Ratings based on 397 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
84% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Posted Mar 29, 2016
Nice room, nice location, only gripe was that it was not really good at sound proofing. We heard other guests next door and walking down the hall which made it hard fall asleep.
Comment from Hotel Management
Apr 13, 2016 by westgate_customercare , Hotel Management
Thank you for your review. We are happy to see that you enjoyed your unit and our location. We do have quiet hours that are implemented at our resort. Our front desk is always willing to investigate should you have any noise complaints. It would be a pleasure to better serve you in the time coming. Nat
4 out of 5
by A verified traveler

Posted Mar 24, 2016
Excellent staff. Friendly and conscientious. Common area clean and well maintained. Bus free to Disney only two times/day. Would be nice if there could be more.
Comment from Hotel Management
Apr 13, 2016 by westgate_customercare , Hotel Management
It is so wonderful to see that you had a great time at our resort. Thank you for sharing your positive comments with us. We are delighted to see that you were pleased with our friendly staff, cleanliness, and our complimentary shuttle service. We will use your feedback to continue to improve our resort for our future guests. We hope to see you again soon! Nat
3 out of 5
by A verified traveler from Dallas, Texas

Posted Mar 24, 2016
Economy version of a resort room. Fake plants and flowers in every room. Oddly, there was only one bedroom, but two full baths. Assume its for the folding couch. All kitchen appliances were basic and small. Only four place settings provided. Poor TV reception. Finally found the washer and dryer on the last night -- in the storage closet on the balcony. The outdoor landscaping was the best part and only viewable from the small kitchen window. The hot tub would have been a lot better if more than one jet was working.
Comment from Hotel Management
Apr 14, 2016 by westgate_customercare , Hotel Management
Thank you for sharing your feedback with us. It disappoints us to see that you may have experienced some concerns during your stay. Please be advised that our resort staff is at hand to cater to your needs. We are always happy to answer any questions, including the location of the washer and dryer units in our buildings. We also hope that we were made aware to any concerns regarding the hot tub to be addressed immediately. Never do we want anything to stand in the way of your full satisfaction. It is our hope that you may allow us another opportunity to better exceed your expectations. Nat
5 out of 5
by A verified traveler

Great Stay!

Posted Mar 20, 2016
Pros: Everything.
Cons: Nothing.
Location: It's in a good location.
Fast friendly service. Very quiet peaceful location. Rooms where very spacious and comfortable.
Comment from Hotel Management
Apr 13, 2016 by westgate_customercare , Hotel Management
Your feedback is appreciated. We are so happy to read that you were pleased with our quick and friendly service, along with the peacefulness of our resort, and your spacious and comfortable unit. It is our hope that we are able to serve you again very soon! Nat
5 out of 5
by A verified traveler

Perfect in every way!

Posted Mar 9, 2016
My stay at Westgate was wonderful! The staff was great, the room was spacious and fully equipped with everything you could need! The hotel is close to any and every store that you would need to go to. Disney is just a few miles away and the hotel offers a morning shuttle! Wonderful! Perfect! Lovely! I will definitely be staying there again!
Comment from Hotel Management
Mar 10, 2016 by westgate_customercare , Hotel Management
Thank you for sharing your warm comments with us! It utterly delights us to learn that you enjoyed of our friendly staff, convenient location, complimentary shuttle service, and your spacious and fully equipped unit. We aim to provide not only a memorable, but also a unique and satisfying experience to all our visitors. We are already looking forward to serving you again! Nat
5 out of 5
by A verified traveler

has everything you want to relax,and enjoy

Posted Feb 26, 2016
Location: great location,,,close to everything
We had a great ,pool and hotub area were well looked after. Fire pit was a nice way to end the day.
Comment from Hotel Management
Feb 27, 2016 by westgate_customercare , Hotel Management
Thank you for your review. We are so happy to see that you loved our great location, pool, hot tub, and fire pit. We hope to serve you again very soon! Nat
5 out of 5
by A verified traveler

Close to Discovery Cove.

Posted Feb 26, 2016
Pros: Everything.
Cons: Nothing... BUT the construction in the lot next to the hotel. That was annoying at times but not enough to give this hotel anything but a 5 star.
Location: Discovery Cove and Sea World!
Came in after Disney and were blown away at the size of the rooms and overall experience. They upgraded our room, staff was very friendly and helpful, Got a room overlooking the pool with all the amenities you could hope for. It reminded me of an apartment I used to rent as a kid in my mid 20's. Yes, they are that good.
Comment from Hotel Management
Mar 10, 2016 by westgate_customercare , Hotel Management
Your comments are welcomed and appreciated. We are so incredibly pleased to read that you were thoroughly satisfied with your spacious unit, our accommodating, friendly, and helpful resort staff, and the great number of amenities offered at our resort. Our goal is to be your home away from home. It is our sincere hope that we are able to see you again very soon! Nat
5 out of 5
by A verified traveler

Posted Feb 26, 2016
Very very good place to stay recommend to anybody
Comment from Hotel Management
Mar 10, 2016 by westgate_customercare , Hotel Management
Thank you for your recommendation! We are so happy to hear that you thoroughly enjoyed your stay with us. We hope to see you again very soon. Nat
4 out of 5
by A verified traveler from Florida

Convenient to Disney.

Posted Feb 22, 2016
Stayed for the weekend. Nice place. Wifi is not free - about $10 per night per device.
Comment from Hotel Management
Mar 15, 2016 by westgate_customercare , Hotel Management
Your feedback is appreciated and welcomed. We are so happy to read that you were pleased with our resort and our convenient location for your stay. We do offer complimentary Wi-Fi to our owners, and if you are looking into using our services for a number of nights offer special deals. We hope to be able to serve you again very soon! Nat
4 out of 5
by A verified traveler from Miami, FL

Would definitely recommend!!

Posted Feb 22, 2016
The staff was super nice upon arrival, we got a two room villa, even though we paid for one, so that was an upgrade. It was super clean and organized. The kitchen had everything, including utensils, regular and baking pans. The bedroom and bathroom were better than expected. Very spacious and quiet. Also, nice pools with hot tubs. Would definitely recommend..
Comment from Hotel Management
Mar 15, 2016 by westgate_customercare , Hotel Management
Thank you for your review. We are delighted to see that you were pleased with our friendly and accommodating staff, along with our resort amenities and your fully equipped and spacious unit. Our staff is always willing to upgrade as long as availability permits. We sincerely appreciate your recommendation, and hope to serve you again very soon! Nat