, 2016 by Westgate customercare, Hotel Management
Thank you for sharing your wonderful your review! We’re very happy to hear that your experience was exemplary and our staff exceeded your expectations. We look forward to seeing you again in the future. Ray
5 out of 5
by Renata from Jacksonville, fl

Posted Mar 8, 2016 on Hotels
I love staying at the west gate facilities,We have never had an issue and I will continue to stay here during our family vacation.
Comment from Hotel Management
Jul 2, 2016 by GuestRelations, Hotel Management
Thank you for taking the time from your busy schedule to share such positive feedback. We look forward to serving you in the future. Ray
5 out of 5
by Jocelyn from Orlando

Posted Mar 8, 2016 on Hotels
It was great will visit again
Comment from Hotel Management
Jul 2, 2016 by GuestRelations, Hotel Management
Thank you for taking the time from your busy schedule to share such positive feedback. We look forward to serving you in the future. Ray
5 out of 5
by Alissa

total find

Posted Mar 8, 2016 on Hotels
This place is huge, it is a timeshare so you have to deal with them trying to sell you on a timeshare. But if you can escape that this hotel complex has everything. Lots of pools, bars, grocery, food delivery. The rooms are very spacious. I reserved a 1bdr deluxe, and they upgraded me to a 2bedroom, the master has a HUGE whirlpool tub (big enough for 2). The furniture is a little dated, but who cares. You have a full kitchen and anything else you could need. Hotel is 5min from Idrive also.
Comment from Hotel Management
Jun 21, 2016 by GuestRelations, Hotel Management
Thank you for posting a wonderful review of you stay. We are delighted that our resort offered you everything you needed and more. Thank you for sharing your great experience and we hope to see you again very soon. Vic
2 out of 5
by A verified traveler from new york

TIME SHARE AND LYING STAFF

Posted Mar 8, 2016
The hotel was nice but every other person tried to sell us time share and it got really annoying. When we first arrived and checked it a guy was waiting for us at a desk with two boxes of cookies telling us it's welcome cookies. I thought wow that's so nice of the hotel. Then the guy asked told us we will get free breakfast in the morning and coupons to the parks and $75 cash. Again we thought wow, that's really nice. So we asked what's the catch is this a time share or something. The guy lied and said no. He said it was westgate way of having people love the resort so much that we go and tell our friends and family. So st said ok. Soon after he said now I'll need $20 from you to make sure you come to the breakfast. lol what??? He said its refundable but what? So we gave him the cash. When we arrived to breakfast we quickly realized it was a time share. We had a rude time share rep that spoke 70mph and was just unprofessional.
Comment from Hotel Management
Jun 19, 2016 by Westgate customercare, Hotel Management
Thank you for advising us about your recent visit. We apologize if a member of our sales team made you uncomfortable-that is not our intent. We appreciate you bringing this to our attention, as we will work to ensure this does not happen again. It is our hope to have another opportunity to provide you with a relaxing stay.
5 out of 5
by A verified traveler from miami, Florida

Nice hotel, close to the parks and easy access.

Posted Mar 7, 2016
Great family vacation, spacious rooms and very well stocked.
Comment from Hotel Management
Jun 18, 2016 by westgate_customercare , Hotel Management
Thank you for your review. It brings us happiness to see that you enjoyed your vacation in our spacious and fully equipped units. We aim to be your home away from home. We cannot wait to see you again! Nat
5 out of 5
by A verified traveler from North Carolina

Close to Universal.

Posted Mar 7, 2016 on Orbitz
We enjoyed our stay at Westgate. The room was clean and spacious. They had a shuttle that went to and from all of the major attractions several times a day. There were 6 pools and 3 restaurants on site. Also located near WAl-Mart and shopping center with shops, restaurants and a Whole Foods.
Comment from Hotel Management
May 30, 2016 by Westgate customercare, Hotel Management
Thank you for taking the time from your busy schedule to share such positive feedback. We look forward to serving you in the future. Ray