Ratings based on 420 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
84% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from uk

Great accommodation

Posted Aug 6, 2016
Can't fault this hotel,the staff were so lovely,room was lovely and clean,the pool and activities were excellent. Great complimentary shuttle to all the theme parks.
Comment from Hotel Management
Aug 16, 2016 by westgate customer care, Hotel Management
We appreciate you sharing your review with us. We are thrilled to know that you enjoyed our friendly resort staff and that you found your accommodations to be comfortable and clean. It is also pleasing that you found convenience in our shuttle service. We hope to see you back again soon. Luna
1 out of 5
by A verified traveler

TRAVELER BEWARE! HORRIBLE PLACE & MANAGEMENT!

Posted May 24, 2016 on Hotels
Traveler BEWARE! This is a horrible place. There are roaches in the rooms, they are dirty and it's in a horrible neighborhood. It's a scary place. Shame on Hotels.com to allow them to list 3 stars when it's clearly a -1 Star. We had business associates booked here and they walked out after 2 minutes in the room. Management is still charging for the first night even though the rooms was disgusting. That's how they get you. They keep the 1 night stay because you don't find out until the day you arrive and it's past the allowed cancellation date. The front desk clerk must be used to this reaction. She just said "fine". Do NOT stay here!
Comment from Hotel Management
by GuestRelations, Hotel Management
Thank you for taking the time to convey your comments regarding your recent experience with us.. We are saddened to hear that you experienced some housekeeping deficiencies while you were here. Please be assured that we will share your comments with the appropriate department managers and all concerns will be addressed. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. We hope that you will give us another opportunity to exceed your expectations.
4 out of 5
by Pamela

Posted Apr 29, 2016 on Hotels
Comment from Hotel Management
Jul 9, 2016 by GuestRelations, Hotel Management
Thank you for taking the time from your busy schedule to share such positive feedback. We look forward to serving you in the future. Ray
3 out of 5
by A verified traveler

Posted Apr 16, 2016 on Hotels
smaller than anticipated with older furniture and not so clean - thankfully there for only a night
Comment from Hotel Management
Jul 9, 2016 by GuestRelations, Hotel Management
Thank you for taking the time to post a review of our property. Although we are sadden to know that your stay didn't meet expectations. We aim to provide the best possible service and experience and it is always great to know from our guests on how we are doing. We would hope that you will return to our resort to allow us another opportunity to exceed your expectations. Ray
2 out of 5
by james from Savannah

West gate is great just stay at the locatiion

Posted Apr 9, 2016 on Hotels
Room was hot. Not upgraded like the photos. Wifi price was too high. Monthly service pricing for a weekend.
Comment from Hotel Management
Jul 9, 2016 by GuestRelations, Hotel Management
Thank you for sharing your experience with us. We are disappointed to hear that we were unable to provide you with a rewarding experience during your recent stay at our Resort. It saddened us to hear that you were experiencing issues with the air conditioning if we would have known we would have corrected it immediately. We are proud to offer Wi-Fi on property. This service is free to all of our owners, but is still accessible to all other guests for a fee which can be settled at the front desk. We are in the process of updating and bringing new and exciting features to our location. We hope that you have a chance to visit with us again! Ray
2 out of 5
by Brookee

Lg villas/decent price/nofree wifi/poor shuttle hr

Posted Apr 9, 2016 on Hotels
We arrived expecting free shuttle and found the hours of shuttle operation useless. We ended up driving. They did provide list of directions which were accurate. (Park opened at 9:00am and earliest shuttle was 10:30am. Park closed at 8:00pm and latest shuttle offered was at 6:15 pm.) We had only 1 day to use universal park and disappointed in shuttle service hours offered. I assume to ensure the highest amount of time share presentations they can book. We were asked and declined. Villa was large/family friendly but very outdated and not as clean as we hoped. Our door didn't close unless we used the dead bolt. I asked for safe key code but it wasn't given to me so we were forced to pack out valuables back into our car and take them to the park with us . There were gaps around the top, right and bottom of the door. The bottom a 1/2 inch gap under the door. We were villa 204 building Q. Pool closes early and there is NO activities at the facility after 7pm. We thought the price was very good for the size of the villa and it suited us well. 3/5 stars given for: 1)$9.99 per device per day for wifi (they do tell you, it's just ridiculous price per device really) 2) shuttle service hours aren't suitable so plan on driving yourself 3)cleanliness of room and door didn't close. Overall if you are only there to shower and sleep it's just fine. Price is decent, we looked on line and found $150 for a 2 bed/ 2 bath villa with a full kitchen.
Comment from Hotel Management
Jul 9, 2016 by GuestRelations, Hotel Management
Thank you for taking the time to write a review. We are disappointed to hear that you may have experienced some inconveniences during your time with us. Our free scheduled shuttle service does operate at certain times based on the time of the year and the theme park hours. We have taken note of your housekeeping and maintenance concerns to address with our team, if we had known of these issues we would have moved you to another unit. We strive to make your vacation a memorable one. Please know that although you had some challenges during your stay, we are always looking to make our guests stay better. Please revisit us in the future to see how we are working hard to exceed your expectations. Ray
4 out of 5
by Soney

Posted Apr 8, 2016 on Hotels
Comment from Hotel Management
Jun 18, 2016 by GuestRelations, Hotel Management
Your rating is appreciated. It is our hope that we are able to serve you again in the coming future! Nat
5 out of 5
by A verified traveler

Family vacation!

Posted Apr 4, 2016 on Hotels
great hotel for the price and a family of 6
Comment from Hotel Management
Jun 18, 2016 by GuestRelations, Hotel Management
Thank you for your review. We are so pleased that you and your family were able to fully enjoy our resort. It is our hope that we have the wonderful opportunity of serving you again soon! Nat
5 out of 5
by Arthur

Posted Apr 3, 2016 on Hotels
Comment from Hotel Management
Jun 18, 2016 by GuestRelations, Hotel Management
Thank you for sharing your feedback with us. We hope to see you again very soon! Nat
2 out of 5
by A verified traveler

Posted Apr 1, 2016 on Hotels
Comment from Hotel Management
Jun 18, 2016 by GuestRelations, Hotel Management
Your rating is appreciated. We would have appreciated further details as to why you may have not had a 5-star experience. It is our hope that you may permit us another chance to better exceed your expectations. Nat