Ratings based on 2,893 Verified Reviews

3.7 out of 5
73% of guests recommend
3.9 Room cleanliness
3.7 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Families
by A verified traveler

Posted Mar 7, 2016
Nice place for a family. My wife and I went there to relax. Was a little to busy for what I was looking for but would be perfect if we had kids with us.
Comment from Hotel Management
Jun 18, 2016 by westgate_customercare , Hotel Management
Your comments are appreciated. We are delighted to learn that you and your wife enjoyed our resort. We offer other more quiet locations right in Orlando, like our Westgate Blue Tree Resort or our Westgate Leisure Resort. We aim to excel in all areas, and provide a unique and memorable experience for all our visitors. We hope to see you again in the near future. Nat
5 out of 5
Recommended
for Everyone
by A verified traveler from Ecuador

Beautiful resort

Posted Mar 7, 2016
We rented a two-bedroom apartment. It was very big. Master room had a wonderful hot tub. Kitchen was complete and in excellent condition. Gardens and pools were beautiful too.
Comment from Hotel Management
Jun 18, 2016 by westgate_customercare , Hotel Management
Thank you for sharing your review with us. It brings us joy to read that you enjoyed your fully equipped unit, and all the amenities of our resort. We hope to see you again very soon! Nat
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice resort

Posted Mar 7, 2016
Pros: The view from the room.
Cons: Add more shuttle times to the various parks.
Location: The resort was located In the middle of most of the local tourist attractions.
Great hotel close to all local attractions with shuttle service to major parks.
Comment from Hotel Management
May 15, 2016 by Westgate Customercare, Hotel Management
Thank you for taking the time from your busy schedule to share such positive feedback. We look forward to serving you in the future. Ray
4 out of 5
Recommended
for Everyone
by A verified traveler

1 Person Stay

Posted Mar 6, 2016
My colleagues and I stayed here while working a Tradeshow at the Orange County Convention Center, which was nearby. Staff did a poor job of explaining how to access rooms. Also poor job of explaining the shortest route to convention center which was via W. conference ramp. The AC broke down in the middle of the night in both of my colleagues rooms but was quickly repaired. Generally a good place to stay for our purposes.
Comment from Hotel Management
Jun 18, 2016 by westgate_customercare , Hotel Management
Thank you for choosing our Westgate Lakes Resort & Spa. It pleases us to see that although some concerns were experienced, our resort staff was able to address said issues. We never intend for anything to stand in the way of your full satisfaction. We hope to have the wonderful opportunity of serving you again in the near future. Nat
4 out of 5
Recommended
for Everyone
by A verified traveler from nashville

B'ful resort with good amenties !

Posted Mar 6, 2016
Very very nice lake side resort...Quiet spacious and well design room....free shuttle to most of theme parks, variety of options for dinning inside resort itself.
Comment from Hotel Management
Jun 18, 2016 by westgate_customercare , Hotel Management
Thank you for your positive feedback! We are utterly delighted to learn that you were able to thoroughly enjoy our resort’s atmosphere, complimentary shuttle, and dining options. We hope to see you again soon! Nat
5 out of 5
Recommended
for Everyone
by A verified traveler

Great resort

Posted Mar 6, 2016
Pros: Clean and quiet
Cons: Nothing improved. It was excellent
Location: Lots of shopping and places to eat. Near Disney
Lots of stuff to do in Orlando. Resort was great.
Comment from Hotel Management
May 15, 2016 by Westgate Customercare, Hotel Management
Thank you for taking the time from your busy schedule to share such positive feedback. We look forward to serving you in the future. Ray
3 out of 5
by A verified traveler

Condo sales staff pushy and rude.

Posted Mar 6, 2016
It was a very busy place. Could hear coming and going of people in room next door. They were not loud people. Just poor sound proofing
Comment from Hotel Management
Jun 21, 2016 by westgate_customercare , Hotel Management
Thank you for your review. We are disappointed to see that you may have had a less than exceptional stay. Your full satisfaction is our goal, and we aim to do all that we can to achieve that. It would be a pleasure if you permitted us another chance to better exceed your expectations in the future. Nat
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 6, 2016
Room was clean but could have been cleaner. Shows sign of minor wear and tear that could use some better up keep. Maybe just a little updating but over all it's a nice place.
Comment from Hotel Management
Jun 18, 2016 by westgate_customercare , Hotel Management
Thank you for your feedback. Cleanliness is very important to us, and our housekeeping team works around the clock to ensure that each unit id up to par prior to our guests’ arrival. We hope that any other concerns were brought to the attention of our resort staff. It is our hope that we are able to better impress you in the time coming. Nat
4 out of 5
Recommended
for Everyone
by A verified traveler from Concord Ohio

Baseball Trip

Posted Mar 6, 2016
Pros: The pool area was nice, the staff was very nice
Cons: clean the elevators, stop moving the check in line to the buy a time share line
Location: THis location is perfect for Disney or Universal. Not so good for baseball
not as nice as the WR we stayed at last year. needed painting, the elevators were filthy. But the staff was very nice.
Comment from Hotel Management
Jun 18, 2016 by westgate_customercare , Hotel Management
Your comments are appreciated. We are pleased to see that you enjoyed our pool area, friendly staff, and convenient location. We are working hard to improve our resort, and your comments will assist us to do just that. It is our hope that said possible concerns will not deter you from visiting us again in the future. Nat
2 out of 5
by A verified traveler

VERY lax security and rude front desk manager

Posted Mar 4, 2016
Cons: Security, professionalism, and guest care.
The first room I was booked into did not close unless the deadbolt was engaged from the inside. When I called the office staff, I was moved to a very nice suite that had an interior door to the adjoining suite. On the second night, I was woken up with voices inside my room. The guests in the next room gained access to my room because there was not a deadbolt. I called security at the front desk who said they would send someone right away. After an hour, I called the front desk again. Security finally came to the room 2 hours after my initial phone call. Neither security, nor engineering could repair the lock and I was forced to move rooms at 3am! When I spoke with the front desk in the morning, I was not given any apology, but rather, was told I would have one night refunded. Upon checkout, I found out the refund was not automatic and I would have to contact Expedia in order to start the process. We were not able to visit the theme park the night after we had to move rooms since we did not get to sleep until 4: 45am and then had to spend another hour on the phone trying to get the one night refunded. (The resort charge was not refunded.)
Comment from Hotel Management
Jun 1, 2016 by Westgate customercare, Hotel Management
Thank you for being our guest and taking the time to post a review! We are disappointed to hear of the concerns with your room. We take them seriously and we will be addressing them with our team members for further evaluations. When booking with a third party all refunds would be processed by them since we bill them for your reservation at the time of check out. We appreciate that you brought these issues to our attention as we work diligently to resolve them. Thank you again for your feedback. We hope that you will give us another opportunity to exceed your expectations.