Ratings based on 7,140 Verified Reviews

3.8 out of 5
73% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 29, 2017
The check in was quick and wasting the hotel staff was perfectly nice. They guided me to my room and I even got cookies, so what's there not to like! Overall, it has been great staying there since the room was clean, big and I loved everything about my stay there.
5 out of 5
Recommended
for Everyone
by A verified traveler from D

Amazing location, and beautiful Resort

Posted Mar 28, 2017
I loved my stay here. The staff was wonderful and the location is great. It is close to all the parks, a 24/7 Walmart, and spacious rooms! I will be staying here from now on.
2 out of 5
by A verified traveler from ottawa, canada

Great location

Posted Mar 26, 2017
Pros: Location
Location: Universal studios, sea world, Disney world
Great location. Nice hotel. However it was really all about selling timeshares. We only had two days to relax and they promised only a 60 minute meeting turned into 2.5 hours.
3 out of 5
Recommended
for Families
by A verified traveler from Cincinnati, OH

Very inconsistent

Posted Mar 24, 2017
Pros: See above
Cons: The manager needs to get all sections of hotel staff to be consistent. Some things were really good and others were very bad.
Location: Lots to do! Disney, Universal, dining, shopping, attractions like the eye, Wonder Works, Sea World, etc
Here is a summary of my dislikes: AC did not work when we arrived, the bed was broken, there were disgusting dead bugs on the ice machine and it was empty, dirty dishes in the cupboard, the Freezer in the frig did not work (no way to make our own ice), housekeeping knocking on the door at 8am, housekeeping was not consistent first few days, the lighting in the room was terrible, the gate people were mean, never received a final bill or instruction for check out, no outdoor showers at the pool area, run-in with racoon in front of my door, restaurant availability, the shuttle service was inconsistent and terrible, the food options at Sid's Bistro were not appropriate, unmarked, understaffed, there was no easy way to charge anything to our room bill, the Marketplace is way too overpriced. Here is a summary of my likes: Drafts food was very yummy, Maid staff was friendly, platform bed was very comfortable, the pools were beautiful and clean, I loved the screened in balcony, the grounds were well maintained and the flowers breath taking, the valet and bell staff were exceptional, as well as the front desk and VIP staff, the bathroom was really nice with a hot tub and big shower.
Comment from Hotel Management
Mar 25, 2017 by westgate_customercare , Hotel Management
Thank you for taking the time to share your honest review with us. It saddens us to see that you may have had some concerns with your visit. It is our hope that our resort management was given the opportunity to assist in addressing your concerns prior to your check-out. Your satisfaction is very important to us. It is our hope that you may allow us another chance to better impress you in the future. Nat
4 out of 5
Recommended
for Families
by A verified traveler from Raleigh, NC

Well kept. Great location.

Posted Mar 23, 2017
Pros: Still great spot for families.
Cons: Room updates
Location: Shopping nearby
I was here many years ago. Place is so much bigger now. Only stayed two day and did not get to go to pools. Property is well kept. Took long walk along lake. This place is great for families. I stayed in building 90, room could use some updating. My relatives stayed in bldg 300 in 1 bedroom suite which was big and comfy. Room climate was humid but they sent someone to fix. Overall experience was good.
Comment from Hotel Management
Mar 25, 2017 by westgate_customercare , Hotel Management
Your comments are appreciated. It is delightful to see that you were able to enjoy of our prime location during your visit. We are working hard to implement a number of improvements to better impress our guests. We hope to further impress you during your following visit to town. Nat
4 out of 5
Recommended
for Everyone
by A verified traveler from toronto, canada

Good location and clean room

Posted Mar 22, 2017
I went to Sea World, Discovery Cove and hotel is very close to them. Overall it is nice to stay resort and stuff are nice. Room is clean although overall the buildings are a bit old.
2 out of 5
by A verified traveler

Posted Mar 21, 2017
Disappointing. Definitely not what I was expecting.
Comment from Hotel Management
Mar 22, 2017 by westgate_customercare , Hotel Management
Your feedback is appreciated. We are disappointed to see that you may have had a less than satisfying experience with us. It is our sincere hope that you may allow us another chance to better impress you. Nat
3 out of 5
Recommended
for Everyone
by A verified traveler

Mini Getaway

Posted Mar 21, 2017
Checking in was Terrible . It was like going to Walmart 10 registers but only two were open. Took almost an Hour Just to Check in
Comment from Hotel Management
Mar 25, 2017 by westgate_customercare , Hotel Management
Your comments are appreciated. We are disappointed to see that you may have had some concerns with your check-in process. Our front desk staff works very hard to ensure that the process moves along smoothly to best accommodate all of our guests. It is our hope that we are able to better impress you during your following visit to Orlando. Nat
1 out of 5
by A verified traveler from S

Section8 comes to Orlando

Posted Mar 21, 2017
Appears nice at first but it's a dump. Rooms are noisy and not very private. After 7 parking is non-existant. Overcrowded....why I don't know. Many other inconveniences. Pay the extra and stay at a real hotel
Comment from Hotel Management
Mar 25, 2017 by westgate_customercare , Hotel Management
Thank you for your comments. We are saddened to see that you may have had a less than satisfying experience with us. Please be advised that additional parking is offered in our new parking garage, to alleviate any parking concerns. Our private villas provide all the comforts of home in the amenities provided. It is our hope that our resort management assisted to address any possible concerns faced. We hope to have the opportunity of serving you again in the future. Nat
4 out of 5
Recommended
for Everyone
by A verified traveler from Naples, FL

Great hotel in every way....except for one.

Posted Mar 21, 2017
This hotel is lovely with rooms overlooking a beautiful lake. The rooms are huge, clean and comfortable in every way. Quiet even when lots of people are staying. Staff is very attentive and accommodating. Well equipped kitchen. Wonderful bath and shower. Nice couches. Great view. Overall loved it and would normally say I would stay there again except.... The one bad thing was that our room was infested with cockroaches that appeared every where during our first night. In the bathroom, kitchen, dishwasher, crawling along the living room floor etc. Small ones thank goodness, but we killed 6 and saw several others. We were offered another room immediately which was great and a guy came as soon as we called to fumigate, but knowing you've been staying in a wonderful albeit infested room is hard to handle.