Ratings based on 5,414 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
82% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by Katja from Hamburg

Very nice hotel on a building site

Posted Apr 15, 2015 on Hotels
Very nice hotel on a building site, we didn't know that in addition to the many big existing buildings, a few more where just beeing build. Nice place, but before you go, check the readyness status.
2 out of 5
Recommended
for Families
by A verified traveler

Always on watch

Posted Apr 15, 2015 on Hotels
We had bugs (ants) in our room sometimes in our bed.
3 out of 5
Recommended
for Everyone
by A verified traveler from p

Its was alright nothing special.

Posted Apr 15, 2015
It was good, relaxing & pleasant. plenty for young children to do.
Comment from Hotel Management
Apr 27, 2015 by Westgate Customer Care , Hotel Management
Thank you for your review. We are delighted to hear that you and your family had a relaxing/pleasant time and enjoyed the various activities we have available for children. Ensuring that our guests have a good time is one of our top proprieties and it’s good to know that we exceeded during your stay. We can't wait to see you again! Annie
1 out of 5
by A verified traveler from Mt.Olive NJ

rude dirty and inconvenient

Posted Apr 14, 2015
Pros: leaving
Cons: everything
Location: horrible
The place is expanding , which is cool but everything is dirty , confusing and the staff is less then helpful.
Comment from Hotel Management
Aug 3, 2015 by Westgate Customer Care, Hotel Management
Thank you for sharing your feedback with us. We are saddened to hear that your did experience exceptional service and an unclean unit upon your arrival. Cleanliness is a priority and our housekeeping team is there to ensure that each unit is spotless and ready for our guest’s arrival. We do hope that these issues were addressed with our resort staff in order to further enhance your overall stay. We hope to see you again soon
3 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Nice relaxing resort

Posted Apr 14, 2015
Only problem was room had tooooooons of ants and the wifi is pretty much non existant
Comment from Hotel Management
Apr 27, 2015 by Westgate Customer Care , Hotel Management
Thank you for your feedback. We apologize for any challenges you experienced during your stay. We take bug issues very serious at our resort, if you experienced an issue with ants please don’t hesitate to contact our staff so they can take necessary measures ensure your stay is a comfortable one. Wi-Fi is a popular amenity and can sometimes cause connectivity issues. Our staff is working diligently to improve this service and your patience is appreciated. We appreciate this opportunity to improve, and will work to exceed your expectations on your next visit. Sincerely, Annie
1 out of 5
by A verified traveler from Florida

Very disappointed.

Posted Apr 13, 2015
Pros: The rooms were large.
Cons: With the exception of the front desk manager, the Guest Services and staff were the worst I have ever experienced.
Although there were only 4 parties ahead of me, I waited nearly 30 minutes in line to check in. Upon check-in, I was told they could not find my reservation. I showed proof of my pre-paid reservation on my Expedia phone app and they told me the app info wasn't sufficient. They instructed me to go to the business center to print a copy of my email confirmation, which I was unwilling to do. The front desk staff eventually called the manager while I called Expedia for assistance. The manager on duty was excellent and with the help of Expedia, she was able to complete the check-in (this was NOT an Expedia issue - the reservation was lost by the resort). Finally, 1 hour later, I was checked-in. I got in my car and proceeded to the parking lot adjacent to the room. Zero parking available; the situation was so bad, cars were parked on the grass and along every curb. After circling 5 times, I was approached by security. I explained that I just checked-in and had luggage in my car. He told me I would need to park several buildings away, but I could drag my luggage from my car through the grass in between buildings as a "short cut" to get to the room with the luggage. The security guard was in a golf cart, but made no offer to help. He shrugged his shoulders and wished me good luck as he drove away. After finally dragging my luggage to the room, I was ready to unwind - but the shower didn't work (no water, not even a drop) so I was forced to use the tub.
Comment from Hotel Management
Apr 27, 2015 by Westgate customer care , Hotel Management
Thank you for your honest review. We sincerely apologize for the challenges you experienced at our resort. We are fully dedicated to keeping our resort fresh/up to date and are currently in the process of renovations. For that reason parking maybe a little difficult; please know that we are working diligently to speed up this process for a more comfortable stay. It’s very disappointing to hear that you experienced issues with your in room shower. Please don’t hesitate to address these concerns with our staff so they can take necessary measures to ensure your stay is a pleasant one. We’re glad you chose us and hope you give us another opportunity to exceed your expectations. Sincerely, Annie
4 out of 5
Recommended
for Families
by Mark from tampa

timeshare

Posted Apr 13, 2015 on Hotels
the stay was great but was unaware about timeshare deal and was a little agravated about pushy sales people
3 out of 5
Recommended
for Families
by Ramiro from La Paz Bolivia

comentarios

Posted Apr 13, 2015 on Hotels
No había espacio suficiente para estacionar el auto de noche y perdía mucho tiempo buscando uno. Demasiada gente para las instalaciones.
Comment from Hotel Management
Aug 22, 2015 by GuestRelations, Hotel Management
Gracias por sus honestos comentarios de hospedaje. Somos un resort de tiempo compartido en una propriedad bastante amplia y completa. Sentimos mucho que no le haya agradado el tamaño ofrecido, pero vale destacar que, tenemos una gran variedad de resorts de la red Westgate en Orlando que puede satisfacer mejor sus necesidades de viaje! >M.B
4 out of 5
Recommended
for Everyone
by A verified traveler from florida

very nice

Posted Apr 13, 2015
Pros: how friendly they were
Location: everything is close
they went over and beyond!!!It was clean everyone was so helpful!
Comment from Hotel Management
Apr 27, 2015 by Westgate customer Care , Hotel Management
Thank you for your review. It’s very pleasing to hear that you enjoyed the service received from our exceptional staff. Making memorable stays is what we do best. We hope to see you again the next time you’re in Orlando. Annie
1 out of 5
by A verified traveler from New York

Worst stay ever

Posted Apr 13, 2015
Location is over crowded. No parking. Filthy rooms. Ants that bite, Non working safe. Mold in vents, AC vents more that three inches of dust and the most unresponsive staff that you could ever have. Called for security and it took him an hour to respond. I guess that is better than the rest of the staff that never did at all to other issues.
Comment from Hotel Management
Jun 30, 2015 by Westgate Customer Care, Hotel Management
Thank you for your feedback. We appreciate your comments as we are always looking for areas to progress. Guest satisfaction is our top priority and the issues you experienced are not our usual standard of service. We hope that you will give us another opportunity to go above and beyond your anticipations. Allie